Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help, random blue screens and computer shutting off


  • Please log in to reply
1 reply to this topic

#1 phanact

phanact

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 29 June 2016 - 04:07 PM

I can't figure out what's wrong with my PC. I've spent days trying to fix it.

 

Computer specs

2x8 GB DDR3 Corsair Vengenace ram

1tb seagate hard drive (6gb/s)

AMD 8120 processor

GTX970 graphics card

ASUS M5A97 mobo

 

I've removed the ram sticks one at a time and both of them aren't causing the issue, the issues still occur

 

I've gotten random blue screen codes, (Memory management was one, I can't remember the rest and my error codes weren't posting to a dump.)

 

I downloaded Hirens boot cd to try to run some diagnoses and I can't isolate the hardware issue. It can't be software as I've already wiped my hard drive and put a new version of windows on it. I'm hoping to solve these issues before I go up to my parents house on Friday (because I can buy the new parts at microcenter near their house) 

 

 

I did a minitoolbox or whatever, and these are the results I obtained. 

 

Any and all advice would be great! I've tried almost everything I can possibly think of. Thanks guys!

 

 

 

 

 

 

>> MiniToolBox by Farbar  Version: 17-06-2016

Ran by Phanact (administrator) on 29-06-2016 at 17:00:02
Running from "C:\Users\Phanact\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: To be filled by O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/29/2016 04:52:57 PM) (Source: Application Error) (User: )
Description: Faulting application name: prime95.exe, version: 25.11.1.0, time stamp: 0x4a5af8a9
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000028
Fault offset: 0x00090821
Faulting process id: 0x1260
Faulting application start time: 0xprime95.exe0
Faulting application path: prime95.exe1
Faulting module path: prime95.exe2
Report Id: prime95.exe3
 
Error: (06/29/2016 04:52:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: prime95.exe, version: 25.11.1.0, time stamp: 0x4a5af8a9
Faulting module name: prime95.exe, version: 25.11.1.0, time stamp: 0x4a5af8a9
Exception code: 0xc0000005
Fault offset: 0x000997e5
Faulting process id: 0x1260
Faulting application start time: 0xprime95.exe0
Faulting application path: prime95.exe1
Faulting module path: prime95.exe2
Report Id: prime95.exe3
 
Error: (06/29/2016 02:40:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/29/2016 12:28:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/29/2016 10:36:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 11:05:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 10:51:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: Battle.net Helper.exe, version: 0.0.0.0, time stamp: 0x5764572c
Faulting module name: libcef.dll, version: 3.2171.94.0, time stamp: 0x56e1fcd1
Exception code: 0xc0000005
Fault offset: 0x00abef51
Faulting process id: 0x17e4
Faulting application start time: 0xBattle.net Helper.exe0
Faulting application path: Battle.net Helper.exe1
Faulting module path: Battle.net Helper.exe2
Report Id: Battle.net Helper.exe3
 
Error: (06/28/2016 10:08:57 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 09:55:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 09:37:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (06/29/2016 04:46:46 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.
 
Error: (06/29/2016 12:27:14 PM) (Source: BugCheck) (User: )
Description: 0x00000024 (0x00000000001904fb, 0xfffff8800d66f3f8, 0xfffff8800d66ec50, 0xfffff80002c4bef4)C:\Windows\Minidump\062916-19593-01.dmp062916-19593-01
 
Error: (06/29/2016 12:27:12 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:25:03 PM on ‎6/‎29/‎2016 was unexpected.
 
Error: (06/29/2016 11:16:11 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (06/29/2016 11:16:10 AM) (Source: BugCheck) (User: )
Description: 0x0000004e (0x0000000000000099, 0x000000000035b7cf, 0x0000000000000002, 0x0000000000183dfa)C:\Windows\MEMORY.DMP
 
Error: (06/29/2016 11:16:10 AM) (Source: BugCheck) (User: )
Description: 
 
Error: (06/29/2016 11:16:08 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:14:46 AM on ‎6/‎29/‎2016 was unexpected.
 
Error: (06/29/2016 10:34:55 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.
 
Module Path: C:\Windows\system32\Rtlihvs.dll
Error Code: 126
 
Error: (06/29/2016 10:34:57 AM) (Source: BugCheck) (User: )
Description: 0x0000003b (0x00000000c0000005, 0xfffff880015c9ce4, 0xfffff88009cecdf0, 0x0000000000000000)C:\Windows\MEMORY.DMP
 
Error: (06/29/2016 10:34:56 AM) (Source: BugCheck) (User: )
Description: 
 
 
Microsoft Office Sessions:
=========================
Error: (06/29/2016 04:52:57 PM) (Source: Application Error)(User: )
Description: prime95.exe25.11.1.04a5af8a9ntdll.dll6.1.7601.175144ce7ba58c000002800090821126001d1d24826cd281aC:\Users\Phanact\AppData\Local\Temp\HBCD\prime95.exeC:\Windows\SysWOW64\ntdll.dll748bc3e0-3e3b-11e6-b74e-50465d5b63ab
 
