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Issues with connectivity


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35 replies to this topic

#1 irvineboy

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Posted 04 July 2016 - 02:01 AM

I have a Windows 7 64 bit with the Intel Centrino N2230 wireless LAN. I have the latest 15.17.1 drivers but have been experiencing connectivity issues. My internet would randomly kick me off. The wireless sign in the bottom right of the computer will show the "yellow exclamation mark". I'd have to right click and troubleshoot problems. It will troubleshoot and reset my wireless LAN. The result says "The default gateway is not available". It will say "fixed" but I am tired of having to keep doing this randomly when the internet gets kicked off. I have restarted my modem and router. This is not the issue because this only happens on my Asus laptop.

Has anyone experienced this issue? Please let me know if you have found a solution.

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#2 hamluis

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Posted 04 July 2016 - 10:11 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 dc3

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Posted 04 July 2016 - 11:19 AM

How are you connecting to the Internet?

 

Ex.  wifi to router, router to modem

 

 
Please download and install Farbar Service Scanner.  The download will begin immediately after clicking on the link.
 
When FSS opens you will see an image like the one below.  
 
FSS1_zpsed396cd9.png
 
Place checks in all of the boxes and then click on Scan
 
When the Scan is complete a log similar to the one below will open.  Copy and then paste this in your topic.
 
FSS2_zps8ffbee2d.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 irvineboy

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Posted 04 July 2016 - 12:12 PM

I am connecting to the wirelessly via router and modem. I have a few other wireless devices using the same method but no issues with internet connectivity, except this laptop.

Here is what FSS gave me

Farbar Service Scanner Version: 27-01-2016
Ran by (administrator) on 04-07-2016 at 10:11:18
Running from "D:\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****


Edited by hamluis, 04 July 2016 - 03:52 PM.
Removed unnecessary quotebox - Hamluis.


#5 irvineboy

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Posted 04 July 2016 - 12:19 PM

This is from MiniToolBox

MiniToolBox by Farbar Version: 17-06-2016
Ran by (administrator) on 04-07-2016 at 10:14:42
Running from "D:\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: U47A Manufacturer: ASUSTeK COMPUTER INC.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/03/2016 11:04:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxebcoms.exe, version: 9.2.33.0, time stamp: 0x4b200765
Faulting module name: lxebserv.dll, version: 9.2.33.0, time stamp: 0x4b200879
Exception code: 0xc0000005
Fault offset: 0x00000000000adbdd
Faulting process id: 0xb5c
Faulting application start time: 0xlxebcoms.exe0
Faulting application path: lxebcoms.exe1
Faulting module path: lxebcoms.exe2
Report Id: lxebcoms.exe3

Error: (07/02/2016 10:21:18 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2016-07-23T03:27:18Z. Error Code: 0x80041321.

Error: (07/01/2016 07:56:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: lxebcoms.exe, version: 9.2.33.0, time stamp: 0x4b200765
Faulting module name: lxebserv.dll, version: 9.2.33.0, time stamp: 0x4b200879
Exception code: 0xc0000005
Fault offset: 0x00000000000adbdd
Faulting process id: 0x894
Faulting application start time: 0xlxebcoms.exe0
Faulting application path: lxebcoms.exe1
Faulting module path: lxebcoms.exe2
Report Id: lxebcoms.exe3

Error: (06/30/2016 08:05:48 PM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2016-07-23T03:26:48Z. Error Code: 0x80041321.

Error: (06/30/2016 11:55:02 AM) (Source: Office Software Protection Platform Service) (User: )
Description: Failed to schedule Software Protection service for re-start at 2016-07-23T03:27:02Z. Error Code: 0x80041321.

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=43, authorId=9, vendorId=0, vendorType=0

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=25, authorId=9, vendorId=0, vendorType=0

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=17, authorId=9, vendorId=0, vendorType=0

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=43, authorId=9, vendorId=0, vendorType=0

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost) (User: NT AUTHORITY)
Description: Skipping: Eap method DLL path validation failed. Error: typeId=25, authorId=9, vendorId=0, vendorType=0

System errors:
=============
Error: (07/04/2016 10:13:18 AM) (Source: DCOM) (User: )
Description: {B8FB4AD7-EA4A-4B47-BFDC-BFC94160A8EA}

Error: (07/03/2016 11:47:53 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error:
%%-2147196306

Error: (07/03/2016 11:45:53 PM) (Source: DCOM) (User: )
Description: {49BD2028-1523-11D1-AD79-00C04FD8FDFF}

Error: (07/03/2016 11:04:21 PM) (Source: Service Control Manager) (User: )
Description: The lxeb_device service terminated unexpectedly. It has done this 1 time(s).

