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BSOD repeatedly


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#1 Tiamet

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Posted 03 July 2016 - 05:03 PM

Hello, I'm not sure what's causing my BSOD but it happens commonly while gaming. It's not instant nor consistent though, as sometimes I can play for a while with no problems, and sometimes it occurs quite quickly. Please let me know if I need to provide any further information.

 

· OS - Windows 7

· x64
· What was original installed OS on system? Win7 x64
· Full retail version
· Age of system - <3 months If I recall correctly
· Age of OS installation - No, never reinstalled

· CPU - AMD A10-7870k Radeon R7
· Video Card - AMD Radeon HD 6800 Series
· MotherBoard - ASRock FM2A88X Extreme6+
· Power Supply - I can't recall at the moment, but if it looks like this is the problem I can check

· Desktop

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#2 usasma

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Posted 04 July 2016 - 05:39 AM

Only 268 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

These devices have problems in Device Manager:

 

SM Bus Controller    PCI\VEN_1022&DEV_780B&SUBSYS_780B1849&REV_16\3&267A616A&0&A0    The drivers for this device are not installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1022&DEV_7814&SUBSYS_78141849&REV_09\3&267A616A&0&80    The drivers for this device are not installed.
AODDriver4.2.0    ROOT\LEGACY_AODDRIVER4.2.0\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Universal Serial Bus (USB) Controller    PCI\VEN_1022&DEV_7814&SUBSYS_78141849&REV_09\3&267A616A&0&81    The drivers for this device are not installed.

Please install the latest, W7 compatible chipset and USB 3.0 drivers.  Get them from the AsRock support website for your motherboard

As for the AODDriver4.2.0 device:

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

 

 

Out of 17 memory dumps there were 9 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sun Jul  3 17:07:11.134 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\070316-11294-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:7 days 16:10:11.343
Probably caused by :ntkrnlmp.exe ( nt!KiTimerWaitTest+2b3 )
BugCheck A, {1004518f0, 2, 1, fffff800032d7e93}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 00000001004518f0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800032d7e93, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0xA_nt!KiTimerWaitTest+2b3
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 26 00:56:34.008 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062616-10280-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 4:08:32.491
Probably caused by :ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BugCheck 1E, {0, 0, 0, 0}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  LoLPatcherUx.e
FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jun 19 22:20:19.634 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061916-11918-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:4 days 0:08:38.101
Probably caused by :ntkrnlmp.exe ( nt!KiTryUnwaitThread+28 )
BugCheck A, {42, 2, 1, fffff800032ca5d8}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Arguments:
Arg1: 0000000000000042, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800032ca5d8, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: X64_0xA_nt!KiTryUnwaitThread+28
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sun Jul  3 17:07:11.134 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsrAppCharger.sys           Tue May 10 04:28:46 2011 (4DC8F73E)
RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
L1C62x64.sys                Tue Jul 16 02:56:44 2013 (51E4EEAC)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
AODDriver2.sys              Tue Oct 29 20:58:36 2013 (527059BC)
AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
AtihdW76.sys                Mon Jul  6 21:23:25 2015 (559B2A0D)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 11 14:51:38.518 2016 (UTC - 4:00)**************************
lvrs64.sys                  Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)


http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Tiamet

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Posted 09 July 2016 - 11:09 AM

So I attempted to install additional Windows Updates, I only got a few before nothing else would show up. The only displayed update is the Windows 10 upgrade, and nothing is added no matter how many times I click "Check for Updates". I installed the USB 3.0 drivers, and uninstalled the AMD drivers / reinstalled using the guide. I also did a scan with Malwarebytes and came up with nothing. Is there anything else I can do to test if this is fixed? I noticed the web page with all the diagnostic tests, should I be running any particular ones? I also noticed in my Device Manager, after uninstall/reinstalling the graphics drivers, I have three "Unknown Device"s. Is this normal? Thank you for your assistance.



#4 usasma

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Posted 10 July 2016 - 07:08 AM

If it won't give you any more Windows Updates (and you don't get errors), then there's nothing else you can update.  This is what we wanted to see.

 

Do you still have unknown devices after rebooting?

If so, please run the SysnativeFileCollectionApp again and upload the latest results.

I'll have a look at that and will see what we can find.

 

Unfortunately, there's no test that says "BSOD is fixed"

So we wait........

Usually I say:

- wait a week, if no BSOD's show up, then it's probably been fixed

- wait 2 weeks, if no BSOD's show up, then it's most likely been fixed


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Tiamet

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Posted 11 July 2016 - 07:10 PM

I have rerun and attached the SysnactiveFileCollectionApp. I have a suspicion when I removed the AMD software, I removed something for the USB3.0, since that has stopped working again.

