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BAD_POOL_HEADER


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#1 judyjht

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Posted 28 June 2016 - 05:10 PM

I have a brand new Dell Precision 7510 laptop that I got in May 2016 - Windows 10.  It came with Microsoft 365, Kaspersky 2016.  I have only added a couple of programs so far - Quickbooks 2016, Itunes and maybe a couple of others. 

 

Last week a screen popped up saying it had to shutdown and reboot and it showed some "report" that popped up quickly but I have no clue what it said and said for more info search for BAD_POOL_HEADER.  then it rebooted.  An hour or two later it did it again.  Both timed it closed whatever I had open  A day or two later the same thing happened twice. So there must be something I need  check out.  Every so often an icon disappears.  Control Panel icon was missing but I found it!  Really annoying.  But I really want to know that there is nothing bad about the BAD_POOL_HEADER???

 

Any help would be greatly appreciated.

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#2 usasma

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Posted 29 June 2016 - 06:39 AM

You have to upload/attach the entire folder of reports, not just the greeting.txt.

Ensure that the folder is zipped up (that it's name ends with .zip) and upload it with your next post.

If you have problems uploading it here, upload it to a free file-hosting service (such as OneDrive or DropBox).

Then ensure that the file(s) are shared out and then post a link to it here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 judyjht

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Posted 29 June 2016 - 09:47 AM

I hope this is correct!  Fingers are crossed.

 

 

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#4 usasma

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Posted 29 June 2016 - 02:37 PM

Your UEFI/BIOS (version 1.2.0) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

 

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Most of the memory dumps point to stdcfltn.sys - a driver for your ST Microelectronics Accelerometer Driver for Free Fall Data Protection (in the Chipset section of the downloads for your system on the Dell support pages)

Please:

- download a fresh copy from the Dell support site for your system

- uninstall the current ST Microelectronics Accelerometer program from your system

- install the freshly downloaded copy

- monitor for further BSOD's

 

FYI - although this doesn't normally concern my analysis - the PC Doctor program was running a thread in each instance of a BSOD crash.

I did notice some older drivers related to PC Doctor in the memory dumps.

