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No Internet???


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17 replies to this topic

#1 TheNakedChef

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Posted 01 July 2016 - 01:58 AM

We recently got a new modem. (NetGear C6300 2.4GHz & 5GHz)

PC, Tablet, Smart Phones & Blu-Ray Player are all connected through Wi-fi and working fine on both channels. The Laptop (Toshiba Satellite L300) however; only detects the 2.4GHz channel, and says it is connected with Wi-fi but does not connect to the internet, except through Ethernet cable.

In the Network & Sharing Center, it says:

 

Unidentified network (Public network)

Access                  Local Only

Connection           Wireless Network Connection.

 

 

I have updated the Atheros AR5700EG Wireless Network Adapter, and uninstalled it and rebooted.

I have changed the Public Network to Private, but it doesn't stay that way.

 


Edited by TheNakedChef, 01 July 2016 - 01:59 AM.


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#2 michelmau5

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Posted 01 July 2016 - 02:11 AM

First of all, the Toshiba Satellite L300 does not support 5GHz so that is why it doesn't detect it.

 

The laptop not connecting to the internet could be anything so we need more information.

Can you typ in command promt ''ipconfig /all'' and post the output here please



#3 TheNakedChef

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Posted 01 July 2016 - 02:18 AM

MiniToolBox by Farbar  Version: 17-06-2016
Ran by gavin (administrator) on 01-07-2016 at 17:07:45
Running from "C:\Users\gavin\Downloads"
Microsoft® Windows Vista™ Home Premium  Service Pack 2 (X86)
Model: Satellite L300 Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
127.0.0.1       localhost
========================= IP Configuration: ================================
 
Atheros AR5007EG Wireless Network Adapter = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : home-pc
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : telstra.com.au
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
   Physical Address. . . . . . . . . : 00-24-D2-58-1A-8A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::9867:6524:c00f:4ba4%11(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.5(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, 1 July 2016 4:15:28 PM
   Lease Expires . . . . . . . . . . : Friday, 1 July 2016 5:31:09 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 184558802
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5E-31-EB-00-1E-33-B2-B9-E9
   DNS Servers . . . . . . . . . . . : 61.9.211.1
                                       61.9.211.33
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-1E-33-B2-B9-E9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::753b:eda2:a98f:ef7f%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, 1 July 2016 11:02:00 AM
   Lease Expires . . . . . . . . . . : Friday, 1 July 2016 6:01:06 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 234888755
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-5E-31-EB-00-1E-33-B2-B9-E9
   DNS Servers . . . . . . . . . . . : 61.9.211.1
                                       61.9.211.33
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter Local Area Connection* 7:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : telstra.com.au
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 02-00-54-55-4E-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dns-cust.woo.bigpond.net.au
Address:  61.9.211.1
 
Name:    google.com
Addresses:  2404:6800:4006:806::200e
 216.58.199.78
 
 
 
Pinging google.com [216.58.199.78] with 32 bytes of data:
 
Reply from 216.58.199.78: bytes=32 time=28ms TTL=52
 
Reply from 216.58.199.78: bytes=32 time=27ms TTL=52
 
 
 
Ping statistics for 216.58.199.78:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 27ms, Maximum = 28ms, Average = 27ms
 
Server:  dns-cust.woo.bigpond.net.au
Address:  61.9.211.1
 
Name:    yahoo.com
Addresses:  2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 2001:4998:58:c02::a9
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
 
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
 
Reply from 206.190.36.45: bytes=32 time=196ms TTL=44
 
Reply from 206.190.36.45: bytes=32 time=198ms TTL=44
 
 
 
Ping statistics for 206.190.36.45:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 196ms, Maximum = 198ms, Average = 197ms
 
 
 
Pinging 127.0.0.1 with 32 bytes of data:
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
 
 
Ping statistics for 127.0.0.1:
 
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
 
Approximate round trip times in milli-seconds:
 
