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Sudden grayed-out Login Screen, cannot Navigate in BIOS


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#1 Crimzin

Crimzin

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Posted 04 July 2016 - 08:22 AM

Hi,

I am having a weird problem. The first problem was that I could not remember my password. I kept randomly entering possible passwords, none of which worked. I turned the laptop off for awhile. It is not likely that is related, but the second problem happened when I started up again, and the Login Screen came up, the password box, and all other icons/options are NOW grayed-out. Cannot type in password field, cannot shut down from shutdown icon; have to do manual shutdown. I HAVE mouse function ( using a wireless mouse ) in Login Screen.
This does not change, no matter how many reboots.

I discovered a third problem in BIOS now too: no up/down/right/left key function, so am unable to access anything. This does not change, no matter how many reboots.

Any idea what is going on with all this??  Any thoughts on a remedy or workaround.....I really don't want to lose important files, need to get into this laptop.

( I am using an ASUS Laptop, Windows 10 free upgrade from Windows 8.1. No problems at all until these 3 problems suddenly appeared.
Skilled User/Computer Consultant/System Builder, but this one has me stumped. )


Thanks,
Crimzin



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#2 CKing123

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Posted 04 July 2016 - 11:43 AM

Hi,

I am having a weird problem. The first problem was that I could not remember my password. I kept randomly entering possible passwords, none of which worked. I turned the laptop off for awhile. It is not likely that is related, but the second problem happened when I started up again, and the Login Screen came up, the password box, and all other icons/options are NOW grayed-out. Cannot type in password field, cannot shut down from shutdown icon; have to do manual shutdown. I HAVE mouse function ( using a wireless mouse ) in Login Screen.
This does not change, no matter how many reboots.

 

 Hello and :welcome: to Bleeping Computer

 

 

When the login screen grays out, do Ctrl + Alt + Delete

 

It happened to me once, and when I did that hotkey, the login screen suddenly worked

 

Now, for you password problems, did you use Microsoft Account or a local account when setting up the computer?

 

PS- We will work on the BIOS issues after fixing the first two issues because we need more information like which BIOS, the BIOS version, or if its UEFI etc

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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#3 Crimzin

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Posted 07 July 2016 - 09:19 AM

Hi, thanks for the Welcome CKing,
 

Here is the report on info in your post:

 

*I have both MS Account and Local Account set up.  Got new password for MS Account, so have that; unknown what Local Account Password is.
*Here is BIOS info from initial screen, but no Navigational key function, so cannot go past this screen and cannot select anything on this page:

American Megatrends Ver. 513
GOP Ver. 7.1.1005
EC Ver. B0bm010001

Time and Date are displaying correctly
 

1) Login screen not grayed out, but no keyboard function now, so MS Account PW not possible, nor is Ctrl+Alt+Del.

2) Still have Mouse function ( after Reboots, sometimes grayed-out, sometimes not, but no  keyboard function in any case )

3) Could not get to BIOS no keyboard function
4) Kept trying F12, F2, F8 just to see if I could get in ( nothing )
5) Finally got the Troubleshooting/Restore Screen, and chose to go to BIOS from there
6) Could select screens with Mouse
7) Tried to do a 'Restore to Previous Time', but could not use because could not type Password

8) Manual shutdown via Power Button necessary at all times

9) Numerous Restarts, numerous Shutdowns/Starts, let set for 1 hour, 3 hours, 6 hours, etc. etc.  to see if any changes
 

This ASUS Laptop is fairly new, but this situation is looking more like a physical problem rather than an OS problem, to me now.

 

What would you try at this point......besides a sledge hammer.....?

 

Crimzin
 


Edited by Crimzin, 07 July 2016 - 09:20 AM.


#4 CKing123

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Posted 07 July 2016 - 09:25 AM

Hi

1) Login screen not grayed out, but no keyboard function now, so MS Account PW not possible, nor is Ctrl+Alt+Del.

2) Still have Mouse function ( after Reboots, sometimes grayed-out, sometimes not, but no  keyboard function in any case )

3) Could not get to BIOS no keyboard function
4) Kept trying F12, F2, F8 just to see if I could get in ( nothing )
5) Finally got the Troubleshooting/Restore Screen, and chose to go to BIOS from there
6) Could select screens with Mouse
7) Tried to do a 'Restore to Previous Time', but could not use because could not type Password

8) Manual shutdown via Power Button necessary at all times

9) Numerous Restarts, numerous Shutdowns/Starts, let set for 1 hour, 3 hours, 6 hours, etc. etc.  to see if any changes
 

This ASUS Laptop is fairly new, but this situation is looking more like a physical problem rather than an OS problem, to me now.

 

What would you try at this point......besides a sledge hammer.....?

 

Crimzin
 

Seems to me your laptop's keyboard is damaged

 

If your laptop is still under warranty, you should have your keyboard replaced

 

Or, you can try a USB keyboard

 

-CKing


If I am helping you and I don't respond within 2 days, feel free to send me a PM

Sysnative Windows Update Senior Analyst 

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