Should the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

If the memory dumps continue to involve PC Doctor, we may then have to ask that you uninstall it also.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jun 22 15:01:46.427 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-8859-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 3:39:09.201
Probably caused by :ntkrnlmp.exe ( nt!KiDeliverApc+134 )
BugCheck 19, {20, ffffe00043b5f340, ffffe00043b5f400, c0c000d}
BugCheck Info: BAD_POOL_HEADER (19)
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: ffffe00043b5f340, The pool entry we were looking for within the page.
Arg3: ffffe00043b5f400, The next pool entry.
Arg4: 000000000c0c000d, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  pcdrsysinfosto
FAILURE_BUCKET_ID: 0x19_20_nt!KiDeliverApc
CPUID:        "Intel® Core™ i5-6300HQ CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2304
  BIOS Version                  1.2.0
  BIOS Release Date             11/16/2015
  Manufacturer                  Dell Inc.
  Product Name                  Precision 7510
  Baseboard Product             0W4F4V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 10:59:09.251 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062116-8343-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:15:22.025
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :iaStorA.sys ( iaStorA+c90cc )
BugCheck D1, {ffffd00029bed000, 2, 1, fffff800777290cc}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffd00029bed000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff800777290cc, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  pcdrrealtime.p
FAILURE_BUCKET_ID: AV_iaStorA!Unknown_Function
CPUID:        "Intel® Core™ i5-6300HQ CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2304
  BIOS Version                  1.2.0
  BIOS Release Date             11/16/2015
  Manufacturer                  Dell Inc.
  Product Name                  Precision 7510
  Baseboard Product             0W4F4V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun 22 15:01:46.427 2016 (UTC - 4:00)**************************
CmgCrypt.SYS                Tue Jul 10 19:04:49 2012 (4FFCB511)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
PDFsFilter.sys              Thu Aug 23 17:57:13 2012 (5036A739)
psi_mf_amd64.sys            Thu Feb  7 04:28:21 2013 (511373B5)
rawdsk3.sys                 Tue Feb 11 16:10:17 2014 (52FA91B9)
DDDriver64Dcsa.sys          Wed May 28 15:58:54 2014 (53863FFE)
stdcfltn.sys                Thu Jan  8 21:01:11 2015 (54AF3667)
ST_Accel.sys                Wed Feb 25 02:09:05 2015 (54ED7511)
usb3Hub.sys                 Mon Mar 16 05:15:44 2015 (55069F40)
DellProf.sys                Wed May 13 10:17:19 2015 (55535CEF)
POADrvr.sys                 Thu May 21 10:41:03 2015 (555DEE7F)
amdkmpfd.sys                Mon May 25 16:25:23 2015 (55638533)
klmouflt.sys                Tue Jun  2 08:36:12 2015 (556DA33C)
klbackupdisk.sys            Tue Jun  2 16:18:33 2015 (556E0F99)
e1d65x64.sys                Thu Jun 18 12:37:56 2015 (5582F3E4)
kl1.sys                     Thu Jun 18 14:58:13 2015 (558314C5)
DellRctl.sys                Wed Jun 24 04:23:09 2015 (558A68ED)
cm_km.sys                   Wed Jul  1 14:08:29 2015 (55942C9D)
dptf_acpi.sys               Thu Jul 23 14:24:12 2015 (55B1314C)
dptf_cpu.sys                Thu Jul 23 14:24:14 2015 (55B1314E)
esif_lf.sys                 Thu Jul 23 14:24:27 2015 (55B1315B)
RtsPer.sys                  Tue Aug  4 04:53:27 2015 (55C07D87)
Netwtw02.sys                Sun Aug  9 07:34:30 2015 (55C73AC6)
iaStorA.sys                 Tue Aug 18 08:18:59 2015 (55D322B3)
ibtusb.sys                  Tue Aug 25 00:19:02 2015 (55DBECB6)
TeeDriverW8x64.sys          Mon Aug 31 15:49:07 2015 (55E4AFB3)
IntcDAud.sys                Fri Sep  4 09:55:37 2015 (55E9A2D9)
igdkmd64.sys                Tue Sep 15 14:01:37 2015 (55F85D01)
Apfiltr.sys                 Mon Oct  5 02:50:33 2015 (56121DB9)
RTDVHD64.sys                Tue Oct  6 01:36:32 2015 (56135DE0)
klkbdflt.sys                Tue Oct 27 21:23:45 2015 (563023A1)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
kldisk.sys                  Tue Nov 10 08:38:35 2015 (5641F35B)
atikmpag.sys                Mon Nov 16 13:54:58 2015 (564A2682)
atikmdag.sys                Mon Nov 16 14:18:38 2015 (564A2C0E)
kneps.sys                   Mon Nov 23 04:19:35 2015 (5652DA27)
klwtp.sys                   Mon Nov 23 06:57:57 2015 (5652FF45)
klbackupflt.sys             Thu Nov 26 04:59:25 2015 (5656D7FD)
klpd.sys                    Thu Dec  3 11:35:34 2015 (56606F56)
klflt.sys                   Fri Dec  4 08:27:50 2015 (566194D6)
SEDFilter.sys               Wed Jan 20 18:21:44 2016 (56A01688)
klim6.sys                   Fri Feb 26 08:38:37 2016 (56D0555D)
klif.sys                    Mon Apr 11 16:29:29 2016 (570C0929)
klhk.sys                    Thu May 12 13:03:02 2016 (5734B746)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 10:59:09.251 2016 (UTC - 4:00)**************************
klbackupflt.sys             Wed Apr 15 21:09:36 2015 (552F0BD0)
klkbdflt.sys                Tue Jun  2 08:36:30 2015 (556DA34E)
klwtp.sys                   Wed Jun  3 11:29:28 2015 (556F1D58)
kneps.sys                   Fri Jun 19 08:22:49 2015 (55840999)
klpd.sys                    Wed Sep 23 07:10:31 2015 (560288A7)
klflt.sys                   Thu Sep 24 07:48:42 2015 (5603E31A)
kldisk.sys                  Fri Jan 22 05:56:11 2016 (56A20ACB)
klim6.sys                   Fri Feb 26 07:35:04 2016 (56D04678)
klif.sys                    Tue Apr 12 07:21:38 2016 (570CDA42)
klwfp.sys                   Fri Apr 15 07:26:03 2016 (5710CFCB)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 10 16:07:55.306 2016 (UTC - 4:00)**************************
pcdsrvc_x64.pkms            Mon May  9 20:20:44 2011 (4DC884DC)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 12 08:32:40.387 2016 (UTC - 4:00)**************************
klim6.sys                   Mon Jun  8 04:49:57 2015 (55755735)
klhk.sys                    Mon Jul 20 12:10:03 2015 (55AD1D5B)
klwfp.sys                   Mon Sep 28 09:35:13 2015 (56094211)
klif.sys                    Sat Feb 20 03:03:26 2016 (56C81DCE)


CmgCrypt.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=DellRbtn.sys
http://www.carrona.org/drivers/driver.php?id=PDFsFilter.sys
http://www.carrona.org/drivers/driver.php?id=psi_mf_amd64.sys
http://www.carrona.org/drivers/driver.php?id=rawdsk3.sys
http://www.carrona.org/drivers/driver.php?id=DDDriver64Dcsa.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=DellProf.sys
POADrvr.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=klbackupdisk.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
DellRctl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=cm_km.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=Netwtw02.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
SEDFilter.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klbackupflt.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klwtp.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=klpd.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=kldisk.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=klhk.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 judyjht

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Posted 29 June 2016 - 04:27 PM

Your UEFI/BIOS (version 1.2.0) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.  I have been looking and have no clue where to find this.  I have always been told - Don't touch the BIOS!!