Error: (06/29/2016 04:52:38 PM) (Source: Application Error)(User: )
Description: prime95.exe25.11.1.04a5af8a9prime95.exe25.11.1.04a5af8a9c0000005000997e5126001d1d24826cd281aC:\Users\Phanact\AppData\Local\Temp\HBCD\prime95.exeC:\Users\Phanact\AppData\Local\Temp\HBCD\prime95.exe697a80f4-3e3b-11e6-b74e-50465d5b63ab
 
Error: (06/29/2016 02:40:02 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/29/2016 12:28:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/29/2016 10:36:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 11:05:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 10:51:55 PM) (Source: Application Error)(User: )
Description: Battle.net Helper.exe0.0.0.05764572clibcef.dll3.2171.94.056e1fcd1c000000500abef5117e401d1d1ac58f28e5fC:\Program Files (x86)\Battle.net\Battle.net.7575\Battle.net Helper.exeC:\Program Files (x86)\Battle.net\Battle.net.7575\libcef.dll7002218d-3da4-11e6-98ec-50465d5b63ab
 
Error: (06/28/2016 10:08:57 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 09:55:56 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (06/28/2016 09:37:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2016-06-29 16:52:38.319
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Phanact\AppData\Local\Temp\io02.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2016-06-29 16:52:38.246
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Users\Phanact\AppData\Local\Temp\io02.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
Age of Empires II: HD Edition (HKLM\...\Steam App 221380) (Version:  - Skybox Labs)
Assassin's Creed® III (HKLM\...\Steam App 208480) (Version:  - Ubisoft Montreal)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Borderlands: The Pre-Sequel (HKLM\...\Steam App 261640) (Version:  - 2K Australia)
Core Temp 1.0 RC9 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 1.0 - Alcpu)
Europa Universalis IV (HKLM\...\Steam App 236850) (Version:  - Paradox Development Studio)
Fallout 4 (HKLM\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 364.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 364.44 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 368.39 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 368.39 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.11.3.5 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.11.3.5 - NVIDIA Corporation)
NVIDIA Graphics Driver 368.39 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 368.39 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.14 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.14 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.16.0318 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.16.0318 - NVIDIA Corporation)
Overwatch (HKLM-x32\...\Overwatch) (Version:  - Blizzard Entertainment)
Portal (HKLM\...\Steam App 400) (Version:  - Valve)
Portal 2 (HKLM\...\Steam App 620) (Version:  - Valve)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7843 - Realtek Semiconductor Corp.)
Saints Row IV (HKLM\...\Steam App 206420) (Version:  - Deep Silver Volition)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 7.1.0280 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.11.3.5 - NVIDIA Corporation) Hidden
Skype™ 7.24 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.24.104 - Skype Technologies S.A.)
SmartPCFixer 5.2 (HKLM-x32\...\{2C5927BD-3F65-4207-8FB5-8EDF638A3511}_is1) (Version: 5.2 - LionSea Software co., ltd)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1220 - SUPERAntiSpyware.com)
VirtualCloneDrive (HKLM-x32\...\VirtualCloneDrive) (Version: 5.5.0.0 - Elaborate Bytes)
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1) (Version: 1.0.11.1 - LunarG, Inc.) Hidden
Vulkan Run Time Libraries 1.0.11.1 (HKLM\...\VulkanRT1.0.11.1-2) (Version: 1.0.11.1 - LunarG, Inc.)
Windows Driver Package - Realtek (RTL8167) Net  (01/07/2016 7.098.0107.2016) (HKLM\...\7BAD773D4421D12FA922FF553121CFFD1042113B) (Version: 01/07/2016 7.098.0107.2016 - Realtek)
Windows Driver Package - Realtek Semiconductor Corp. (RTWlanE) Net  (02/20/2014 2012.9.0212.2014) (HKLM\...\CB110EA2E44554ACFE26289863F9A5A894F86A85) (Version: 02/20/2014 2012.9.0212.2014 - Realtek Semiconductor Corp.)
 
========================= Devices: ================================
 
Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&312AFB2E&0&0028
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
Name: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Description: Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTWlanE
Device ID: PCI\VEN_10EC&DEV_8178&SUBSYS_817810EC&REV_01\4&1741AB47&0&0048
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
Name: Universal Serial Bus (USB) Controller
Description: Universal Serial Bus (USB) Controller
Class Guid: 
Manufacturer: 
Service: 
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&1C9B094&0&0038
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 16312.4 MB
Available physical RAM: 12871.63 MB
Total Virtual: 32623 MB
Available Virtual: 27405.68 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:784.33 GB) NTFS
2 Drive d: (HBCD 15.2) (CDROM) (Total:0.58 GB) (Free:0 GB) CDFS
 
========================= Users: ========================================
 
User accounts for \\PHANACT-PC
 
Administrator            Guest                    Phanact                  
 
 
**** End of log ****
 
 
 
 


BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:16 PM

Posted 30 June 2016 - 05:05 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


Please start with these free diagnostics:  http://www.carrona.org/hwdiag.html

Please let us know the results of the diagnostics (I'm very concerned about the Prime95 errors in your Fabar logfile).

If that doesn't isolate the problem, then have a look at this procedure:  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users