I purchased for my 79 year old mother a new computer. She was using a net book with Windows 7 on it and the screen was just 2 small. So this arrived at her home 2 days ago.
I told her to install teamviewer on the new computer and I will take it from there. Part of the problem here was this new computer came with Windows 10. She does not know anything about it and I have never used 10. Unfortunately I was at work yesterday and she figured she would take it upon herself to set it all up. Fast forward to this morning and here is the story I got.
OK I downloaded what I thought was teamviewer, then this big white box popped up and said you have a virus, contact us at this #. So she did. (she told me she thought it was Microsoft) She explained what happened to the nice lady and then gave them permission to access her computer. She said that the computer screen looked like some programing files ran across the screen for about 20 min and when she went back to the phone no one was there. But the box was still there. She contacted her internet provider, Comcast who told her that who ever she talked to were still on her computer. She call the number back telling them to get off her computer and they told her it was going to cast her $50 for them to disconnect.
When I hear all this I told her to just shut the computer off and leave it off. (_&^$#^@@) So now I am home, I can't access her computer from my house, (I live in another state) or can I? And if so how and what the hell do I do next?
Thanks for any help at all