Error: (07/03/2016 10:55:41 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error:
%%-2147196306

Error: (07/03/2016 10:54:20 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005

Error: (07/03/2016 10:53:41 PM) (Source: DCOM) (User: )
Description: {49BD2028-1523-11D1-AD79-00C04FD8FDFF}

Error: (07/03/2016 11:06:11 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error:
%%-2147196306

Error: (07/03/2016 11:04:11 AM) (Source: DCOM) (User: )
Description: {49BD2028-1523-11D1-AD79-00C04FD8FDFF}

Error: (07/01/2016 07:56:25 PM) (Source: Service Control Manager) (User: )
Description: The lxeb_device service terminated unexpectedly. It has done this 1 time(s).

Microsoft Office Sessions:
=========================
Error: (07/03/2016 11:04:20 PM) (Source: Application Error)(User: )
Description: lxebcoms.exe9.2.33.04b200765lxebserv.dll9.2.33.04b200879c000000500000000000adbddb5c01d1d5b854245319C:\Windows\system32\lxebcoms.exeC:\Windows\system32\lxebserv.dll25a4395e-41ad-11e6-9664-685d4347a3d2

Error: (07/02/2016 10:21:18 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212016-07-23T03:27:18Z

Error: (07/01/2016 07:56:24 PM) (Source: Application Error)(User: )
Description: lxebcoms.exe9.2.33.04b200765lxebserv.dll9.2.33.04b200879c000000500000000000adbdd89401d1d1504c6c1e7bC:\Windows\system32\lxebcoms.exeC:\Windows\system32\lxebserv.dll8f8d7ffc-4000-11e6-8b53-685d4347a3d2

Error: (06/30/2016 08:05:48 PM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212016-07-23T03:26:48Z

Error: (06/30/2016 11:55:02 AM) (Source: Office Software Protection Platform Service)(User: )
Description: 0x800413212016-07-23T03:27:02Z

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path43900

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path25900

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path17900

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path43900

Error: (06/27/2016 02:07:56 PM) (Source: Microsoft-Windows-EapHost)(User: NT AUTHORITY)
Description: Eap method DLL path25900

CodeIntegrity Errors:
===================================
Date: 2016-05-23 01:08:54.671
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-23 01:08:54.671
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 19:23:32.881
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 19:23:32.880
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 19:19:18.471
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 19:19:18.469
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 15:45:53.648
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2016-05-22 15:45:53.646
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\wdcsam64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.7.42330 - BitTorrent Inc.)
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.1.85.3 - Adobe Systems Incorporated)
Adobe Flash Player 10 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 10.0.32.18 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Alcor Micro USB Card Reader (HKLM-x32\...\{A104C276-2B05-41A7-8263-7F7BF6C70D04}) (Version: 1.4.42.69356 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 1.4.42.69356 - Alcor Micro Corp.)
ASUS FaceLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0014 - ASUS)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.1.1 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.7 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.2.0 - ASUS)
ASUS Secure Delete (HKLM\...\{761C6783-D3BC-48AB-8E7C-61CE918A8436}) (Version: 1.00.0007 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0040 - ASUS)
ASUS U Series ScreenSaver (HKLM-x32\...\ASUS U Series ScreenSaver) (Version: 1.0.0002 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 2.0.9 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.25 - ASUS)
ASUS Virtual Touch (HKLM-x32\...\{938CFBD4-0652-49E5-BB8B-153948865941}) (Version: 1.0.9 - ASUS)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 3.0.108.222 - eCareme Technologies, Inc.)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.9.157 - ASUSTEK)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.0.11.12 - Atheros Communications Inc.)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0020 - ASUS)
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dropbox (HKLM-x32\...\Dropbox) (Version: 5.4.24 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.41.1 - Dropbox, Inc.) Hidden
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
ffdshow v1.3.4532 [2014-07-17] (HKLM-x32\...\ffdshow_is1) (Version: 1.3.4532.0 - )
Galería fotográfica de Windows Live (HKLM-x32\...\{E85A4EFC-82F2-4CEE-8A8E-62FDAD353A66}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 50.0.2661.102 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.79 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.3.1427 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2653 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.0.199 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{93F34C5C-ACAA-48F3-9B26-70359A117F12}) (Version: 3.0.12.0 - Intel Corporation)
Intel® Wireless Bluetooth®(patch version 17.1.1504.516) (HKLM\...\{302600C1-6BDF-4FD1-1411-148929CC1385}) (Version: 17.1.1411.0506 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version: - )
Intel® PROSet/Wireless Software (HKLM-x32\...\{795ee3a0-97fa-489a-9543-7564ccc43be4}) (Version: 18.12.0 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{09536BA1-E498-4CC3-B834-D884A67D7E34}) (Version: 1.23.605.1 - Intel Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lexmark Pro200-S500 Series (HKLM\...\Lexmark Pro200-S500 Series) (Version: - Lexmark International, Inc.)
McAfee Internet Security (HKLM-x32\...\MSC) (Version: 14.0.8185 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.189 - McAfee, Inc.)

Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office Professional Plus 2016 - en-us (HKLM\...\ProplusRetail - en-us) (Version: 16.0.6965.2058 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.6281.1202 - Microsoft Corporation)
Microsoft Project Professional 2016 - en-us (HKLM\...\ProjectProRetail - en-us) (Version: 16.0.6965.2058 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft Visio Professional 2016 - en-us (HKLM\...\VisioProRetail - en-us) (Version: 16.0.6965.2058 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Office 16 Click-to-Run Extensibility Component (HKLM\...\{90160000-008C-0000-1000-0000000FF1CE}) (Version: 16.0.6925.1018 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-007E-0000-1000-0000000FF1CE}) (Version: 16.0.6925.1018 - Microsoft Corporation) Hidden
Office 16 Click-to-Run Localization Component (HKLM\...\{90160000-008C-0409-1000-0000000FF1CE}) (Version: 16.0.6925.1018 - Microsoft Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6586 - Realtek Semiconductor Corp.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.11 - ASUS)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1218 - SUPERAntiSpyware.com)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.3 - VideoLAN)
Winamp (HKLM-x32\...\Winamp) (Version: 5.666 - Nullsoft, Inc)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinRAR 5.40 beta 1 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.40.1 - win.rar GmbH)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.25 - ASUS)
用于远程连接的 Windows Live Mesh ActiveX 控件(简体中文) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
適用遠端連線的 Windows Live Mesh ActiveX 控制項 (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 37%
Total physical RAM: 6029.95 MB
Available physical RAM: 3789.02 MB
Total Virtual: 12058.08 MB
Available Virtual: 9168.39 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:279.46 GB) (Free:209.72 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:394.45 GB) (Free:381.83 GB) NTFS

========================= Users: ========================================
User accounts for \\PC

Administrator Guest


**** End of log ****

 

This is from Speccy  http://speccy.piriform.com/results/ypG5Njlh10lCryiHn8tN2jZ


Edited by hamluis, 04 July 2016 - 03:47 PM.


#6 irvineboy

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Posted 04 July 2016 - 12:40 PM

I did both methods and posted the results. Thanks for the help.

How come you need Mini Tool Box + Speccy or just Farbar Service Scanner alone?

#7 hamluis

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Posted 04 July 2016 - 03:49 PM

Different reports...reflect different data for a given system.  There is no single report which reflects everything that could be essential in determining what the system problems are which should be addressed.

 

Louis



#8 irvineboy

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Posted 04 July 2016 - 04:13 PM

Louis, thanks for the help. Let me know if you see anything funny.

Although my internet connectivity issue isn't around waking it up after sleep mode (it's mainly when I have to computer on and it randomly just kicks me off and the only way to fix it is troubleshoot the issue), I got this link from google. I googled the internet connectivity issue and many users, including this MSFT link
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/wireless-switches-off-everytime-computer-goes-to/c350cfd3-631a-4269-ae39-1615f4e70850?auth=1

indicates that most of the internet issue is around unchecking (disabling) the box in the “power management” tab in the “device manager” section. My default setting has the box checked (enabled). With this button checked, my 3 laptops (two Asus and one Lenovo) all stay connected to the internet after waking up from sleep mode. However, if I uncheck the box like the link suggests, put the laptop in sleep mode and turn it back on, then it will disconnect from the internet. It will not stay connected. I have to uncheck the box. No one is able to figure it out why my laptops are set up this way. It's backwards from what the instructions are.

Intel.png
https://postimg.org/image/idztsxhtt/

Edited by irvineboy, 04 July 2016 - 06:16 PM.


#9 FreeBooter

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Posted 04 July 2016 - 05:54 PM

Issue is the wireless card driver below error is the reason wireless connection disconnects open the Device Manager by typing Devmgmt.msc into Start Menu expand Network adapters right click your wireless card name and select Uninstall  if there is a check box to delete the driver from driver store place a check mark on it. Don't reboot your laptop open Start > Control Panel --> Programs and Features and uninstall the "Intel PROSet/Wireless WiFi Software"  You may be prompted to save existing profiles for later use select NO button. Reboot the laptop during the restart, Windows should automatically find the network adapter & install it. See if this driver install by Windows function correctly if not download latest version of the wireless card driver and install it if the issue has not resolved even with latest driver uninstall it and install previous version of the wireless card driver.

