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GoogleDrive and Other Connection Issues


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#1 MatWajda

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Posted 04 July 2016 - 01:58 PM

Hello all,

I've spent probably around 7 or 8 hours on this so far...basically, I can use my web browser, download and upload files, and can log onto some services but not others.
For example, I cannot logon to steam, or sync with my google drive which is downloaded to the desktop. I can connect to battle.net though (Blizzard games gaming platform). I have run every single fix program I could think of...here's a list of what I have done, and a log from netadapter:
Winsock reset (using winsockreset utility)
system restored to a month ago (everything was working yesterday)
Ran all fixes in:
windows repair (from tweaking.com)
ccleaner
fixwin2
netadapter repair 1.2
ran AV scans with AVG, Malwarebytes, superantispyware
I've also gone through and reset everything on the firewalls, tried running the software with windows firewall turned off, tried running with AV on and off...I've reinstalled Steam and drive for desktop, all to no avail!
Also, the network troubleshooter tells me: "The device or resource (web proxy) is not set up to accept connections on port "8080"
I then tried to refresh and windows said it was missing some files...probably from ccleaner or something.
Here's the log from netadapter: (pinging IP didn't work for google, pinging DNS did, not sure if that's relevant)
"
7/4/2016 1:28:43 PM: Microsoft Windows 8.1 64-bit
7/4/2016 1:28:43 PM: NetAdapter Repair All in One v1.2 Loaded
7/4/2016 1:28:43 PM: Application opened as an Administrator
7/4/2016 1:28:45 PM: Getting network information
7/4/2016 1:28:45 PM: Getting information for 'Loopback Pseudo-Interface 1'
7/4/2016 1:28:45 PM: Network information updated
7/4/2016 1:28:45 PM:
Windows IP Configuration

Host Name . . . . . . . . . . . . : WajdaPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wi-Fi 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 04-8D-38-48-1B-25
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card
Physical Address. . . . . . . . . : 30-B5-C2-15-A0-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-02-76-5A-73-5C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cyberpowerinc.local
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : FC-AA-14-94-51-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

7/4/2016 1:28:50 PM: Enabling wireless adapters
7/4/2016 1:28:51 PM: Getting network information
7/4/2016 1:28:51 PM: Getting information for 'Loopback Pseudo-Interface 1'
7/4/2016 1:28:51 PM: Network information updated
7/4/2016 1:28:51 PM: Enabled wireless adapters
7/4/2016 1:29:05 PM: Pinging 'Google' (74.125.239.128)
7/4/2016 1:29:05 PM: Ping unsuccessful for 'Google' (74.125.239.128)
7/4/2016 1:29:05 PM: Pinging 'Cloudflare' (198.41.213.157)
7/4/2016 1:29:05 PM: Ping unsuccessful for 'Cloudflare' (198.41.213.157)
7/4/2016 1:29:06 PM: Pinging 'Google' (google.com)
7/4/2016 1:29:06 PM: Ping unsuccessful for 'Google' (google.com)
7/4/2016 1:29:06 PM: Pinging 'Cloudflare' (cloudflare.com)
7/4/2016 1:29:06 PM: Ping unsuccessful for 'Cloudflare' (cloudflare.com)
7/4/2016 1:29:07 PM: Pinging 'Google' (74.125.239.128)
7/4/2016 1:29:07 PM: Ping unsuccessful for 'Google' (74.125.239.128)
7/4/2016 1:29:07 PM: Pinging 'Cloudflare' (198.41.213.157)
7/4/2016 1:29:07 PM: Ping unsuccessful for 'Cloudflare' (198.41.213.157)
7/4/2016 1:29:08 PM: Pinging 'Google' (google.com)
7/4/2016 1:29:08 PM: Ping unsuccessful for 'Google' (google.com)
7/4/2016 1:29:08 PM: Pinging 'Cloudflare' (cloudflare.com)
7/4/2016 1:29:08 PM: Ping unsuccessful for 'Cloudflare' (cloudflare.com)
7/4/2016 1:29:19 PM: Releasing IP addresses
7/4/2016 1:29:19 PM: Renewing IP addresses
7/4/2016 1:29:20 PM: Released and renewed all adapters
7/4/2016 1:29:20 PM: Clearing hosts file changing back to default settings
7/4/2016 1:29:20 PM: EXISTING HOSTS FILE CONTENTS:
# Copyright © 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
#
127.0.0.1 localhost
::1 localhost

7/4/2016 1:39:27 PM: User closed the application
"



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#2 Trikein

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Posted 04 July 2016 - 03:04 PM

How are you trying to connect? Looks like you have a NIC, a integrated wireless NIC and a TP-Link wireless adapter all "media disconnected". Have you tried wired to your modem/router/gateway? I am also confused how you are getting online if all your network adapter are saying they are disconnected.



