Language doesn't matter in these reports. I've been doing them for so long that I know where all the pertinent sections are. And, should I need help translating (not very often), you are here :0)
Please try it again, step-by-step, and see what you get. If we can't get it, then we'll just have to do without.
There are other logs in the uploaded reports, but I can't get a good look for possible patterns (as they're text files, not .evtx files)
NOTE: While trying to save the Admin log, also look under Windows logs and save the System and Application log files as .evtx (if possible).
I'm having troubles finding anything but errors (Level: Fout) in the text copy of the System logfile :0(
NOTE2: Started again from the other end of the log and found Informatie, Waarschuwing, and Kritiek errors (I was looking for the Kritiek - as those are usually associated with a system restart)
English to Dutch:
Information = Informatie
Warning = Waarschuwing
Error = Fout
Critical = Kritiek
I can't find any patterns in these reports.
I'd suggest starting with these free hardware diagnostics: http://www.carrona.org/hwdiag.html.
Also, please monitor your temperatures with this free program: http://www.cpuid.com/softwares/hwmonitor.html
Normally desktop temps shouldn't exceed (these are maximum temps when the system is under stress). Laptops may be slightly higher, but not by much.:
CPU - 60ºC
GPU - 80ºC
HDD and other components - 40ºC
Your UEFI/BIOS (version F.14) dates from 2009. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates. It only takes one update to cause a problem, so it's essential that you have all of them. The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are many, many Windows Update failures in the WER section of the MSINFO32 report - so checking and verifying the Windows Updates is crucial.
ZoneAlarm has been known to cause problems in some Windows systems. Please uninstall it (temporarily) in order to test to see if it's a problem.
Ensure that you've enabled the Windows Firewall while testing (only run 1 firewall at a time).
I believe that Comodo Internet Security contains a different firewall than Zone Alarm. Only run 1 firewall at a time.
I'd suggest uninstalling Comodo and using Windows Defender temporarily to test and see if it's at fault.
There are no memory dumps in the uploaded reports.
There are no records of BSOD's in the WER section of the MSINFO32 report - but I noticed that there were only recent entries in it (?may be due to a disk cleaning program such as CCleaner?)
There are no memory dumps shown in the KernelDumpList.txt report.
Either the system isn't preserving memory dumps, or the use of disk cleaning programs (such as CCleaner) may have removed them.
As such, please stop using CCleaner while we're troubleshooting. Should you have further BSOD's, please check in C:\Windows\Minidump for minidumps. If none are there, then check in C;\Windows for a file named MEMORY.dmp
Edited by usasma, 06 July 2016 - 06:26 AM.