Wireless connection to router will be disconnected during Sleep and when laptop wake from Sleep state wireless connection to router will be made if this does not happen again this could be result of buggy driver or settings.

The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error:

%%-2147196306
  

2GvnEq2.gif


#10 irvineboy

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Posted 04 July 2016 - 06:06 PM

Freebooter, I already went to Device Manager and went to my Intel Centrino and uninstalled, rebooted my laptop and Windows automatically reinstalled the wireless adapter.

I also tried Method 3 here

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/wifi-keep-disconnect-troubleshoot-default-gateway/369ae5a0-2c25-46ee-b64f-437907d5ade6

Not sure if this will work.

Edited by irvineboy, 04 July 2016 - 06:10 PM.


#11 FreeBooter

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Posted 04 July 2016 - 06:08 PM

Make sure Windows has not installed same driver check the driver version from Device Manager also have you uninstall any installed "Intel PROSet/Wireless WiFi Software" if there is one.


Edited by FreeBooter, 04 July 2016 - 06:09 PM.

2GvnEq2.gif


#12 irvineboy

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Posted 04 July 2016 - 06:13 PM

This is the driver it installed. It's always the same driver and when I try to update the driver button, it will indicate that this is the most current driver.

Driver.png
https://postimg.org/image/bk3q41i9j/


It looks like from the Intel website, that this version is the latest driver

https://downloadcenter.intel.com/download/25223/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-7-?product=66889

Driver version = 15.17.0.1 for Windows 7 for 105, 135, 2230, 6205, 6235, and 6300 adapters.


I have not uninstalled the "Intel PROSet/Wireless Software" Isn't this the driver?

Edited by irvineboy, 04 July 2016 - 06:19 PM.


#13 FreeBooter

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Posted 04 July 2016 - 06:20 PM

Please open the Command Prompt as a administrator by typing Cmd.exe into Start Menu right click the Cmd.exe and select "Run as Administrator".

Type pnputil.exe -e  | Clip into Command Prompt and press Enter key this command will enumerate all 3rd party driver packages and the command output will be save into Windows clipboard right click empty space on your next post and from the context menu select Paste this will paste the Windows clipboard content and click Post.


2GvnEq2.gif


#14 irvineboy

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Posted 04 July 2016 - 06:24 PM

Please open the Command Prompt as a administrator by typing Cmd.exe into Start Menu right click the Cmd.exe and select "Run as Administrator".
Type pnputil.exe -e  | Clip into Command Prompt and press Enter key this command will enumerate all 3rd party driver packages and the command output will be save into Windows clipboard right click empty space on your next post and from the context menu select Paste this will paste the Windows clipboard content and click Post.

Microsoft PnP Utility

Published name : oem0.inf
Driver package provider : Microsoft
Class : Printers
Driver date and version : 06/21/2006 6.1.7600.16385
Signer name : Microsoft Windows

Published name : oem1.inf
Driver package provider : Microsoft
Class : Printers
Driver date and version : 06/21/2006 6.1.7601.17514
Signer name : Microsoft Windows