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
===========================================================================
Interface List
 11 ...00 24 d2 58 1a 8a ...... Atheros AR5007EG Wireless Network Adapter
 10 ...00 1e 33 b2 b9 e9 ...... Realtek PCIe FE Family Controller
  1 ........................... Software Loopback Interface 1
 22 ...00 00 00 00 00 00 00 e0  Microsoft ISATAP Adapter #2
 12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.7     20
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.5     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.7    276
      192.168.0.0    255.255.255.0         On-link       192.168.0.5    281
      192.168.0.5  255.255.255.255         On-link       192.168.0.5    281
      192.168.0.7  255.255.255.255         On-link       192.168.0.7    276
    192.168.0.255  255.255.255.255         On-link       192.168.0.7    276
    192.168.0.255  255.255.255.255         On-link       192.168.0.5    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.7    276
        224.0.0.0        240.0.0.0         On-link       192.168.0.5    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.7    276
  255.255.255.255  255.255.255.255         On-link       192.168.0.5    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    276 fe80::/64                On-link
 11    281 fe80::/64                On-link
 10    276 fe80::753b:eda2:a98f:ef7f/128
                                    On-link
 11    281 fe80::9867:6524:c00f:4ba4/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\system32\NLAapi.dll [48640] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\system32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (07/01/2016 02:09:59 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 544
Start Time: 01d1d331ca344340
Termination Time: 640
 
Error: (06/29/2016 06:40:37 PM) (Source: RasClient) (User: )
Description: CoId={25E495E0-D03A-422A-935D-D559901F76C7}: The user home-pc\gavin dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.
 
Error: (06/29/2016 06:39:58 PM) (Source: RasClient) (User: )
Description: CoId={0B84973C-3AA4-4C95-BAE9-73176189A333}: The user home-pc\gavin dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.
 
Error: (06/29/2016 06:36:36 PM) (Source: RasClient) (User: )
Description: CoId={D6BC4059-1A9D-47C6-A23C-4D450FB3BF2B}: The user home-pc\gavin dialed a connection named Broadband Connection which has failed. The error code returned on failure is 0.
 
Error: (06/28/2016 07:57:48 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 704
Start Time: 01d1d1b1c3fe3e83
Termination Time: 15
 
Error: (06/28/2016 05:14:26 PM) (Source: RasClient) (User: )
Description: CoId={A8A6DF84-0917-49B1-B86E-F5F132347F86}: The user home-pc\gavin dialed a connection named Broadband Connection which has failed. The error code returned on failure is 815.
 
Error: (06/28/2016 05:07:13 PM) (Source: Application Hang) (User: )
Description: The program mbam.exe version 2.3.125.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 16e4
Start Time: 01d1d19a0baddf00
Termination Time: 4
 
Error: (06/28/2016 04:36:33 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1074
Start Time: 01d1d195cdcbd55c
Termination Time: 31
 
Error: (06/28/2016 04:35:50 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 1770
Start Time: 01d1d195a9d48edc
Termination Time: 31
 
Error: (06/28/2016 04:34:50 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: fa8
Start Time: 01d1d194e73e036c
Termination Time: 109
 
 
System errors:
=============
Error: (07/01/2016 01:40:43 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
Feature: %%834
 
Error Code: 0x80004005
 
Error description: Unspecified error 
 
Reason: %%838
 
Error: (07/01/2016 12:10:34 PM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
Feature: %%834
 
Error Code: 0x80004005
 
Error description: Unspecified error 
 
Reason: %%838
 
Error: (07/01/2016 11:10:35 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
Feature: %%834
 
Error Code: 0x80004005
 
Error description: Unspecified error 
 
Reason: %%838
 
Error: (07/01/2016 11:10:33 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.
 
Feature: %%834
 
Error Code: 0x80004005
 
Error description: Unspecified error 
 
Reason: %%838
 
Error: (06/30/2016 08:46:27 PM) (Source: W32Time) (User: )
Description: The time service has detected that the system time needs to be  changed by -61317 seconds. The time service will not change the system time by more than -54000 seconds. Verify that your time and time zone are correct, and that the time source time.windows.com,0x9 (ntp.m|0x9|0.0.0.0:123->23.99.222.162:123) is working properly.
 
Error: (06/30/2016 08:12:46 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 116.3.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/30/2016 08:12:46 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.1824.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/30/2016 08:12:46 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.1824.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/30/2016 08:12:46 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.1824.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/30/2016 07:31:07 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 116.3.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
 
Microsoft Office Sessions:
=========================
 
CodeIntegrity Errors:
===================================
  Date: 2016-07-01 11:20:20.956
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:20:20.254
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:20:19.786
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:20:19.365
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:20:18.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:20:18.366
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mbamchameleon.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:11:18.934
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:11:18.388
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:11:17.998
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2016-07-01 11:11:17.514
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\mwac.sys because the set of per-page image hashes could not be found on the system.
 