 

EDIT: I also just recovered from another bsod, so hopefully fixing this last issue will resolve it completely.

Attached Files


Edited by Tiamet, 11 July 2016 - 09:02 PM.


#6 usasma

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Posted 12 July 2016 - 04:47 AM

EDIT: What was it that you removed for the USB 3?  Was it a problem with the instructions that caused this?

 

Go to the AsRock support website for your motherboard and download/install the latest, W7 compatible version of the ASMedia USB 3.0 drivers

I believe that this is the link:  http://www.asrock.com/mb/AMD/FM2A88X%20Extreme6+/?cat=Download&os=Win764

 

Then, go into Device Manager and find the AODDriver4.2.0 (it should be visible because it has a problem).

Right click on it and select "Uninstall".  If it asks to remove the software, check the box.  Then click on OK

This is just a cleanup - the error is because you uninstalled it already.


Edited by usasma, 12 July 2016 - 04:49 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Tiamet

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Posted 13 July 2016 - 09:36 PM

I tried installing the most up-to-date usb3.0 driver, but it hasn't done anything. I attempted repair, then uninstall / reinstall, but neither worked. I also am not seeing the AODDriver4.2.0 in Device Manager. I don't think the instructions were at fault, just when I uninstalled all the AMD "video stuff" I didn't really look at what was being removed, so there may have been a chipset driver I missed.



#8 usasma

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Posted 14 July 2016 - 05:16 PM

So, after trying all this, do the USB 3 ports still not work?

Have you reinstalled the chipset drivers?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Tiamet

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Posted 16 July 2016 - 06:31 PM

I tried reinstalling the usb3 drivers, and no they still don't work. I looked through the other chipset drivers, but I'm not seeing anything that looks like it would impact this.



#10 usasma

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Posted 17 July 2016 - 10:41 AM

Do the USB 2 ports work?

 

Please run another set of these reports:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
Some possibilities:

- the ports are bad

- the motherboard is bad

- the settings for the ports in the BIOS is incorrect/corrupted
 

Also, we'll still wait to see if the BSOD's recur.

Another option to explore is disabling the USB 3 ports in the BIOS (and seeing if that stops the BSOD's)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 Tiamet

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Posted 28 July 2016 - 10:51 PM

I apologize, things got very busy recently. I will run a new set of scans as soon as I can, but in the meantime, the computer is new enough that I'm thinking a format and reinstall wouldn't be a huge setback. If there is some sort of corruption on the port settings in BIOS, would this be a viable fix?



#12 usasma

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Posted 29 July 2016 - 05:07 AM

BIOS/UEFI corruption is a possibility, but we haven't dealt with this in any great detail over the years.
Our 2 tools for fixing this are the "reset to factory default" seeing within the BIOS/UEFI itself, and the flashing mechanism (to rewrite over itself)

But, the rewrite/reflash may not let you overwrite (in some BIOS/UEFI's)

 

Resetting Windows (format and reinstall) isn't going to fix your BIOS settings.

W7 doesn't communicate with the BIOS/UEFI very much.

 

Here's a list of suggested repair/restore options:

 

1 - Startup Repair.  Run it 3 times, rebooting in between tries.

2 - System Restore to a point before this started happening.

3 - DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


4 - RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

5 - Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


6 - RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

7 - Wipe and reinstall from the Recovery Partition (if so equipped)

8 - Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 Tiamet

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Posted 29 July 2016 - 04:48 PM

I have rerun the scans and attached the resulting file reports.

Attached Files



#14 usasma

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Posted 29 July 2016 - 06:48 PM

Perfmon shows that the AMD SMBus drivers aren't installed.

Please install them.

 

Perfmon also shows that the AMD OverDrive driver isn't working properly.

 

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

 

Out of 14 memory dumps there were 7 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html

I think that this is a hardware problem - so please complete the hardware diagnostics that I have suggested.

