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Packet Loss / Latency spikes


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6 replies to this topic

#1 billysjr

billysjr

  • Members
  • 4 posts
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  • Local time:11:41 AM

Posted 27 June 2016 - 10:12 PM

I have been having issues with my connection over the last few weeks. I work from home booting into a linux distro and connecting to a citrix server. I get intermittent latency spikes that are often severe enough to cause me to disconnect from the server. I have spent close to 20 hours with my works help desk and they were unable to identify a problem with my network, and summarily placed the blame on my ISP. After having 4 field technicians here, including the field service supervisor, they were also unable to locate any problem. 
 
Here's what I know:
I experience short bouts of extremely high latency and packet loss, lasting from 1-10 seconds. 
One hop in my tracert is consistently showing 30%+ packetloss and 400+ pings, but only this hop shows bad, so I wouldn't think it's the problem.
After running WinMTR and Pingplotter for many hours, I've caught time outs that most often happen between my modem and the first hop (before my ISP's server) my understanding is that this would be the CMTS? The field tech told me it's off network, but what would I hit between my modem and my ISP that is off-network?
I've have tested with 4 different modems.
I have tried both my desk-top pc and my wife's lap-top, both hard-lined with no other devices connected to my gateway. 
 
I am at a loss here, stuck between my ISP and works IT department both blaming each other, and I just want to figure it out.
 
Make and model of computer
HP pavilion g6  and custom built amd windows 7 

How the computer is connected (wireless or wired)

wired directly to wireless gateway

Make and model of Router
currently hitron cgnm-2250, have also used a motorola sb6121 + router, a zoom +router, and a motorola wireless gateway

Approximate Distance From the router the PC is if its a wireless connection
3 feet

What type of internet you have (Dsl, Cable, T-1,etc..)
cable 80mb/10mb
 
 
 
MiniToolBox by Farbar  Version: 17-06-2016
Ran by test (administrator) on 27-06-2016 at 21:51:14
Running from "C:\Users\test\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
127.0.0.1 serial.alcohol-soft.com
127.0.0.1 www.alcohol-soft.com
127.0.0.1 images.alcohol-soft.com
127.0.0.1 trial.alcohol-soft.com
127.0.0.1 alcohol-soft.com
========================= IP Configuration: ================================
 
Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
add route prefix=169.254.0.0/16 interface="iftype0_0" nexthop=192.168.1.104 metric=1 publish=Yes
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : bj-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hitronhub.home
 
Ethernet adapter Local Area Connection:
 
   Connection-specific DNS Suffix  . : hitronhub.home
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-AE-C5-46-17-ED
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fd00:8494:8c33:f7a2:7481:8d0b:778f:8003(Preferred) 
   Temporary IPv6 Address. . . . . . : fd00:8494:8c33:f7a2:8def:d264:145f:7d40(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::7481:8d0b:778f:8003%10(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.0.102(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, June 25, 2016 7:03:31 PM
   Lease Expires . . . . . . . . . . : Tuesday, June 28, 2016 7:03:31 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 247246533
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-1C-54-84-BC-AE-C5-46-17-ED
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Tunnel adapter isatap.{96DDC99D-AFAC-477B-A53D-D049187755F3}:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Teredo Tunneling Pseudo-Interface:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  hitronhub.home
Address:  192.168.0.1
 
Name:    google.com
Addresses:  2607:f8b0:4000:80c::200e
 216.58.194.110
 
 
Pinging google.com [216.58.194.110] with 32 bytes of data:
Reply from 216.58.194.110: bytes=32 time=17ms TTL=54
Reply from 216.58.194.110: bytes=32 time=16ms TTL=54
 
Ping statistics for 216.58.194.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 16ms, Maximum = 17ms, Average = 16ms
Server:  hitronhub.home
Address:  192.168.0.1
 
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
 2001:4998:44:204::a7
 2001:4998:c:a06::2:4008
 98.139.183.24
 206.190.36.45
 98.138.253.109
 
 
Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=53ms TTL=46
Reply from 98.138.253.109: bytes=32 time=49ms TTL=46
 
Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 53ms, Average = 51ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...bc ae c5 46 17 ed ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.102     10
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.102    266
    192.168.0.102  255.255.255.255         On-link     192.168.0.102    266
    192.168.0.255  255.255.255.255         On-link     192.168.0.102    266
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.102    266
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.102    266
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
      169.254.0.0      255.255.0.0    192.168.1.104       1
===========================================================================
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    266 fc00::/7                 fe80::2fc:8dff:fe28:2ca2
 10     18 fd00:8494:8c33:f7a2::/64 On-link
 10    266 fd00:8494:8c33:f7a2:7481:8d0b:778f:8003/128
                                    On-link
 10    266 fd00:8494:8c33:f7a2:8def:d264:145f:7d40/128
                                    On-link
 10    266 fe80::/64                On-link
 10    266 fe80::7481:8d0b:778f:8003/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    266 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/15/2016 12:09:29 PM) (Source: Application Error) (User: )
Description: Faulting application name: UA.exe, version: 1.0.0.1, time stamp: 0x52df3e99
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xf0c
Faulting application start time: 0xUA.exe0
Faulting application path: UA.exe1
Faulting module path: UA.exe2
Report Id: UA.exe3
 
Error: (06/15/2016 12:07:30 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 06:02:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: UA.exe, version: 1.0.0.1, time stamp: 0x52df3e99
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xb98
Faulting application start time: 0xUA.exe0
Faulting application path: UA.exe1
Faulting module path: UA.exe2
Report Id: UA.exe3
 
Error: (06/14/2016 06:02:19 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 06:02:01 PM) (Source: ESENT) (User: )
Description: DllHost (2312) WebCacheLocal: Database recovery/restore failed with unexpected error -1216.
 
Error: (06/14/2016 06:02:01 PM) (Source: ESENT) (User: )
Description: DllHost (2312) WebCacheLocal: Database recovery failed with error -1216 because it encountered references to a database, 'C:\Users\test\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat', which is no longer present. The database was not brought to a Clean Shutdown state before it was removed (or possibly moved or renamed). The database engine will not permit recovery to complete for this instance until the missing database is re-instated. If the database is truly no longer available and no longer required, procedures for recovering from this error are available in the Microsoft Knowledge Base or by following the "more information" link at the bottom of this message.
 
Error: (06/14/2016 05:52:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: UA.exe, version: 1.0.0.1, time stamp: 0x52df3e99
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xdd0
Faulting application start time: 0xUA.exe0
Faulting application path: UA.exe1
Faulting module path: UA.exe2
Report Id: UA.exe3
 
Error: (06/14/2016 05:47:25 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 04:39:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: UA.exe, version: 1.0.0.1, time stamp: 0x52df3e99
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x0003734d
Faulting process id: 0xda0
Faulting application start time: 0xUA.exe0
Faulting application path: UA.exe1
Faulting module path: UA.exe2
Report Id: UA.exe3
 
Error: (06/14/2016 04:37:39 PM) (Source: BstHdAndroidSvc) (User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
 
System errors:
=============
Error: (06/25/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 116.10.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/25/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2606.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/25/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2606.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/25/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2606.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 116.10.0.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2310.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2310.0
 
Update Source: %NT AUTHORITY51
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\NETWORK SERVICE
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/22/2016 12:17:16 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.2310.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/20/2016 01:50:13 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.1849.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
Error: (06/20/2016 01:50:13 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 
New Signature Version: 
 
Previous Signature Version: 1.223.1849.0
 
Update Source: %NT AUTHORITY59
 
Update Stage: 4.9.0218.00
 
Source Path: 4.9.0218.01
 
Signature Type: %NT AUTHORITY602
 
Update Type: %NT AUTHORITY604
 
User: NT AUTHORITY\SYSTEM
 
Current Engine Version: %NT AUTHORITY605
 
Previous Engine Version: %NT AUTHORITY606
 
Error code: %NT AUTHORITY607
 
Error description: %NT AUTHORITY608
 
 
Microsoft Office Sessions:
=========================
Error: (06/15/2016 12:09:29 PM) (Source: Application Error)(User: )
Description: UA.exe1.0.0.152df3e99MSVCR90.dll9.0.30729.61614dace5b9c00000050003734df0c01d1c728a27797bfC:\Users\test\AppData\Roaming\VERIZON\UA_ar\UA.exeC:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dlleb26f60e-331b-11e6-bd01-bcaec54617ed
 