 
=========================== Installed Programs ============================
 
2007 Microsoft Office system (HKLM\...\PROHYBRIDR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\{65DA2EC9-0642-47E9-AAE2-B5267AA14D75}) (Version: 1.0 - Microsoft Corporation) Hidden
Activation Assistant for the 2007 Microsoft Office suites (HKLM\...\Activation Assistant for the 2007 Microsoft Office suites) (Version:  - Microsoft Corporation)
Adobe Flash Player 21 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 21.0.0.242 - Adobe Systems Incorporated)
Adobe Reader 8.1.2 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}) (Version: 8.1.2 - Adobe Systems Incorporated)
Amazon Assistant (HKLM\...\Amazon Assistant) (Version: 2.3.3 - Amazon)
ANT Drivers Installer x86 (HKLM\...\{930CC583-C24C-4ECA-8CED-02A7D1B40920}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Atheros Driver Installation Program (HKLM\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
Atheros Wi-Fi Protected Setup Library (HKLM\...\{B0BCDCBD-863D-4CAB-BF68-8D1F6B1BDC13}) (Version:  - Atheros)
Camera Assistant Software for Toshiba (HKLM\...\{37C866E4-AA67-4725-9E95-A39968DD7960}) (Version: 1.7.231.1126L - Chicony Electronics Co.,Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.14 - Piriform)
CD/DVD Drive Acoustic Silencer (HKLM\...\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}) (Version: 2.02.03 - TOSHIBA)
Cisco EAP-FAST Module (HKLM\...\{415B2719-AD3A-4944-B404-C472DB6085B3}) (Version: 2.1.6 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM\...\{83770D14-21B9-44B3-8689-F7B523F94560}) (Version: 1.0.12 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM\...\{669C7BD8-DAA2-49B6-966C-F1E2AAE6B17E}) (Version: 1.0.13 - Cisco Systems, Inc.)
DVD MovieFactory for TOSHIBA (HKLM\...\{F214EAA4-A069-4BAF-9DA4-4DB8BEEDE485}) (Version: 5.51 - Ulead Systems, Inc.)
Elevated Installer (HKLM\...\{42B70DEB-600A-4A1C-86A3-2F2877276720}) (Version: 4.1.19.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM\...\{165D8FEC-4FAE-4527-96E7-359A39FF90C4}) (Version: 4.1.19.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM\...\{2639b4f0-83b4-4f3d-942f-e4ba22a40b9b}) (Version: 4.1.19.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM\...\{CAE86049-E7B8-4B2D-8ADF-3BB3F4F1628A}) (Version: 4.1.19.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 49.0.2623.112 - Google Inc.)
Google Earth (HKLM\...\{1E04F83B-2AB9-4301-9EF7-E86307F79C72}) (Version: 4.2.205.5730 - Google)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Java 8 Update 77 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218077F0}) (Version: 8.0.770.3 - Oracle Corporation)
Java Auto Updater (HKLM\...\{4A03706F-666A-4037-7777-5F2748764D10}) (Version: 2.8.77.3 - Oracle Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Small Business Connectivity Components (HKLM\...\{A939D341-5A04-4E0A-BB55-3E65B386432D}) (Version: 2.0.7024.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)
MSXML 4.0 SP2 (KB941833) (HKLM\...\{C523D256-313D-4866-B36A-F3DE528246EF}) (Version: 4.20.9849.0 - Microsoft Corporation)
Race Driver 3 (HKLM\...\{A137D52E-FA96-4815-85F5-E7B8F66837DB}) (Version: 1.00.0000 - Codemasters)
Realtek 8169 8168 8101E 8102E Ethernet Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0000 - Realtek)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5599 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM\...\{DC24971E-1946-445D-8A82-CE685433FA7D}) (Version:  - Realtek Semiconductor Corp.)
Search New Window (HKLM\...\Search New Window) (Version: 2.0.6006.43017 - Search New Window)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1170 - SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.1.8.0 - Synaptics)
TOSHIBA Assist (HKLM\...\{12B3A009-A080-4619-9A2A-C6DB151D8D67}) (Version: 2.01.08 - TOSHIBA)
TOSHIBA ConfigFree (HKLM\...\{0D5D0BEE-FBA9-4928-A50D-6CDFAB827755}) (Version: 7.2.20 - TOSHIBA Corporation)
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.0.1.3 - TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 1.31.14 - TOSHIBA Corporation)
TOSHIBA Extended Tiles for Windows Mobility Center (HKLM\...\InstallShield_{617C36FD-0CBE-4600-84B2-441CEB12FADF}) (Version: 1.01.00 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM\...\InstallShield_{C730E42C-935A-45BB-A0C5-37E5234D111B}) (Version: 2.0.17.32 - TOSHIBA)
TOSHIBA Hardware Setup (HKLM\...\{2883F6F5-0509-43F3-868C-D50330DD9DD3}) (Version: 2.00.08 - )
TOSHIBA Recovery Disc Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.0.0.2 - TOSHIBA Corporation)
TOSHIBA Software Modem (HKLM\...\TOSHIBA Software Modem) (Version: 2.1.77 (SM2177ALD04) - Agere Systems)
TOSHIBA Speech System Applications (HKLM\...\{EE033C1F-443E-41EC-A0E2-559B539A4E4D}) (Version:  - )
TOSHIBA Speech System SR Engine(U.S.) Version1.0 (HKLM\...\{008D69EB-70FF-46AB-9C75-924620DF191A}) (Version:  - )
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 (HKLM\...\{3FBF6F99-8EC6-41B4-8527-0A32241B5496}) (Version:  - )
TOSHIBA Supervisor Password (HKLM\...\{4B1E87C3-00DE-4898-8E39-E390AAEF2391}) (Version: 2.00.04 - )
TOSHIBA Value Added Package (HKLM\...\InstallShield_{FEDD27A0-B306-45EF-BF58-B527406B42C8}) (Version: 1.1.24 - TOSHIBA Corporation)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0031-0000-0000-0000000FF1CE}_PROHYBRIDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version:  - )
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 52%
Total physical RAM: 1915.25 MB
Available physical RAM: 916.11 MB
Total Virtual: 4073.82 MB
Available Virtual: 2290.08 MB
 
