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Believe my laptop is giving up


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#1 Rotterdam

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Posted 04 July 2016 - 09:01 AM

Hello,

 

my laptop shuts down often without any direct cause, has given me the blew screen once and often suddenly blocks in the middle of just anything causing me to start up again. It's an oldie in daily use yet still I would appreciate you specialists to have a look for me.

 

It is a Compaq Pentium ® Dual Core T4300 2.10 GHz 4GB memory 64 processor on Windows 8 (sorry).

 

I look forward to your instructions,

 

Thanks in advance
Rob



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#2 sweedishfish

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Posted 04 July 2016 - 09:15 AM

Shuts down? That is fishy. Could it be because of a bad battery (or AC adapter)? Try using it without unplugging the charger and see if it's going to happen again.

 

In the mean time, do us a favor and start scanning your laptop (malwarebytes  is good for this purpose) and see if its infected. Once you do both and the problem is still there, I'd try reinstalling the OS from scratch. It's got decent specs, only If you're using this laptop for basic stuff, like browsing the internet, checking emails etc. it should still be able to handle that workflow easily and you can still use this laptop for an other year or so. Let me know.



#3 Rotterdam

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Posted 04 July 2016 - 11:22 AM

Thanks for the quick reply.

 

The laptop is used daily for all kinds of things like browsing, mailing, even building Wordpress websites, music/movies etc.

 

I have tried Malwarebytes, AdwCleaner, Ccleaner, the laptop works on electric power.

 

In case you have no further suggestions for investigating, thanks in advance and I will see what to do.

 

Rob



#4 usasma

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Posted 04 July 2016 - 07:02 PM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Rotterdam

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Posted 05 July 2016 - 02:31 AM

Thanks very much for your reply usasma, I appreciate it.

 

Attached in the zip file from your 1)

 

I tried to upload the event viewer files yet a) it is all in Dutch language and B) it will not save as.. fro some reason. What can I do with that?

 

Thank you

Rob

Attached Files



#6 usasma

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Posted 06 July 2016 - 06:21 AM

Language doesn't matter in these reports.  I've been doing them for so long that I know where all the pertinent sections are.  And, should I need help translating (not very often), you are here :0)

Please try it again, step-by-step, and see what you get.  If we can't get it, then we'll just have to do without.

There are other logs in the uploaded reports, but I can't get a good look for possible patterns (as they're text files, not .evtx files)

 

NOTE:  While trying to save the Admin log, also look under Windows logs and save the System and Application log files as .evtx (if possible).

I'm having troubles finding anything but errors (Level: Fout) in the text copy of the System logfile :0(

 

NOTE2:  Started again from the other end of the log and found Informatie, Waarschuwing, and Kritiek errors (I was looking for the Kritiek - as those are usually associated with a system restart)

English to Dutch:

Information = Informatie

Warning = Waarschuwing

Error = Fout

Critical = Kritiek

I can't find any patterns in these reports.

I'd suggest starting with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html.

Also, please monitor your temperatures with this free program:   http://www.cpuid.com/softwares/hwmonitor.html

Normally desktop temps shouldn't exceed (these are maximum temps when the system is under stress).  Laptops may be slightly higher, but not by much.:
CPU - 60ºC
GPU - 80ºC
HDD and other components - 40ºC

Your UEFI/BIOS (version F.14) dates from 2009.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are many, many Windows Update failures in the WER section of the MSINFO32 report - so checking and verifying the Windows Updates is crucial.

 

ZoneAlarm has been known to cause problems in some Windows systems.  Please uninstall it (temporarily) in order to test to see if it's a problem.

Ensure that you've enabled the Windows Firewall while testing (only run 1 firewall at a time).

 

I believe that Comodo Internet Security contains a different firewall than Zone Alarm.  Only run 1 firewall at a time.

I'd suggest uninstalling Comodo and using Windows Defender temporarily to test and see if it's at fault.

 

There are no memory dumps in the uploaded reports.

There are no records of BSOD's in the WER section of the MSINFO32 report - but I noticed that there were only recent entries in it (?may be due to a disk cleaning program such as CCleaner?)

There are no memory dumps shown in the KernelDumpList.txt report.

Either the system isn't preserving memory dumps, or the use of disk cleaning programs (such as CCleaner) may have removed them.

As such, please stop using CCleaner while we're troubleshooting.  Should you have further BSOD's, please check in C:\Windows\Minidump for minidumps.  If none are there, then check in C;\Windows for a file named MEMORY.dmp


Edited by usasma, 06 July 2016 - 06:26 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Rotterdam

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Posted 06 July 2016 - 01:25 PM

Thank you

 

There are 49.000 events in custom views and I can not succeed to save them as... it says no files found.

So when I select them individually and save them it will work so I have made a first selection as attached.

 

Does that bring you any further?

