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Connected to internet but cannot browse the web


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13 replies to this topic

#1 JoeKnoke

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Posted 29 June 2016 - 06:31 PM

Hello! Recently, I tried to try and perform a system restore, but the restore has failed. But when I logged back in to see if everything was alright, everything seemed fine to me as I went to bed after that because I was tired. But the next day when I try to use my browser, it keeps saying There is no Internet connection. Your computer is offline. But I am wired to my modem, and every other device on my network still has access to the internet. The only was I can use my browser/internet on that computer is to go into safe mode. I already tired to reset Winsock with those netsh command (forgot the exact syntax) but no dice. If anyone knows how to resolve this issue, that would be amazing. Thanks!



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#2 davehc

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Posted 30 June 2016 - 12:11 AM

For a start from the bottom. Right click the internet icon (in the far right of the taskbar - notification icons) and select the troubleshooter. It could be enough to solve your problem.



#3 JoeKnoke

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Posted 30 June 2016 - 02:08 AM

For a start from the bottom. Right click the internet icon (in the far right of the taskbar - notification icons) and select the troubleshooter. It could be enough to solve your problem.

 

I tried doing that with no luck. The troubleshooter says there are no errors which is weird.



#4 DefaultGateway

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Posted 30 June 2016 - 04:21 AM

You tried to do a System Restore. Were you having problems with your PC??

 

Press the "Windows Button" and "R" simultaneously.

A new small window will open.

Type cmd and click OK.

 

A new window with a black background will open.

Type cd Desktop

Press ENTER.

Then type ipconfig /all > ipconfig.txt

Press ENTER.

 

Go to your Desktop and open the File "ipconfig.txt".

Copy and paste the content of that File here.

 

1. You may wish to omit the "Host Name" part, because of your privacy!! (in case your hostname includes real names of you or someone else)

2. If you do already have a file called "ipconfig.txt" on the Desktop, then you may wish to move that file somewhere else, otherwise it is being replaced.



#5 JoeKnoke

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Posted 30 June 2016 - 11:43 AM

You tried to do a System Restore. Were you having problems with your PC??

 

Press the "Windows Button" and "R" simultaneously.

A new small window will open.

Type cmd and click OK.

 

A new window with a black background will open.

Type cd Desktop

Press ENTER.

Then type ipconfig /all > ipconfig.txt

Press ENTER.

 

Go to your Desktop and open the File "ipconfig.txt".

Copy and paste the content of that File here.

 

1. You may wish to omit the "Host Name" part, because of your privacy!! (in case your hostname includes real names of you or someone else)

2. If you do already have a file called "ipconfig.txt" on the Desktop, then you may wish to move that file somewhere else, otherwise it is being replaced.

 

I tried to system restore to see if I could recover this corrupt file, but after the restore was complete and I logged in, it said it failed to system restore and nothing was changed. After that I managed to get my file back anyways, so I didn't think to much of it and went to bed. When I woke up, I wasn't able to do anything internet related. Also, here is the filed you asked for.

Attached Files



#6 DefaultGateway

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Posted 30 June 2016 - 12:53 PM

Press the "Windows Button" and "R" simultaneously.

A new small window will open.

Type cmd

 

A new window with a black background will open.

Type ping 127.0.0.1 and press ENTER.

(wait untill the ping has completed!)

 

After that, type ping 8.8.8.8 and press ENTER.

What are the Results? Were the "Pings" successful?



#7 DefaultGateway

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Posted 30 June 2016 - 12:56 PM

If you can't ping 8.8.8.8, then ping 192.168.1.2



#8 FreeBooter

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Posted 30 June 2016 - 12:57 PM

Uninstall and install latest version of the network card driver.


2GvnEq2.gif


#9 JoeKnoke

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Posted 30 June 2016 - 01:13 PM

If you can't ping 8.8.8.8, then ping 192.168.1.2

 

I followed what you said and everything was successful. Sent 4 packets and received 4, and lost 0%.

 

Uninstall and install latest version of the network card driver.

 

I actually tried doing that before I started this tread with no success sadly.



#10 FreeBooter

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Posted 30 June 2016 - 01:17 PM

Have you uninstall the network card driver from Device Manager before reinstalling the network card driver also try previous version of the network card driver maybe latest version is buggy. Reset TCP/IP protocol suite settings to its default settings with batch script i have attached to my post run the batch script as a administrator.

 

 

 

Attached File  ResetNetworkCompenents.bat   62.26KB   232 downloads

Edited by FreeBooter, 30 June 2016 - 01:18 PM.

2GvnEq2.gif


#11 DefaultGateway

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Posted 01 July 2016 - 05:49 AM

Maybe your HOSTS File or Proxy Settings are modified??

Your HOSTS File should see like this: (unless you modified it yourself, for example, if you use MVPS HOSTS File)

Your HOSTS File is located in C:\Windows\System32\Drivers\etc

# Copyright (c) 1993-2009 Microsoft Corp.

#

# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

#

# This file contains the mappings of IP addresses to host names. Each

# entry should be kept on an individual line. The IP address should

# be placed in the first column followed by the corresponding host name.

# The IP address and the host name should be separated by at least one

# space.

#

# Additionally, comments (such as these) may be inserted on individual

# lines or following the machine name denoted by a '#' symbol.

#

# For example:

#

#      102.54.94.97     rhino.acme.com          # source server

#       38.25.63.10     x.acme.com              # x client host



# localhost name resolution is handled within DNS itself.

#    127.0.0.1       localhost

#    ::1             localhost

About your Proxy Settings: (I assume you don't use a Proxy Server)

 

Press the "Windows Button" and "R" simultaneously.

A new small window will open.

Type inetcpl.cpl and click OK

Click on Connections

Click on LAN Settings

Make sure that Proxy Server is NOT Enabled.



#12 DefaultGateway

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Posted 01 July 2016 - 10:46 AM

Just want to add that before you decide to set some settings to Default Settings, maybe you want to make a back-up of the current setting, in case you want to revert back. (if setting to Default settings hasn't solved your Internet Connection problems)

 

Example:

In case you do have some Proxy Settings Enabled, before setting your Proxy Settings to Default (= no proxy server), it can be wise to write down your current Proxy Settings on paper.



#13 JoeKnoke

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Posted 01 July 2016 - 09:32 PM

Solved! It seems like Bit Defender was the culprit here. After disabling it I was able to go online. But after reinstalling it I was able to go online with everything enabled once again. Thank you for the help guys!



#14 axe0

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Posted 04 July 2016 - 06:59 AM

In the case Bitdefender causes the same problem again, go to the firewall settings in the modules and disable Stealth Mode for the network adapter. This is what caused the same problem for me some time ago.


Kind regards,
Axe0




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