Published name : oem2.inf
Driver package provider : Atheros Communications Inc.
Class : Network adapters
Driver date and version : 10/05/2009 8.0.0.238
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem3.inf
Driver package provider : Lexmark
Class : Imaging devices
Driver date and version : 12/16/2009 12.0.0.1
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem4.inf
Driver package provider : Intel
Class : System devices
Driver date and version : 08/26/2011 9.3.0.1011
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem5.inf
Driver package provider : Intel
Class : IDE ATA/ATAPI controllers
Driver date and version : 08/26/2011 9.3.0.1011
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem6.inf
Driver package provider : Intel
Class : System devices
Driver date and version : 08/26/2011 9.3.0.1011
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem7.inf
Driver package provider : Intel
Class : System devices
Driver date and version : 08/26/2011 9.3.0.1011
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem8.inf
Driver package provider : Intel
Class : Universal Serial Bus controllers
Driver date and version : 08/26/2011 9.3.0.1011
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem9.inf
Driver package provider : Intel
Class : IDE ATA/ATAPI controllers
Driver date and version : 11/29/2011 11.0.0.1032
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem10.inf
Driver package provider : Intel Corporation
Class : Display adapters
Driver date and version : 02/14/2012 8.15.10.2653
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem11.inf
Driver package provider : Intel® Corporation
Class : Sound, video and game controllers
Driver date and version : 12/06/2011 6.14.00.3090
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem20.inf
Driver package provider : Intel® Corporation
Class : Universal Serial Bus controllers
Driver date and version : 12/05/2011 1.0.0.199
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem12.inf
Driver package provider : ATK
Class : Keyboards
Driver date and version : 07/20/2009 1.0.0.3
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem21.inf
Driver package provider : Intel® Corporation
Class : Universal Serial Bus controllers
Driver date and version : 12/05/2011 1.0.0.199
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem30.inf
Driver package provider : Intel Corporation
Class : System devices
Driver date and version : 03/09/2011 2.1.31.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem13.inf
Driver package provider : Intel
Class : System devices
Driver date and version : 11/09/2011 8.0.0.1262
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem22.inf
Driver package provider : Intel
Class : System devices
Driver date and version : 12/05/2011 1.0.0.199
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem31.inf
Driver package provider : Lexmark Inkjet Drivers
Class : Printers
Driver date and version : 04/14/2010 3.2.10.1
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem40.inf
Driver package provider : Intel
Class : Intel® Centrino® Wireless Bluetooth® + High Speed Devices
Driver date and version : 07/29/2013 16.5.0.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem14.inf
Driver package provider : Alcor Micro, Corp.
Class : Universal Serial Bus controllers
Driver date and version : 05/16/2011 1.0.33.93
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem23.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 01/05/2012 15.0.1.1
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem32.inf
Driver package provider : Western Digital Technologies
Class : WD Drive Management devices
Driver date and version : 04/28/2015 1.0.0017.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem41.inf
Driver package provider : Intel Corporation
Class : Network Protocol
Driver date and version : 07/29/2013 16.5.0.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem15.inf
Driver package provider : ELAN
Class : Mice and other pointing devices
Driver date and version : 02/20/2012 10.5.9.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem24.inf
Driver package provider : Intel
Class : Intel® Centrino® Wireless Bluetooth® + High Speed Devices
Driver date and version : 01/09/2012 15.0.0.75
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem33.inf
Driver package provider : Microsoft
Class : Printers
Driver date and version : 04/29/2013 16.0.1626.4000
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem16.inf
Driver package provider : ASUS Tek. Corporation
Class : Human Interface Devices
Driver date and version : 11/07/2011 1.0.0.12
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem25.inf
Driver package provider : Intel Corporation
Class : Network Protocol
Driver date and version : 01/09/2012 15.0.0.75
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem34.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 04/30/2015 15.11.0.9
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem17.inf
Driver package provider : ASUS Tek. Corporation
Class : System devices
Driver date and version : 11/01/2011 1.0.0.4
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem26.inf
Driver package provider : Intel
Class : Bluetooth Radios
Driver date and version : 11/26/2014 17.1.1411.0504
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem35.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 04/30/2015 15.17.0.1
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem18.inf
Driver package provider : Atheros
Class : Network adapters
Driver date and version : 12/23/2011 2.0.11.12
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem27.inf
Driver package provider : Intel Corporation
Class : Bluetooth Auxiliary
Driver date and version : 10/28/2014 17.1.1411.0496
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem36.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 07/29/2015 18.12.1.2
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem19.inf
Driver package provider : Realtek Semiconductor Corp.
Class : Sound, video and game controllers
Driver date and version : 03/06/2012 6.0.1.6586
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem28.inf
Driver package provider : Intel Corporation
Class : Sound, video and game controllers
Driver date and version : 11/05/2014 17.1.1411.0498
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem37.inf
Driver package provider : Intel Corporation
Class : Bluetooth Radios
Driver date and version : 11/26/2014 17.1.1411.0504
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem29.inf
Driver package provider : Intel Corporation
Class : Sound, video and game controllers
Driver date and version : 03/09/2011 2.1.31.0
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem38.inf
Driver package provider : Intel Corporation
Class : Human Interface Devices
Driver date and version : 11/05/2014 17.1.1411.0498
Signer name : Microsoft Windows Hardware Compatibility Publisher

Published name : oem39.inf
Driver package provider : Intel
Class : Network adapters
Driver date and version : 07/16/2015 18.12.0.3
Signer name : Microsoft Windows Hardware Compatibility Publisher

Edited by irvineboy, 04 July 2016 - 06:27 PM.


#15 FreeBooter

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Posted 04 July 2016 - 06:27 PM

I have told you the output of the command will be save to clipboard you just need to paste the content of the clipboard to your next post.


2GvnEq2.gif





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