========================= Partitions: =====================================
 
1 Drive c: (S3A6609D009) (Fixed) (Total:137.83 GB) (Free:59.21 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HOME-PC
 
Administrator            gavin                    Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
09-04-2016 06:22:45 Windows Update
13-04-2016 03:36:33 Windows Update
17-04-2016 07:20:21 Windows Update
22-04-2016 03:49:57 Windows Update
26-04-2016 01:39:34 Windows Update
30-04-2016 03:55:57 Windows Update
04-05-2016 00:59:24 Windows Update
07-05-2016 03:00:20 Windows Update
07-05-2016 03:39:49 Garmin Express
10-05-2016 03:39:37 Windows Update
18-05-2016 05:13:30 Windows Update
22-05-2016 20:32:17 Windows Update
27-05-2016 00:26:59 Windows Update
29-05-2016 03:23:57 Scheduled Checkpoint
30-05-2016 23:54:21 Windows Update
04-06-2016 02:56:05 Windows Update
07-06-2016 04:42:48 Windows Update
11-06-2016 02:49:00 Windows Update
15-06-2016 03:17:41 Windows Update
17-06-2016 00:39:57 Windows Update
 
**** End of log ****


#4 TheNakedChef

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Posted 01 July 2016 - 02:19 AM

This? Or something else? Just saw the pinned thread and did it.



#5 michelmau5

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Posted 01 July 2016 - 02:41 AM

This? Or something else? Just saw the pinned thread and did it.

 

Yes that was a good report.

All settings look good to me.

I looked a bit around google and it looks like very much Vista laptops have the same problem.

 

Try in command prompt:  ipconfig /release and then ipconfig /renew

 

If that doesn't work try: netsh int ip reset and then netsh winsock reset 

 

After that reboot your laptop and see if it solved the problem or not


Edited by michelmau5, 01 July 2016 - 02:41 AM.


#6 SleepyDude

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Posted 01 July 2016 - 03:27 AM

Hi,

 

Just a little check make sure the computer have the correct date and time.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
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#7 TheNakedChef

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Posted 01 July 2016 - 04:05 AM

How do I type in command prompt?



