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Laptop keyboard not recognised


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#1 schtee

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Posted 28 June 2016 - 11:14 AM

Apologies, i realise now this is in the wrong forum! 

 

Hi,

I've been handed a laptop to try and fix, and i've honestly ran out of ideas so here's hoping you can help!

The laptop in question is a Packard Bell EasyNote TS13HR, originally Windows 7 but updated to 10.

The issue is the keyboard isn't recognised, I was told the guy had intentionally uninstalled it because it wan't working correctly, one would assume if this was the case Windows would recognise the driver was missing and automatically update it, but for whatever reason it's failing to do that. 

Under devices the keyboard simply isn't there, and in the keyboard option via the control panel, under 'hardware', there's nothing at all - it's blank. 

One thing to note is the function keys are working, ie I can adjust the brightness, volume etc, but the when attempting to use the keyboard there's a sound but nothing happens.

I've looked on the Packard Bell site for the relevant drivers but can't find anything, and when i've used third party software to search for drivers nothing is found!

Any ideas?

Thanks,
Steve


Edited by schtee, 28 June 2016 - 11:16 AM.


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#2 usasma

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Posted 29 June 2016 - 05:33 AM

Have you tried another keyboard (?USB)

If so, what happened?

 

Have you disassembled the laptop to check the connections?


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#3 schtee

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Posted 29 June 2016 - 09:28 AM

I managed to resolve the problem in the end, I found a bit of software that updated all of the out dated drivers and in the process reinstalled the missing ones for the keyboard.

Thanks for taking the time to reply.



#4 usasma

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Posted 29 June 2016 - 02:19 PM

Not a problem.  I'm glad that you managed to fix it.  Thanks for letting us know.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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