Run all of them.
If all of them pass, then try this procedure to rule out other components:  http://www.carrona.org/strpdown.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Thu Jul 28 22:13:48.153 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072816-11918-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:1 days 23:48:46.010
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :win32k.sys ( win32k+9b60c )
BugCheck C2, {b, fffffa8011ff45c0, c140001, fffffa8011ff4600}
BugCheck Info: BAD_POOL_CALLER (c2)
Arguments:
Arg1: 000000000000000b, type of pool violation the caller is guilty of.
Arg2: fffffa8011ff45c0
Arg3: 000000000c140001
Arg4: fffffa8011ff4600
BUGCHECK_STR:  0xc2_b
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID: X64_0xc2_b_win32k+9b60c
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 22:24:47.232 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072616-10951-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 22:24:16.104
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :atikmdag.sys ( atikmdag+28750 )
BugCheck 18, {fffffa800ca72a40, fffffa800e8b6f20, 1, 1}
BugCheck Info: REFERENCE_BY_POINTER (18)
Arguments:
Arg1: fffffa800ca72a40, Object type of the object whose reference count is being lowered
Arg2: fffffa800e8b6f20, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x18_CORRUPT_REF_COUNT_atikmdag+28750
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 00:00:12.617 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\072616-11013-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 0:55:12.474
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :atikmdag.sys ( atikmdag+28750 )
BugCheck 18, {fffffa800ca72a40, fffffa800ef513e0, 1, 1}
BugCheck Info: REFERENCE_BY_POINTER (18)
Arguments:
Arg1: fffffa800ca72a40, Object type of the object whose reference count is being lowered
Arg2: fffffa800ef513e0, Object whose reference count is being lowered
Arg3: 0000000000000001, Reserved
Arg4: 0000000000000001, Reserved
    The reference count of an object is illegal for the current state of the object.
    Each time a driver uses a pointer to an object the driver calls a kernel routine
    to increment the reference count of the object. When the driver is done with the
    pointer the driver calls another kernel routine to decrement the reference count.
    Drivers must match calls to the increment and decrement routines. This bugcheck
    can occur because an object's reference count goes to zero while there are still
    open handles to the object, in which case the fourth parameter indicates the number
    of opened handles. It may also occur when the object?s reference count drops below zero
    whether or not there are open handles to the object, and in that case the fourth parameter
    contains the actual value of the pointer references count.
BUGCHECK_STR:  0x18
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_0x18_CORRUPT_REF_COUNT_atikmdag+28750
  BIOS Version                  P3.00
  BIOS Release Date             02/13/2014
  Manufacturer                  To Be Filled By O.E.M.
  Baseboard Manufacturer        ASRock
  Product Name                  To Be Filled By O.E.M.
  Baseboard Product             FM2A88X Extreme6+
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jul 28 22:13:48.153 2016 (UTC - 4:00)**************************
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
AsrAppCharger.sys           Tue May 10 04:28:46 2011 (4DC8F73E)
lvrs64.sys                  Wed Jan 18 01:40:36 2012 (4F166964)
lvuvc64.sys                 Wed Jan 18 01:41:08 2012 (4F166984)
RTKVHD64.sys                Fri Mar 29 09:40:06 2013 (515599B6)
L1C62x64.sys                Tue Jul 16 02:56:44 2013 (51E4EEAC)
asmtxhci.sys                Fri Aug 16 15:28:42 2013 (520E7D6A)
asmthub3.sys                Fri Aug 16 15:28:54 2013 (520E7D76)
atikmpag.sys                Mon Aug  3 21:42:28 2015 (55C01884)
atikmdag.sys                Mon Aug  3 23:28:52 2015 (55C03174)
EasyAntiCheat.sys           Thu Jul 28 20:36:33 2016 (579AA511)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 22:24:47.232 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Tue Jul 26 21:56:27 2016 (579814CB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 26 00:00:12.617 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Mon Jul 25 22:46:45 2016 (5796CF15)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 22 00:05:10.678 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Thu Jul 21 22:13:28 2016 (57918148)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jul 19 22:16:17.756 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Tue Jul 19 21:40:24 2016 (578ED688)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 16 23:23:53.544 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Sat Jul 16 23:11:33 2016 (578AF765)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 16 22:28:37.917 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Sat Jul 16 21:55:22 2016 (578AE58A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 16 22:00:05.135 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Sat Jul 16 20:10:18 2016 (578ACCEA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 15 23:56:55.800 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Fri Jul 15 21:55:25 2016 (5789940D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 22:27:57.664 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Mon Jul 11 21:55:37 2016 (57844E19)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 11 21:59:55.280 2016 (UTC - 4:00)**************************
EasyAntiCheat.sys           Mon Jul 11 21:25:26 2016 (57844706)

http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=AsrAppCharger.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
http://www.carrona.org/drivers/driver.php?id=EasyAntiCheat.sys
 

 


Edited by usasma, 29 July 2016 - 06:50 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 Tiamet

Tiamet
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Posted 14 August 2016 - 01:45 AM

So I ran the memtest for 8-9 hours, and saw no errors reported. I tried to find a hard drive diagnostic, but I couldn't find the one I needed on Samsung's website, and the Seagate SeaTools couldn't detect my drive, so I used the Samsung Magician and ran a performance test, not sure if that's useful but a screenshot is attached. I will be continuing to run through the tests but figured I would give a progress report. Would you like me to run all the stress tests as well, or will the hard drive scan, malware scans, and additional diagnostics be sufficient?

Attached Files






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