Error: (06/15/2016 12:07:30 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 06:02:28 PM) (Source: Application Error)(User: )
Description: UA.exe1.0.0.152df3e99MSVCR90.dll9.0.30729.61614dace5b9c00000050003734db9801d1c690b89906cbC:\Users\test\AppData\Roaming\VERIZON\UA_ar\UA.exeC:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll103fca74-3284-11e6-a421-bcaec54617ed
 
Error: (06/14/2016 06:02:19 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 06:02:01 PM) (Source: ESENT)(User: )
Description: DllHost2312WebCacheLocal: -1216
 
Error: (06/14/2016 06:02:01 PM) (Source: ESENT)(User: )
Description: DllHost2312WebCacheLocal: -1216C:\Users\test\AppData\Local\Microsoft\Windows\WebCache\WebCacheV01.dat
 
Error: (06/14/2016 05:52:33 PM) (Source: Application Error)(User: )
Description: UA.exe1.0.0.152df3e99MSVCR90.dll9.0.30729.61614dace5b9c00000050003734ddd001d1c68f5c29ec2dC:\Users\test\AppData\Roaming\VERIZON\UA_ar\UA.exeC:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dllada2bde2-3282-11e6-83ab-bcaec54617ed
 
Error: (06/14/2016 05:47:25 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
Error: (06/14/2016 04:39:49 PM) (Source: Application Error)(User: )
Description: UA.exe1.0.0.152df3e99MSVCR90.dll9.0.30729.61614dace5b9c00000050003734dda001d1c6853e3ebf98C:\Users\test\AppData\Roaming\VERIZON\UA_ar\UA.exeC:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll84876c5b-3278-11e6-be08-bcaec54617ed
 
Error: (06/14/2016 04:37:39 PM) (Source: BstHdAndroidSvc)(User: )
Description: Service cannot be started. System.ApplicationException: Cannot start service.  Service did not stop gracefully the last time it was run.
   at BlueStacks.hyperDroid.Service.Service.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)
 
 
CodeIntegrity Errors:
===================================
  Date: 2015-12-28 18:33:17.742
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:17.635
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:15.191
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:15.086
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:10.478
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:10.374
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:07.995
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:07.891
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:05.082
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
  Date: 2015-12-28 18:33:04.979
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\SysWOW64\FsUsbExDisk.Sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.
 
