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CD/ DVD Player isn't reading anything


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7 replies to this topic

#1 goaliedan

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Posted 29 June 2016 - 07:54 PM

After trying to burn music onto a dvd disk, the player stopped reading everything.

 

1.  I disabled and enabled.

2.  I uninstalled and reinstalled.

3.  MS Support gave me some diagnostics to run with no result, except ...

 

4.  When trying to run the related Mr. Fix-it tools, a window pops up

     It states, "Scripted Diagnostics Scripted Host has stopped working"

5.  I click on Debug, which yields an error code 0x800706BE

 

6.  I don't know if it's related, but when using the Resource Monitor, a pop-up

     window states, "systemsetting.exe is suspended".

 

Prior to trying to burn a cd onto a dvd, I was able to copy a cd into my

music library and a cd I burned onto a disk worked fine.

 

The DVD player is: TSST corp CDDVDW SU-208GB.

The OS is Windows 8.1

The laptop is an MSI GT72 2QD Dominator

I stay on top of updates, etc.

 

Thank you in advance.



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#2 FreeBooter

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Posted 30 June 2016 - 01:40 PM

Open Device Manager from Control Panel and expand DVD/CD-ROM drives right click your DVD optical drive and select Uninstall after uninstalling the driver for your DVD optical drive click Action  from menu bar and select Scan for hardware changes this should reinstall the driver if it wont restart your computer to make Windows install driver for your DVD optical drive and check to see issue resolved.


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#3 goaliedan

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Posted 30 June 2016 - 03:29 PM

Been there, done that.

 

This happened before, probably by the same cause: I tried to burn music to a dvd instead of a cd.

I'll try it using your method: scan for hardware changes before restarting the computer.

 

Thank you.



#4 FreeBooter

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Posted 30 June 2016 - 05:09 PM

Change the drive letter assign to DVD optical drive.

Follow the instructions at Microsoft website even do these instructions for another different issue it applies to you as well use the Microsoft Fix it tool to troubleshoot hardware issues.

 

 

Your CD or DVD drive is not recognized by Windows or other programs

https://support.microsoft.com/en-us/kb/314060


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#5 goaliedan

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Posted 04 July 2016 - 04:06 PM

I did as you suggested with no results.

 

1.  Changed Drive Letter

2.  Restarted Computer

3.  Scanned for Hardware Changes in Device Manager

4.  Reran the CDDVDWin8.meta Diagnostic Tool

5.  Warning message as before, "Scripted Diagnostics Scripted Host has stopped working".

 

It would seem that if the Scripted Diagnostic issue is resolved, further diagnostics can be performed ..... or I can

take my computer in to be serviced. I understand why people use an External CD/DVD Player, I can still work

and whatever else in the meantime.

 

Since you're Turkish, I have 2 albums by Erkin Koray; he's very cool and over 50 years old ..... ;-).

 

Thank you for your suggestions.

 

salaam



#6 FreeBooter

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Posted 04 July 2016 - 04:18 PM

I don't listen much turkish music i grow up in London i listen english music much more.

How to Maintain Your DVD Player

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#7 Flame-B

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Posted 04 July 2016 - 11:34 PM

Yeah! man I faced same situation as you. Can any one tell me why? Whats the reason for that?



#8 dc3

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Posted 05 July 2016 - 07:50 AM

Since the drive is recognized in the Device Manager and replacing the driver doesn't resolve the issue you may have a dirty lens.

 

You clean the lens by using a cleaning disc or remove the drive, remove the bottom plate and blow off the lens with the tray open.  A cleaning disc cost about $5.00.  You can find these at stores like Kmart, Target, Walmart, etc.  This is the easiest way to clean the lens.

 

If cleaning the lens doesn't resolve the problem you may need to replace the drive.  


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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