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RansomWare Infected Help Please


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4 replies to this topic

#1 arcacar9

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Posted 02 July 2016 - 11:14 AM

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:16-05-2016

Mod Edit by quietman7: log removed; not permitted in this forum.

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#2 Demonslay335

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Posted 02 July 2016 - 11:24 AM

I'm not qualified to fully assess FRST logs, but I do see you have Carbonite. You should be able to restore your data using it. I also see you have some restore points available, so Shadow Copies may be available.

I did see some controller errors about your hard drive - this is miscellaneous to the problem at hand, but I would definitely get your hard drive tested to make sure it isn't failing.

What ransomware were you hit by? We need to know what extension was added to your files, and the ransom note. You may use the service in my signature to identify by uploading an encrypted file and ransom note. You may then report back here with the result. If ID Ransomware cannot identify, you may post the case SHA1 it provides for me to manually inspect the files submitted.

If you are looking for assistance with malware removal, you will need to follow the instructions in the Malware Removal or Am I Infected forums. This forum is for assisting with information on the ransomware, which we cannot be determined directly from a FRST log.

I don't see much sign of an infection or ransomware attack from that FRST log, but take that with a grain of salt, as I am not part of the Malware Response Team, so I have not been fully trained on interpreting FRST logs.

Edited by Demonslay335, 02 July 2016 - 11:41 AM.

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

cryptosearch-25.pngCryptoSearch - Find Files Encrypted by Ransomware [Support Topic]

If I have helped you and you wish to support my ransomware fighting, you may support me here.


#3 quietman7

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Posted 02 July 2016 - 03:52 PM

I edited your topic to remove your FRST log(s) as they are not permitted in this forum.

Please start a new topic and post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

After doing that, please reply back in this thread with a link to the new topic.
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#4 arcacar9

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Posted 03 July 2016 - 12:13 PM

Here is the link to the correct thread. Sorry about the post being in the wrong location.



#5 quietman7

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Posted 03 July 2016 - 02:06 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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