 
=========================== Installed Programs ============================
 
µTorrent (HKLM-x32\...\uTorrent) (Version: 2.2.1 - )
4660_4680_Help (HKLM-x32\...\{3B540E44-8382-4899-B481-1E2E02E38F3E}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (HKLM\...\{FF21C3E6-97FD-474F-9518-8DCBE94C2854}) (Version: 7.2.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20045 - Adobe Systems Incorporated)
Adobe After Effects CS6 (HKLM-x32\...\{4817D846-700B-474E-A31B-80892B3E92E3}) (Version: 11 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.3.0.3670 - Adobe Systems Incorporated)
Adobe Connect 9 Add-in (HKCU\...\Adobe Connect 9 Add-in) (Version: 11,9,975,228 - Adobe Systems Incorporated)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.8.638 - Adobe Systems, Inc.)
AnyDVD (HKLM-x32\...\AnyDVD) (Version: 6.8.0.0 - SlySoft)
applicationupdater (HKCU\...\SOE-C:/Users/test/AppData/Local/Sony Online Entertainment/ApplicationUpdater) (Version:  - Sony Online Entertainment)
AutoHotkey 1.1.02.00 (HKLM-x32\...\AutoHotkey) (Version: 1.1.02.00 - AutoHotkey Community)
AviSynth (HKLM-x32\...\AviSynth) (Version: 2.6.0 MT - GPL Public release.)
AvsP (HKLM-x32\...\AvsP_is1) (Version:  - )
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Battlelog Web Plugins (HKLM-x32\...\Battlelog Web Plugins) (Version: 2.3.0 - EA Digital Illusions CE AB)
Belarc Advisor 8.1 (HKLM-x32\...\Belarc Advisor) (Version:  - )
BioShock (HKLM-x32\...\Steam App 7670) (Version:  - 2K Boston)
BioShock 2 (HKLM-x32\...\Steam App 8850) (Version:  - 2K Marin)
BlueStacks Notification Center (HKLM-x32\...\{4C02AFA8-074D-44FE-B0E1-A73D4AA65390}) (Version: 0.8.9.3088 - BlueStack Systems, Inc.)
bpd_scan (HKLM-x32\...\{EC7FE03D-239A-4E36-9907-0E327922D2A2}) (Version: 3.00.0000 - Hewlett-Packard) Hidden
BPDSoftware (HKLM-x32\...\{DCE9C52A-95DD-4075-9FC6-3313FB8748A5}) (Version: 140.0.000.000 - Hewlett-Packard) Hidden
BPDSoftware_Ini (HKLM-x32\...\{B629CD93-A629-4A9F-8B6E-218E741A316E}) (Version: 1.00.0000 - Hewlett-Packard) Hidden
BufferChm (HKLM-x32\...\{FA0FF682-CC70-4C57-93CD-E276F3E7537E}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
C3 (HKLM-x32\...\{66E064BD-79D7-496A-BC2F-7AF15A066BA8}) (Version: 0.6.4727 - Vivox Inc.)
calibre (HKLM-x32\...\{2D19280F-55EB-424C-8DD2-439C910F2211}) (Version: 0.8.6 - Kovid Goyal)
Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - ‪Canon Inc.‬)
Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.1.1 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - ‪Canon Inc.‬)
Canon MG5400 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5400_series) (Version: 1.01 - Canon Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.10 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1693.0 - Google Inc.)
Counter-Strike: Global Offensive (HKLM-x32\...\Steam App 730) (Version:  - Valve)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Destinations (HKLM-x32\...\{BD7204BA-DD64-499E-9B55-6A282CDF4FA4}) (Version: 130.0.0.0 - Hewlett-Packard) Hidden
DeviceDiscovery (HKLM-x32\...\{1458BB78-1DC5-4BC0-B9A3-2B644F5A8105}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.6.3.88 - DivX, LLC)
DocMgr (HKLM-x32\...\{92A51949-EE4C-466D-AAF0-99E74A49A63F}) (Version: 140.0.65.000 - Hewlett-Packard) Hidden
DocProc (HKLM-x32\...\{9B362566-EC1B-4700-BB9C-EC661BDE2175}) (Version: 140.0.100.000 - Hewlett-Packard) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 5.4.24 - Dropbox, Inc.)
Dual-Core Optimizer (HKLM-x32\...\{9FD6F1A8-5550-46AF-8509-271DF0E768B5}) (Version: 1.1.4.0169 - AMD)
Dungeon Defenders (HKLM-x32\...\Steam App 65800) (Version:  - )
DVD Flick 1.3.0.7 (HKLM-x32\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