#8 michelmau5

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Posted 01 July 2016 - 05:06 AM

How do I type in command prompt?

 

Press start and typ cmd and choose cmd.exe

or

press start and than run > in run typ cmd.exe and press enter



#9 TheNakedChef

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Posted 01 July 2016 - 06:18 AM

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation.  All rights reserved.
 
C:\Users\gavin>ipconfig/release
The requested operation requires elevation.
 
C:\Users\gavin>ipconfig/renew
 
Windows IP Configuration
 
An error occurred while renewing interface Wireless Network Connection : unable
to contact your DHCP server. Request has timed out.
An error occurred while releasing interface Loopback Pseudo-Interface 1 : The sy
stem cannot find the file specified.
 
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Link-local IPv6 Address . . . . . : fe80::9867:6524:c00f:4ba4%11
   IPv4 Address. . . . . . . . . . . : 192.168.0.5
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Link-local IPv6 Address . . . . . : fe80::753b:eda2:a98f:ef7f%10
   IPv4 Address. . . . . . . . . . . : 192.168.0.7
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
 
Tunnel adapter Local Area Connection* 7:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : telstra.com.au
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\Users\gavin>


#10 TheNakedChef

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Posted 01 July 2016 - 06:21 AM

 
C:\Users\gavin>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.
 
 
C:\Users\gavin>netsh winsock reset
The requested operation requires elevation.
 
 
C:\Users\gavin>


#11 michelmau5

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Posted 01 July 2016 - 06:57 AM

 

 
C:\Users\gavin>netsh int ip reset
Reseting Echo Request, failed.
The requested operation requires elevation.
Reseting Global, failed.
The requested operation requires elevation.
Reseting Interface, failed.
The requested operation requires elevation.
There's no user specified settings to be reset.
 
 
C:\Users\gavin>netsh winsock reset
The requested operation requires elevation.
 
 
C:\Users\gavin>

 

 

You need admin rights to do this

 

Right click cmd.exe and click 'run as administrator' and try again



#12 TheNakedChef

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Posted 01 July 2016 - 07:31 AM

Microsoft Windows [Version 6.0.6002]
Copyright © 2006 Microsoft Corporation.  All rights reserved.
 
C:\Windows\system32>ipconfig/release
 
Windows IP Configuration
 
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::9867:6524:c00f:4ba4%13
   Default Gateway . . . . . . . . . :
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . :
   Link-local IPv6 Address . . . . . : fe80::753b:eda2:a98f:ef7f%10
   Default Gateway . . . . . . . . . :
 
Tunnel adapter Local Area Connection* 7:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\Windows\system32>ipconfig/renew
 
Windows IP Configuration
 
 
Wireless LAN adapter Wireless Network Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Link-local IPv6 Address . . . . . : fe80::9867:6524:c00f:4ba4%13
   IPv4 Address. . . . . . . . . . . : 192.168.0.5
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : telstra.com.au
   Link-local IPv6 Address . . . . . : fe80::753b:eda2:a98f:ef7f%10
   IPv4 Address. . . . . . . . . . . : 192.168.0.7
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.0.1
 
Tunnel adapter Local Area Connection* 7:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
Tunnel adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
 
C:\Windows\system32>


#13 michelmau5

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Posted 01 July 2016 - 07:33 AM

Did it work?

If not try in command promt netsh int ip reset and then netsh winsock reset 

 

After that reboot your laptop and see if it solved the problem or not



#14 TheNakedChef

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Posted 01 July 2016 - 07:46 AM

 
 
C:\Windows\system32>netsh int ip reset
Reseting Echo Request, OK!
Reseting Global, OK!
Reseting Interface, OK!
A reboot is required to complete this action.
 
 
C:\Windows\system32>netsh winsock reset
 
Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.
 
 
C:\Windows\system32>
 
 
 
 
I rebooted, but it didn't solve the problem.  :(

Edited by TheNakedChef, 01 July 2016 - 07:47 AM.


#15 SleepyDude

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Posted 01 July 2016 - 08:04 AM

I have updated the Atheros AR5700EG Wireless Network Adapter, and uninstalled it and rebooted.

 

From where did you downloaded the driver?

 

Run Minitoolbox like you did on post #3 but make sure you have the Ethernet cable disconnected. Post the new log please.


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