Hi All, Sorry if i have posted this to the wrong place, as this is my first post. A friend has tried to update from 7 to 10, they said it was working but i doubt this, they have certainly messed it up as i think it may have had a virus and things may have been deleted everywhere.
The machine will not start, it hangs at start with the logo PB and hit F2 to enter setupup, i think the bios maybe corrupted, the keyboard does not work, well certain letters do but not F2, so i used a usb one, hit F2 and it just says please wait (forever). I have taken drive out and can read it on another laptop, but it looks like some of the startup files are maybe missing. I have tried a fresh copy of bios and holding escape and function, it starts to access the usb stick, but then i get a click and it all goes dead. When first turning on screen comes up and fan runs, which i have cleared out a ton of dust etc, maybe it has overheated. Personally i think the bios chip has had it.
The machine is a PBell Easynote LJ65 with a 350gb drive and 4gb ram intel pro T4400.
I am no expert, she did take it back to Currys, who charged her £50 to have a look at it, they told her it needed parts and they were no longer available, and gave her the money back. If anyone has any ideas of getting into bios please let me know, or what files should be on HDD or any advise would be very helpful. I did try unsoldering the bios battery but it made no difference, its so frustrating as it seems something simple to solve, but would love to help if i can, it seems that a lot of other people are having the same problem, hope that someone can give me an answer, or maybe it will need a new mobo.
Many thanks for the help
Edited by hamluis, 02 July 2016 - 10:58 AM.
Moved from Startups to W10 Support - Hamluis.