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irql_not_less_or_equal - YouTube full video crashes Win10


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#1 mjchung

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Posted 30 June 2016 - 03:41 AM

Hi everyone,

 

I installed a bunch of stuff recently (bluetooth utilities, basic programs, new hardware--like I said, a bunch), and ever since then, I've been getting BSODs when connecting an external display via HDMI, and then opening up a youtube video full screen in Chrome. Only under these specific conditions.  And when other videos are played fullscreen, the screen turns black, but will still play audio and the system is not frozen--the video just does not display. 

 

I have attached the necessary zip files.  Please let me know if I can provide any more information.  Thank you! 

Attached Files


Edited by mjchung, 30 June 2016 - 03:41 AM.


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#2 usasma

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Posted 02 July 2016 - 08:55 AM

Your UEFI/BIOS (version N56VZ.217) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

E: drive only has about 5% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's - but the actual amount depends on the files being used by the system.

What do you have connected to the USB ports on this system?

Please update your video drivers (both the Intel and nVidia) to the latest, W10 compatible versions availaable from the system manufacturer's support website.

 

There is a driver named ImageSAFERDrv64.sys and it dates from 2009

I suspect it's from this company:  http://www.markany.com/wp/en.php/

It's likely to be some sort of protection software for images

Please uninstall the software that it belongs to.

 

If this doesn't fix the problem, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Jun 30 01:49:36.980 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063016-24265-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:30:53.780
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for USBSTOR.SYS
Probably caused by :USBSTOR.SYS
BugCheck 9F, {3, ffffe001327b6b10, ffffd00164b7b990, ffffe00139ab78b0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001327b6b10, Physical Device Object of the stack
Arg3: ffffd00164b7b990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00139ab78b0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_USBSTOR.SYS
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.217
  BIOS Release Date             05/22/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 30 01:18:16.560 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063016-14187-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:34:30.357
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff80056d5ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff80056d5ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.217
  BIOS Release Date             05/22/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 30 00:43:22.197 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\063016-7609-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:21:52.997
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff801c113ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff801c113ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.217
  BIOS Release Date             05/22/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 28 15:21:52.215 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062916-7093-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 1:13:04.984
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff8002123ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8002123ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.215
  BIOS Release Date             11/02/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 27 06:38:28.583 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062716-4953-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:10:14.354
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff8017527ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8017527ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.215
  BIOS Release Date             11/02/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 27 06:26:38.531 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062716-4265-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:01:55.301
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff8017908ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8017908ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.215
  BIOS Release Date             11/02/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 27 05:43:36.754 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062716-5921-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:1 days 21:18:26.525
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff800603bab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800603bab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.215
  BIOS Release Date             11/02/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 25 08:23:35.512 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062516-9328-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:11:36.282
Probably caused by :dxgmms1.sys ( dxgmms1+ab23 )
BugCheck D1, {304, 2, 1, fffff801afc3ab23}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000304, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff801afc3ab23, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_dxgmms1!Unknown_Function
CPUID:        "Intel® Core™ i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: 2395
  BIOS Version                  N56VZ.215
  BIOS Release Date             11/02/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  N56VZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jun 30 01:49:36.980 2016 (UTC - 4:00)**************************
ImageSAFERDrv64.sys          Mon Jan 12 21:08:53 2009 (496BF7B5)
HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
sthid.sys                    Tue Feb 19 00:34:44 2013 (51230EF4)
L1C63x64.sys                 Sun Mar 31 23:15:17 2013 (5158FBC5)
ScpVBus.sys                  Sun May  5 17:31:26 2013 (5186CFAE)
NETwew01.sys                 Tue Jan  6 11:19:19 2015 (54AC0B07)
AsHIDSwitch64.sys            Mon May 11 04:21:36 2015 (55506690)
AsusTP.sys                   Wed Jun 17 04:27:57 2015 (55812F8D)
ibtfltcoex.sys               Thu Jun 18 17:14:26 2015 (558334B2)
iwdbus.sys                   Wed Jul  8 18:17:13 2015 (559DA169)
RTKVHD64.sys                 Tue Jul 28 08:38:18 2015 (55B777BA)
igdkmd64.sys                 Mon Aug 17 11:34:01 2015 (55D1FEE9)
SCDEmu.SYS                   Mon Oct  5 08:39:54 2015 (56126F9A)
intelppm.sys                 Thu Oct 29 22:09:51 2015 (5632D16F)
exfat.SYS                    Thu Oct 29 22:36:17 2015 (5632D7A1)
xusb22.sys                   Thu Oct 29 22:41:10 2015 (5632D8C6)
dc3d.sys                     Fri Nov  6 14:14:22 2015 (563CFC0E)
WirelessKeyboardFilter.sys   Wed Mar 16 03:48:01 2016 (56E90FB1)
uvhid.sys                    Tue Mar 22 05:43:07 2016 (56F113AB)
nvhda64v.sys                 Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                 Tue Apr 12 04:46:52 2016 (570CB5FC)
nvpciflt.sys                 Thu Jun  2 22:59:07 2016 (5750F27B)
nvlddmkm.sys                 Thu Jun  2 23:11:28 2016 (5750F560)
NvStreamKms.sys              Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 30 01:18:16.560 2016 (UTC - 4:00)**************************
libusbK.sys                  Tue Jul  3 22:59:39 2012 (4FF3B19B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 27 06:38:28.583 2016 (UTC - 4:00)**************************
NvStreamKms.sys              Sun May  1 17:00:16 2016 (57266E60)


ImageSAFERDrv64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=sthid.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=dc3d.sys
WirelessKeyboardFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=uvhid.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
libusbK.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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