#3 MatWajda

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Posted 04 July 2016 - 03:10 PM

I have a wireless lan adapter (usb stick). Here's ipconfig log:
 

Microsoft Windows [Version 6.3.9600]
© 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig

Windows IP Configuration


Wireless LAN adapter Local Area Connection* 8:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Wi-Fi 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::bc55:f4c6:482:3f84%14
   IPv4 Address. . . . . . . . . . . : 192.168.1.8
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : cyberpowerinc.local

Tunnel adapter isatap.{4FC9E8FC-CACD-43F6-ACC7-E553A85659C1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{0BFDE361-0AC9-44DC-858A-A99BCC495AA5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1899:2e40:3f57:fef7
   Link-local IPv6 Address . . . . . : fe80::1899:2e40:3f57:fef7%5
   Default Gateway . . . . . . . . . : ::

C:\Windows\system32>

C:\Windows\system32>ipconfig

Windows IP Configuration


Wireless LAN adapter Local Area Connection* 8:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Wireless LAN adapter Wi-Fi 2:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::1dd1:d265:4d39:383e%15
   IPv4 Address. . . . . . . . . . . : 192.168.1.15
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::bc55:f4c6:482:3f84%14
   IPv4 Address. . . . . . . . . . . : 192.168.1.8
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.1

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : cyberpowerinc.local

Tunnel adapter isatap.{4FC9E8FC-CACD-43F6-ACC7-E553A85659C1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter isatap.{0BFDE361-0AC9-44DC-858A-A99BCC495AA5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1899:2e40:3f57:fef7
   Link-local IPv6 Address . . . . . : fe80::1899:2e40:3f57:fef7%5
   Default Gateway . . . . . . . . . : ::

C:\Windows\system32>


Edited by MatWajda, 04 July 2016 - 03:12 PM.


#4 Trikein

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Posted 04 July 2016 - 03:27 PM

What was different from the first IPconfig info? Were you not connected to the internet the first time?

 

Also, can you sign into secure website using HTTPS? What kind of error do you get when you try to do something the PC can't do? Try looking at your battle.net logs.



#5 MatWajda

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Posted 04 July 2016 - 04:00 PM

I didn't have one of the adapters connected, so I updated. I just checked and I can connect to https sites. I can log on to battle.net and play with no issues, steam is the problem. Steam, google drive, chat services like the one used by optimum customer service.



#6 Trikein

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Posted 04 July 2016 - 04:21 PM

Try safe mode with networking. Are there any error messages? Need something to go on.



#7 MatWajda

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Posted 04 July 2016 - 04:23 PM

Safe mode with networking yielded the same errors when tried earlier. I'm wondering if sketching in the registry got corrupted or deleted?

#8 Trikein

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Posted 04 July 2016 - 05:56 PM

Sorry I missed the steam error "The device or resource (web proxy) is not set up to accept connections on port "8080" in the OP, I thought that was a windows networking error. Based on that error, you have proxy settings set up under internet connections. To disable, Windows key + R > Inetcpl.cpl > Connections Tab > LAN Settings > Uncheck "Use a proxy server for...". Also make sure you have no VPN or dial up connections you don't need.

 

39806d1395105106t-internet-options-proxy


Edited by Trikein, 04 July 2016 - 05:57 PM.


#9 MatWajda

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Posted 04 July 2016 - 06:04 PM

That's actually an error given by the windows networking troubleshooter. I'm pretty sure that that's set to off, but I'll double check when I get home.

#10 MatWajda

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Posted 04 July 2016 - 08:15 PM

Just got home and checked. It was already set to off. It won't let me post my image, but I saw exactly what you have in your picture except I had it unchecked already. Any other ideas?



#11 Trikein

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Posted 04 July 2016 - 08:18 PM

Is windows giving that same error? Need some kind of error or log to work with otherwise it's guess work. 



#12 MatWajda

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Posted 04 July 2016 - 08:25 PM

A log from what though? I posted what ipconfig said and the error that windows network diagnostics gives me is, "The device or resource (web proxy) is not set up to accept connections on port "8080".

Also, how did you get an image to post? Do I need to upload the images somewhere else first?



#13 Trikein

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Posted 04 July 2016 - 08:35 PM

IPconfig will only tell you about your IP info. Since you PC isn't having a problem getting a IP(and getting online), it's not that useful. Need to know the error or a log from Google Drive, Steam or anything else you can't connect to. 

 

Maybe it would help to know the background. Is this a new install? A reinstall? Did this happen after a update or change of some type? Malware issues?



#14 MatWajda

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Posted 04 July 2016 - 09:35 PM

Yesterday I had downloaded a piece of software, and everything was still working while I was in Steam except it wouldn't download any games. Then I noticed drive wasn't syncing, and I restarted steam and got the error message. I had been logged in, and then it said that it needed to be online to update. I uninstalled the software and ran multiple malware/virus scans and found a bunch of cookies and little else (it listed a program I have been using for over 8 years, and is recognized by other AVs as a false positive, project64). I restarted and ran all the listed software and fixes in my original post.

To the best of my knowledge there isn't a good console for steam, it just gives me the following. : Steam - Fatal Error; Steam needs to be online to update. Please confirm your network connection and try again.
As for google drive, it just says unavailable or can't connect. Windows smartscreen is also not working, and I was not aware of it's existence until this started happening.
I can log on to skype, as well, but it doesn't show skype home.

It almost seems like I can connect to something once, but can't sync or maintain a constant connection.



#15 Trikein

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Posted 04 July 2016 - 10:27 PM

How is your internet performance in general? Try DSLR's speed test. Also try a tracert to www.steamcommunity.com and any IP you know you can't connect to. 

 

Not to be nosy, but what was the program you installed when the problem first started? Project64? Even if the problem got worse later, if it started around the time you downloaded that program, I would think it is related.






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