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Another Laptop in my household needs a clean up!


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#1 FRISC0

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Posted 29 June 2016 - 06:05 AM

Hey guys,

 

Hoping someone can help me again with another laptop clean up, check and overall spruce or adware/malware etcetc. After the success of the first two posts I did, thought only fair to help the other laptop feeling poorly in our household.

 

Any help is appreciated!



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#2 buddy215

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Posted 29 June 2016 - 06:09 AM

We'll do the same routine.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 FRISC0

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Posted 29 June 2016 - 07:17 AM

Thanks!

Here's the logs:

 

MalwareBytes:

Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 29/06/2016
Scan Time: 12:24
Logfile: mwb.txt
Administrator: Yes
 
Version: 2.2.1.1043
Malware Database: v2016.06.29.03
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 10
CPU: x64
File System: NTFS
User: Carol
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 345884
Time Elapsed: 23 min, 54 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
 
 

AdwCleaner:

# AdwCleaner v5.200 - Logfile created 29/06/2016 at 12:49:17
# Updated 14/06/2016 by ToolsLib
# Database : 2016-06-26.1 [Server]
# Operating system : Windows 10 Home  (X64)
# Username : Carol - FAMILY
# Running from : C:\Users\Carol\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
[-] Folder Deleted : C:\ProgramData\AVG Security Toolbar
[-] Folder Deleted : C:\ProgramData\Avg_Update_0116av
[-] Folder Deleted : C:\ProgramData\Avg_Update_1015av
[-] Folder Deleted : C:\Users\Carol\AppData\Local\YSearchUtil
 
***** [ Files ] *****
 
 
***** [ DLLs ] *****
 
 
***** [ WMI ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
[-] Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\npdicihegicnhaangkdmcgbjceoemeoo
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{B2BC04DF-EFBD-409A-95CA-36874E5AB92A}
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\akamaihd.net
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\zvsuhljiha-a.akamaihd.net
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\akamaihd.net
[-] Key Deleted : HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\zvsuhljiha-a.akamaihd.net
 
***** [ Web browsers ] *****
 
[-] [C:\Users\Carol\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : npdicihegicnhaangkdmcgbjceoemeoo
 
*************************
 
:: "Tracing" keys deleted
:: Winsock settings cleared
 
*************************
 
C:\AdwCleaner\AdwCleaner[C1].txt - [2172 bytes] - [29/06/2016 12:49:17]
C:\AdwCleaner\AdwCleaner[S1].txt - [2169 bytes] - [29/06/2016 12:24:41]
 
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2318 bytes] ##########
 

 

 

JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.6 (04.25.2016)
Operating System: Windows 10 Home x64 
Ran by Carol (Administrator) on 29/06/2016 at 12:57:25.05
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 2 
 
Successfully deleted: C:\WINDOWS\system32\Tasks\0116avUpdateInfo (Task)
Successfully deleted: C:\WINDOWS\system32\Tasks\1015avUpdateInfo (Task)
 
 
 
Registry: 2 
 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0CECB734-9093-4079-92A8-5C28A0CAB64C} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0CECB734-9093-4079-92A8-5C28A0CAB64C} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 29/06/2016 at 13:00:46.36
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#4 buddy215

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Posted 29 June 2016 - 07:35 AM

What did Eset find...if anything?

 

After posting the Eset resuts...do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 FRISC0

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Posted 29 June 2016 - 10:41 AM

ESET Log:

None! All clean!

 

Startup:

Yes HKCU:Run HP ENVY 5530 series (NET) Hewlett-Packard Development Company, LP "C:\Program Files\HP\HP ENVY 5530 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN4C2461ST067B:NW" -scfn "HP ENVY 5530 series (NET)" -AutoStart 1
No HKCU:Run OneDrive Microsoft Corporation "C:\Users\Carol\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
Yes HKCU:RunOnce Uninstall C:\Users\Carol\AppData\Local\Microsoft\OneDrive\17.3.6281.1202_1\amd64 Microsoft Corporation C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Carol\AppData\Local\Microsoft\OneDrive\17.3.6281.1202_1\amd64"
Yes HKLM:Run AccelerometerSysTrayApplet Hewlett-Packard Company C:\Program Files (x86)\Hewlett-Packard\HP 3D DriveGuard\AccelerometerST.exe
Yes HKLM:Run AVG_UI AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\Av\avuirunnerx.exe" C:\Program Files (x86)\AVG\Av\avgui.exe
Yes HKLM:Run AvgUi AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\Framework\Common\avguirnx.exe" /lps=fmw
Yes HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HPMessageService HP Inc. C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run OPBHOBroker Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBroker.exe
Yes HKLM:Run OPBHOBrokerDesktop Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\OPBHOBrokerDsktop.exe
No HKLM:Run PowerDVD14Agent CyberLink Corp. "C:\Program Files (x86)\CyberLink\PowerDVD14\PowerDVD14Agent.exe"
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
Yes HKLM:Run SimplePass Hewlett-Packard C:\Program Files\Hewlett-Packard\SimplePass\ClientCore.exe /hideui
No HKLM:Run SunJavaUpdateSched Oracle Corporation "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
 
 
Tasks:
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task HPCeeScheduleForCarol Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForCarol (null)
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473 Intel Corporation "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473-Logon Intel Corporation "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
No Task Optimize Start Menu Cache Files-S-1-5-21-239677567-287517426-4257347948-1001
Yes Task Optimize Start Menu Cache Files-S-1-5-21-239677567-287517426-4257347948-1004
Yes Task Optimize Start Menu Cache Files-S-1-5-21-239677567-287517426-4257347948-500
 


#6 buddy215

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Posted 29 June 2016 - 11:03 AM

Disable these Startups:

Yes HKCU:Run HP ENVY 5530 series (NET) Hewlett-Packard Development Company, LP "C:\Program Files\HP\HP ENVY 5530 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN4C2461ST067B:NW" -scfn "HP ENVY 5530 series (NET)" -AutoStart 1

Yes HKCU:RunOnce Uninstall C:\Users\Carol\AppData\Local\Microsoft\OneDrive\17.3.6281.1202_1\amd64 Microsoft Corporation C:\WINDOWS\system32\cmd.exe /q /c rmdir /s /q "C:\Users\Carol\AppData\Local\Microsoft\OneDrive\17.3.6281.1202_1\amd64"

Yes HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run HPMessageService HP Inc. C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files\iTunes\iTunesHelper.exe"
 
Disable these Tasks:
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task HPCeeScheduleForCarol Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForCarol (null)
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473 Intel Corporation "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
Yes Task IUM-F1E24CA0-B63E-4F13-A9E3-4ADE3BFF3473-Logon Intel Corporation "C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe" --automatic
 Yes Task Optimize Start Menu Cache Files-S-1-5-21-239677567-287517426-4257347948-1004

Yes Task Optimize Start Menu Cache Files-S-1-5-21-239677567-287517426-4257347948-500

 

Don't see list of Installed Programs.....

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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