Thank you

Rob

Attached Files



#8 usasma

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Posted 07 July 2016 - 05:13 AM

Yes it does help.  There aren't any significant errors in the log that form a pattern aroiund the times that the system has shutdown.

This means that it's most likely a hardware problem.

BUT, there are wininit errors just prior to each shutdown.  These aren't normally associated with a problem - and my prior research suggests that these are safe to ignore.

But I am concerned that they seem related to the shutdown.

 

Have you been monitoring your temperatures?  If so, how high do they get before the shutdown?

 

In short, I'd suggest a "clean" install of Windows.  That'll rule out problems with the operating system (and with any 3rd party software - as you won't install 3rd party software on a clean install).

Basically, use recovery media from the OEM manufacturer of your system.

Don't add or tweak anything (exceptions for problems in Device Manager).

Use Windows Defender and the Windows firewall for protection - don't use any other protection software.

Don't install anything else until you're finished testing.

 

The point here is to see if the system shuts down when it only has the original software on it.
If it does, then it's most likely a hardware problem.

If it doesn't, then it was a software problem - but you've fixed it now.


Edited by usasma, 07 July 2016 - 05:14 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Rotterdam

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Posted 08 July 2016 - 10:09 PM

Thanks again for your help.

 

Does a clean install of Windows mean loss of files etc unless I clean those first and re-install them later?

 

I ckecked the temps and they are beneath the levels you mentioned. That is, running processes, not the shutdown times.

 

I am out for two days now and will get back on Monday.

 

Thanks again very much.

Rob



#10 usasma

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Posted 10 July 2016 - 06:41 AM

Yes, a clean install of Windows will wipe everything off of the computer.

You can backup data files, but not programs.

 

The purpose of a clean install is to put Windows in a state where it's expected to work normally.  Then, if it doesn't work normally, there's only a couple of things that can be wrong (see the last paragraph).

The easiest way is to install from a Microsoft disk and add nothing after that.
We make exceptions to the "add nothing" for any problem devices in Device Manager.  In that case, use drivers from the device manufacturere.
For antivirus, use Windows Defender (and the Windows firewall) in W8/10 (and MSSE in W7 or earlier)

 

If the system works correctly, then you've fixed the problem :0)

This means that you've ruled out any problems with Windows (by putting new files on) and with 3rd party software (because you didn't install any).

If it doesn't work correctly, then it could be:

- the media used to do the clean install was corrupted (while this doesn't happen often, it is something that has to be considered).

- there could be a hardware problem (most likely)

 

Just a thought - you could try a "clean boot":  https://support.microsoft.com/en-us/kb/929135

That would help to rule out 3rd party software (while not 100% sure, it'll be mostly sure).

And, if Windows is fully updated, that would suggest (but not prove) that Windows was OK.

So, in short, if the problems continue after a clean boot - a hardware problem is most likely - but a "clean install" is called for to be certain.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Rotterdam

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Posted 10 July 2016 - 10:18 PM

Thanks again usasma

 

having read all your suggestions and trying to make sens of it all I believe a clean boot is a good next step. I have another laptop so for work it causes no problems.

 

The temperatures whilst not too much activy are below the maximum mentioned. Is there a way to see history?

 

Anyways, I will follow the guidelines from that " How to perform a clean boot in Windows" link, thanks and get things moving.

 

Thank you very much and I will report when done.

Rob



#12 usasma

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Posted 11 July 2016 - 05:12 AM

I don't know of any way to save a temp history - but I haven't tried recently to see if there was a reliable way.

HWMonitor saves it, but only for the current session (so when the system reboots, the logs are lost).

 

Good luck with the clean boot.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 Rotterdam

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Posted 11 July 2016 - 08:17 PM

Before ending all the clean boot process I thought I'd have another look at the temperatures.

 

Just playing a random video another shut down took place. The laptop automatically restarted right away and I could not check the temperature before it shut down. Yet when the laptop re-started I played another Youtube music video and I saw that the temperatures went up to 100% for CPU#0 and #1 so I closed down the video and it went back to its quiet under 10% even when typing this.

 

Yet, I notice even without any operation from my side nor any specific programs running the temp is rising to over 60%.

 

I tried to upload the txt file from the HW Monitor but it would not upload, sorry.

 

The temperature blower om the laptop does make quite some noise.

 

Any suggestions with this info? Thanks

Rob


Edited by Rotterdam, 11 July 2016 - 08:25 PM.


#14 usasma

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Posted 12 July 2016 - 06:10 AM

If you have symptoms of overheating (such as you describe), then it's probably time to take a look at your cooling solution - both for your CPU and your GPU.

I'd suggest posting over in the Internal Hardware forums for more specific advice:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

I would suggest blowing out all the vents with canned air (do not use an air compressor or a vacuum as this can physically damage the systems)

Ensure that the fan is working and that the system is only used on a hard surface.

You also may want to consider using a laptop cooling pad to help increase the airflow.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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