 

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.The only update is the one for the STMicroelectronics program.  The computer guy that set this up updated the Windows updates for me.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Most of the memory dumps point to stdcfltn.sys - a driver for your ST Microelectronics Accelerometer Driver for Free Fall Data Protection (in the Chipset section of the downloads for your system on the Dell support pages)

Please:

- download a fresh copy from the Dell support site for your system - can't fine one

- uninstall the current ST Microelectronics Accelerometer program from your system  Did that

- install the freshly downloaded copy  - I cannot find where a fresh copy is.  Everything I find says Unsupported operating system detected.  I think they are all 64 bit and I have 32 bit.  Ithink!

- monitor for further BSOD's  OK

 

FYI - although this doesn't normally concern my analysis - the PC Doctor program was running a thread in each instance of a BSOD crash.

I did notice some older drivers related to PC Doctor in the memory dumps.

Should the BSOD's continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

If the memory dumps continue to involve PC Doctor, we may then have to ask that you uninstall it also.



#6 usasma

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Posted 30 June 2016 - 05:17 AM

Go to this page:  http://www.dell.com/support/home/ed/en/edbsdt1/product-support/product/precision-m7510-workstation/drivers

Ensure that the proper OS version is selected (you have a 64 bit operating system, see below for details)

Go to the BIOS section and download the latest version to your system.

Double click on the executable file to run the BIOS update.

Follow the on-screen prompts until the system has rebooted.

 

In the old days it wasn't advisable to update your BIOS because of the dangers involved.

These days it's less dangerous and it's more important (as W10 talks to the BIOS more than previous OS's)

The main danger these days is if the system is likely to shut down during the procedure.  If it is, then it's not advisable that you do it.

 

Go to Start...Settings...Update & security... Windows Update and click on the button that says "Check for updates"

Let us know if it completed successfully.

 

Also let us know if you updated the ST Microelectornics Accelerometer driver.

The memory dumps show that you have a 64 bit operating system - not a 32 bit. 

You can tell this by the long string of numbers here:  BugCheck: D1, {ffffd00029bed000, 2, 1, fffff800777290cc}
If it were 32 bit, those long strings would be ½ as long.


Edited by usasma, 30 June 2016 - 05:19 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 judyjht

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Posted 30 June 2016 - 12:53 PM

Go to this page:  http://www.dell.com/support/home/ed/en/edbsdt1/product-support/product/precision-m7510-workstation/drivers

Ensure that the proper OS version is selected (you have a 64 bit operating system, see below for details)

Go to the BIOS section and download the latest version to your system.

Double click on the executable file to run the BIOS update.

Follow the on-screen prompts until the system has rebooted.  DONE!!  The latest update was 6/6/16. 

 

In the old days it wasn't advisable to update your BIOS because of the dangers involved.

These days it's less dangerous and it's more important (as W10 talks to the BIOS more than previous OS's)

The main danger these days is if the system is likely to shut down during the procedure.  If it is, then it's not advisable that you do it.

 

Go to Start...Settings...Update & security... Windows Update and click on the button that says "Check for updates"

Let us know if it completed successfully.   It is up to date!

 

Also let us know if you updated the ST Microelectornics Accelerometer driver.   YES, I finally did it correctly - l

 

The memory dumps show that you have a 64 bit operating system - not a 32 bit. 

You can tell this by the long string of numbers here:  BugCheck: D1, {ffffd00029bed000, 2, 1, fffff800777290cc}
If it were 32 bit, those long strings would be ½ as long.

 

Sorry to be so stupid, but I finally got it!  Thank you so much for all the help and patience.  I really appreciate it.  I think you can close the topic now!


Edited by judyjht, 30 June 2016 - 01:26 PM.


#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 01 July 2016 - 04:52 AM

It's not geing stupid, it's just that you don't know about these things.

And that's why we're here - to help out a bit with our knowledge.

 

In general, the staff here doesn't close topics.  They're left open in case you need further suggestions.

As I'm subscribed to this topic, I'll receive an email if you reply back to it.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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