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Hi, I need help with a crash error that i get.


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3 replies to this topic

#1 benheanan

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Posted 28 June 2016 - 12:09 PM

I cant really say much about what ive done to fix it, Ive bought a new processor, new RAM, had the entire pc formatted... i cant think of much else...

Here is the crash dump file.

 

 

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000fe87f8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:
ffffd000`207a25a0 fffff803`9147d284 : 00000000`00000000 ffffe000`fe87f8d0 fffff803`9139c600 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x81
ffffd000`207a2ad0 fffff803`912d8688 : ffffe000`fe87f8d0 fffff803`912d9864 fffff803`9139c620 fffff803`9145e340 : nt!WheapCreateTriageDumpFromPreviousSession+0x44
ffffd000`207a2b00 fffff803`912d9889 : fffff803`9139c5c0 fffff803`912d9864 fffff803`9139c620 fffff801`7fc200c0 : nt!WheapProcessWorkQueueItem+0x48
ffffd000`207a2b40 fffff803`910fd7a9 : fffff803`9145e340 ffffe000`fc5f5500 fffff803`9145e200 ffffe000`fe82c6d8 : nt!WheapWorkQueueWorkerRoutine+0x25
ffffd000`207a2b70 fffff803`9116a6d8 : 00000000`00000000 00000000`00000080 fffff803`9145e340 ffffe000`fc5f5500 : nt!ExpWorkerThread+0xe9
ffffd000`207a2c00 fffff803`911d6d06 : ffffd000`2050e180 ffffe000`fc5f5500 ffffd000`2051acc0 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd000`207a2c60 00000000`00000000 : ffffd000`207a3000 ffffd000`2079d000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------



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#2 usasma

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Posted 29 June 2016 - 05:48 AM

This is a STOP 0x124 error.  Just as a matter of interest, it replaced the STOP 0x9C error when Vista came out.

In short, this is an error that's reported to Windows by your processor (CPU),   This doesn't mean that your processor is to blame, but rather that the processor has the builtin ability to report errors.

 

Typically this error is related to a hardware problem, a compatibility issue, or a low-level driver problem.

More info on the error here:  http://www.carrona.org/bsodindx.html#0x00000124

Other articles here (note to self - add these to the bsodindx.html page):

 

             https://bsodtutorials.wordpress.com/2015/07/24/the-complete-debugging-guide-to-stop-0x124-part-1/
             https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/16691-complete-guide-debugging-stop-0x124.html
             https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/327-pci-e-whea-errors-0x124.html
             https://bsodtutorials.wordpress.com/2013/05/29/debugging-stop-0x124/
             https://bsodtutorials.wordpress.com/2013/10/23/debugging-stop-0x124-calculating-clockspeed-without-sysinfo-cpuspeed/
             https://bsodtutorials.wordpress.com/2013/10/01/debugging-stop-0x124-cpu-mnemonics/
             https://bsodtutorials.wordpress.com/2013/11/26/debugging-stop-0x124-sysinfo-cpuinfo-whea-and-errpkt/
             https://bsodtutorials.wordpress.com/2013/11/16/debugging-stop-0x124-pcie-errors-part-1/
             https://bsodtutorials.wordpress.com/2013/11/17/debugging-stop-0x124-pcie-errors-part-2/
             https://bsodtutorials.wordpress.com/2013/11/17/debugging-stop-0x124-pcie-errors-part-3/
             https://bsodtutorials.wordpress.com/2013/12/02/debugging-stop-0x124-using-whea/
             https://bsodtutorials.wordpress.com/2015/07/24/the-complete-debugging-guide-to-stop-0x124-part-1/
             https://bsodtutorials.wordpress.com/2015/08/03/the-complete-debugging-guide-to-stop-0x124-part-2/
             https://bsodtutorials.wordpress.com/2015/08/07/the-complete-debugging-guide-to-stop-0x124-part-3/
             http://bsoddebugging.blogspot.com/2014/06/debugging-0x124.html

 

 

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Beyond that, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please let us know the results of the testing.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 benheanan

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Posted 29 June 2016 - 08:35 AM

This is a STOP 0x124 error.  Just as a matter of interest, it replaced the STOP 0x9C error when Vista came out.

In short, this is an error that's reported to Windows by your processor (CPU),   This doesn't mean that your processor is to blame, but rather that the processor has the builtin ability to report errors.

 

Typically this error is related to a hardware problem, a compatibility issue, or a low-level driver problem.

More info on the error here:  http://www.carrona.org/bsodindx.html#0x00000124

Other articles here (note to self - add these to the bsodindx.html page):

 

             https://bsodtutorials.wordpress.com/2015/07/24/the-complete-debugging-guide-to-stop-0x124-part-1/
             https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/16691-complete-guide-debugging-stop-0x124.html
             https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/327-pci-e-whea-errors-0x124.html
             https://bsodtutorials.wordpress.com/2013/05/29/debugging-stop-0x124/
             https://bsodtutorials.wordpress.com/2013/10/23/debugging-stop-0x124-calculating-clockspeed-without-sysinfo-cpuspeed/
             https://bsodtutorials.wordpress.com/2013/10/01/debugging-stop-0x124-cpu-mnemonics/
             https://bsodtutorials.wordpress.com/2013/11/26/debugging-stop-0x124-sysinfo-cpuinfo-whea-and-errpkt/
             https://bsodtutorials.wordpress.com/2013/11/16/debugging-stop-0x124-pcie-errors-part-1/
             https://bsodtutorials.wordpress.com/2013/11/17/debugging-stop-0x124-pcie-errors-part-2/
             https://bsodtutorials.wordpress.com/2013/11/17/debugging-stop-0x124-pcie-errors-part-3/
             https://bsodtutorials.wordpress.com/2013/12/02/debugging-stop-0x124-using-whea/
             https://bsodtutorials.wordpress.com/2015/07/24/the-complete-debugging-guide-to-stop-0x124-part-1/
             https://bsodtutorials.wordpress.com/2015/08/03/the-complete-debugging-guide-to-stop-0x124-part-2/
             https://bsodtutorials.wordpress.com/2015/08/07/the-complete-debugging-guide-to-stop-0x124-part-3/
             http://bsoddebugging.blogspot.com/2014/06/debugging-0x124.html

 

 

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

Beyond that, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

Please let us know the results of the testing.

 

I have downloaded and run that program, I have attached the Zip file it created on my desktop

Attached Files



#4 usasma

usasma

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Posted 29 June 2016 - 02:12 PM

Your UEFI/BIOS (version FA) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 7 Windows Update hotfixes installed.  Most build 10240 (original release) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
Is there any particular reason that you haven't updated to the Fall Update (build 10586, Threshold 2, TH2, 1511, etc)?
 

Otherwise there seems to be no problem with your system (other than the BSOD's).

So, the most likely cause is a hardware problem.

Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

If they all pass, then please run Driver Verifier accordingto these directions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue Jun 28 12:52:28.313 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062816-26312-01.dmp]
Windows 10 Kernel Version 10240 MP (8 procs) Free x64
Built by: 10240.16384.amd64fre.th1.150709-1700
System Uptime:0 days 0:00:07.018
Probably caused by :AuthenticAMD
BugCheck 124, {0, ffffe000fe87f8f8, 0, 0}
BugCheck Info: WHEA_UNCORRECTABLE_ERROR (124)
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000fe87f8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x124_AuthenticAMD__UNKNOWN_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




 

Edited by usasma, 29 June 2016 - 02:13 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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