My Computer: HP Envy - 15t Slim Quad Laptop
OS: Pre-loaded with Windows 10
Problem: Intel HD Graphics 530 driver causing my laptop to freeze (when on internet)
Full Story: I have been having problems with my brand new HP Envy - 15t Slim Quad Laptop that I bought preloaded with Windows 10. About 3 months ago, I bought an HP Envy - 15t Slim Quad Laptop from HP's web-site. I had problems with this laptop right away. The Bang & Olufsen speakers let out a crackling static noise from the upper right hand speaker. Then, my laptop screen kept freezing for a second and I'd get a pop-up message about the display driver. When I went to Problem Reports it said that it was a hardware error (this happened over 10 times in a couple days). When I contacted HP, the gentlemen that I spoke with said that I received a lemon and so he exchanged my laptop for a new one.
Over a month later, I received a new laptop from HP in the mail. This is the laptop that I am currently using. The speaker still makes the crackling static noise, but not as much. What is really annoying me is this ongoing issue with my display driver. I have now had at least 40 to 50 (maybe more) times where my screen has frozen and I got a pop-up message about the display driver (Problem Reports calls it a hardware error). IIRC, these issues occur when I am on the internet (no matter what program I use to get on the internet). This is what happens:
- I am on the internet and my screen freezes
- I get a pop-up message in the bottom right-hand corner that says, "Display driver stopped responding and has recovered. Display driver Intel HD Graphics Drivers for Windows 8® stopped responding and has successfully recovered." FYI, I have a Intel HD Graphics 530 driver.
- If you go to the Problem Reports section it says:
A problem with your hardware caused Windows to stop working correctly.
Problem Event Name: LiveKernelEvent
Parameter 1: ffffe002015324c0
Parameter 2: fffff8018de76710
Parameter 3: 0
Parameter 4: 25f8
OS version: 10_0_10586
Service Pack: 0_0
OS Version: 10.0.105184.108.40.206.768.101
Locale ID: 1033
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN9_0_BBHANG
I've tried to look up this problem on-line and it seems like a lot of people with Windows 10 have experienced problems with their Intel HD Graphics 530 driver. It isn't just HP laptops: there are people with many different brand laptops that are experiencing this issue. Some complain that their screen is flickering: mine is not flickering, it is only freezing.
If you go to the Intel forum on-line it seems like the people at Intel don't seem to have a solution that has been working for people. And, my computer says that I have the latest Driver.
What do I do? I would rather find a permanent solution other than getting a new computer or buying a new graphics card. This has been very frustrating to deal with.