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Changed wireless router password for security - all devices connect except PC !


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#1 BlueSierra

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Posted 04 July 2016 - 01:48 PM

Evening all ! 

 

This is is driving me bonkers !

 

I recently changed the wireless access password on my BT Infinity router and disconnected every device - including 4 phones, 2 iPads a laptop and an aging Vista PC. 

 

I've changed all the passwords on all the devices and they all connect again to the hub under the new password - except the PC ! 

 

The PC connects via a Belkin USB adapter.

The wireless network appears - highlight, click connect - says getting information from BTHub, eventually asks for the password - enter my new password - and immediately get Windows cannot connect. 

 

Things I've tried :

 

Rebooted BTHub

Rebooted PC (several times)

Control Panel > Network and sharing centre > Manage Wireless Networks  and deleted network profiles. 

Deleted the USB adapter and reinstalled. 

 

The Belkin device is working OK as I can connect to an non-secure BT Hotspot on the PC and it's blue light flashes (as normal) when communicating with the BTHub.

 

Any advice greatly appreciated - this is the Old machine I've dedicated to the kids for You Tube etc. - they ain't happy !!!!!!!!!

 

 

Many thanks

 

Blue Sierra 


Edited by Queen-Evie, 05 July 2016 - 07:36 AM.
moved from Vista to Networking


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#2 JohnC_21

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Posted 04 July 2016 - 02:04 PM

Was the driver downloaded from the Belkin site? Right click the adapter in Device Manager and select Properties. Under the Details tab select Hardware IDs in the dropdown box. Copy and paste the first line in your next post. There may be a later driver available, especially if an intel chipset is used.

 

What is the model number of the Belkin? Did you change the encryption type on the router? i.e. from WPA to WPA2? TPIK to AES?



#3 BlueSierra

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Posted 04 July 2016 - 02:17 PM

Hi JohnC_21

 

Re Driver - not downloaded from Belkin site. 

 

Hardware. ID is USB/VID_050D&PID_815C&REV_0101

 

Belkin is a F5D8053N Wireless USB Adapter #5

 

I didn't change the encryption type in the router - only thing I changed was the access password. 

 

Thanks for for your help 

 

Blue Sierra



#4 JohnC_21

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Posted 04 July 2016 - 02:37 PM

Is there a version number listed after F5D8053N on the adapter? Your version is 5? 

 

Here is the download page for the Belkin Driver. If you check your driver version in Device Manager is it 5.01.03?

 

Edit: If you open a command prompt and type

 

netsh wlan show profiles

 

how many profiles are listed? Just the one, correct?


Edited by JohnC_21, 04 July 2016 - 02:41 PM.


#5 BlueSierra

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Posted 04 July 2016 - 02:50 PM

The full title in device manager is Belkin FSD8053 N Wireless Adaptor #5

 

Driver version in device manager is 2.02.04.0000

 

Group Policy profiles. - None

 

User Policy profiles -None 



#6 JohnC_21

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Posted 04 July 2016 - 03:02 PM

There should be a tag on the adapter itself showing a version number. Is it V5. If it is then do the following.

 

Detach the USB adapter and uninstall the driver you currently have is shown in uninstall programs of control panel. If not your can right click the device in Device Manager and select Uninstall.

 

Download USBdeview. Run it in an admin account and remove any listing for Belkin.

 

Reboot and then install the driver on linked to in my previous post.

 

Version 5xxx Driver

  • Download version: 5.01.03, OS compatibility: Windows 2000, Windows XP 32-bit, Windows Vista 32-bit, Windows Vista 64-bit; Size: 6.24 MB

Edit: I am on Windows 7 and Vista should be similar in regards to wifi profiles. There should be at least one wifi profile listed for your Belkin USB.


Edited by JohnC_21, 04 July 2016 - 03:05 PM.


#7 BlueSierra

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Posted 04 July 2016 - 03:06 PM

Just checked the adapter itself. : tiny writing but it is definitely 3000ed not ver 5 



#8 JohnC_21

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Posted 04 July 2016 - 03:25 PM

Uninstall the driver as I posted and use UDBdeview to remove if any listings. Download and install this driver.

 

Version 3xxx Driver
  • Download version: 2.0.0.12, OS compatibility: Windows 2000, Windows XP 32-bit, Windows Vista 32-bit, Windows Vista 64-bit, Windows 7 32-bit, Windows 7 64-bit; Size: 15.1 MB


#9 FreeBooter

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Posted 04 July 2016 - 06:03 PM

If you want you can have look at User Manual for your wireless adapter this user manual can help you troubleshot the connection issue.


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#10 BlueSierra

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Posted 05 July 2016 - 01:24 PM

JohnC_21

 

deleted all Belkin entries using USBdeview and installed latest ver 3 driver from Belkin. 

 

 Unable to connect

 

no luck so far 

 

thanks for your help



#11 Trikein

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Posted 05 July 2016 - 01:55 PM

What are the wireless security settings on the router? WPA or WPA2? TKIP or AES? Have you tried disabling security and see if it can connect then? My guess is a problem with the AES handshake.



#12 FreeBooter

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Posted 05 July 2016 - 03:11 PM

Open the Command Prompt as a administrator and type or copy/paste below command and press Enter key this command will copy the below command output to Windows clipboard,  at your next post right click any empty stop and select Paste from context menu. If you are wondering what you will be pasting at you next post its output of the TCP/IP settings for your computer connected network cards. 

ipconfig  /all | Clip 

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#13 BlueSierra

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Posted 05 July 2016 - 04:59 PM

Hi FreeBooter,

 

this is text from IPconfig
 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : HomePC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 6:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Belkin F5D8053 N Wireless USB Adapter #10

   Physical Address. . . . . . . . . : 00-22-75-0D-E1-A9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
   Physical Address. . . . . . . . . : 00-22-15-19-8E-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 

 

thanks

 

Blue Sierra



#14 FreeBooter

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Posted 05 July 2016 - 05:20 PM

Okay i need you to execute two batch scripts i have created links and information about these two batch scripts below. Your wireless card does not even have a Automatic Private IP Addressing (APIPA). With this feature, a Windows computer can assign itself an Internet Protocol (IP)address in the event that a DHCP server on the Router is not available or does not exist on the network. Lets Reset the TCP/IP protocol suite settings and lets set Windows services to there default startup settings.

 

Reset TCP/IP Protocol Suite

 

 

Set Windows Services To Default Startup


Edited by FreeBooter, 05 July 2016 - 05:21 PM.

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#15 BlueSierra

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Posted 05 July 2016 - 05:26 PM

Trikein,

 

WPA2-Personal and AES

 

Blue Sierra






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