DVD slideshow GUI 0.9.5.4 (HKLM-x32\...\BE37E547-62DF-43C8-AE6A-D03E82BC67A3_is1) (Version: DVD slideshow GUI 0.9.5.4 - Tin2tin)
EMCO Ping Monitor Free 5.1 (HKLM\...\{65979D27-E074-4A86-89CB-F33A41BA3D98}) (Version: 5.1.2.4756 - EMCO Software)
ESN Sonar (HKLM-x32\...\ESN Sonar) (Version: 0.41.0 - ESN AB)
ESN Sonar (HKLM-x32\...\ESN Sonar-0.70.4) (Version: 0.70.4 - ESN Social Software AB)
EverQuest Titanium (HKLM-x32\...\{32714287-4234-412A-877B-D33AFABFDE2B}) (Version: 1.00.000 - )
Express Gate (HKLM-x32\...\{99AD9D6D-A456-49EE-8360-F22EE7AA1272}) (Version: 1.5.17.9 - DeviceVM, Inc.)
Facebook Messenger 2.1.4554.0 (HKLM-x32\...\{A8AF728F-2EE8-4322-96B3-656CAD1F7805}) (Version: 2.1.4554.0 - Facebook)
Fallout 3 (HKLM-x32\...\{974C4B12-4D02-4879-85E0-61C95CC63E9E}) (Version: 1.00.0000 - Bethesda Softworks)
Fallout 4 (HKLM-x32\...\Steam App 377160) (Version:  - Bethesda Game Studios)
Fallout New Vegas (HKLM-x32\...\{219ED5A0-9CBF-4F3A-B927-37C9E5C5F14F}_is1) (Version: 1.4.0.525 - Bethesda Softworks)
Fax (HKLM-x32\...\{9294F169-72EE-4D74-AE92-CA25F64B4FF8}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Foxit Creator (HKLM-x32\...\Foxit Creator) (Version: 3,0,2,0506 - Foxit Corporation)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 6.0.3.524 - Foxit Corporation)
Free Alarm Clock 3.0.3 (HKLM-x32\...\{8ED5A2F1-338F-4608-8AF7-BCD1ADC1E1F7}_is1) (Version: 3.0 - Comfort Software Group)
Futuremark SystemInfo (HKLM-x32\...\{BEE64C14-BEF1-4610-8A68-A16EAA47B882}) (Version: 3.54.1.1 - Futuremark Corporation)
gamelauncher-ps2-live (HKCU\...\SOE-C:/Users/Public/Sony Online Entertainment/Installed Games/PlanetSide 2) (Version:  - Sony Online Entertainment)
GamersFirst LIVE! (HKLM-x32\...\GamersFirst LIVE!) (Version:  - GamersFirst)
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Drive (HKLM-x32\...\{709316AD-161C-4D5C-9AE7-0B3A822DA271}) (Version: 1.30.2170.0459 - Google, Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GPBaseService2 (HKLM-x32\...\{BB3447F6-9553-4AA9-960E-0DB5310C5779}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
GUI for dvdauthor 1.07 (HKLM-x32\...\GUI for dvdauthor) (Version: 1.07 - Boraxsoft)
Haali Media Splitter (HKLM-x32\...\HaaliMkx) (Version:  - )
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Helix YUV Codecs (remove only) (HKLM-x32\...\HelixYUVCodecs) (Version:  - )
HP Customer Participation Program 14.0 (HKLM\...\HPExtendedCapabilities) (Version: 14.0 - HP)
HP Document Manager 2.0 (HKLM\...\HP Document Manager) (Version: 2.0 - HP)
HP Imaging Device Functions 14.0 (HKLM\...\HP Imaging Device Functions) (Version: 14.0 - HP)
HP OfficeJet J4600 All-In-One Series (HKLM\...\{4945F319-A24D-454C-A411-F3689987315D}) (Version: 14.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 14.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 14.0 - HP)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{846B5DED-DC8C-4E1A-B5B4-9F5B39A0CACE}) (Version: 1.00.0000 - Microsoft) Hidden
HPPhotoSmartDiscLabelContent1 (HKLM-x32\...\{681B698F-C997-42C3-B184-B489C6CA24C9}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (HKLM-x32\...\{D79113E7-274C-470B-BD46-01B10219DF6A}) (Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (HKLM-x32\...\{150B6201-E9E6-4DFB-960E-CCBD53FBDDED}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM-x32\...\{AC35A885-0F8F-4857-B7DA-6E8DFB43E6B3}) (Version: 140.0.212.000 - Hewlett-Packard) Hidden
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.5.0 - LIGHTNING UK!)
InfiniteCrisis_410193F41CAE (HKLM-x32\...\InfiniteCrisis_410193F41CAE) (Version:  - Turbine, Inc)
J4680 (HKLM-x32\...\{D7D3E265-119C-4EFD-BB43-BEAF464FC969}) (Version: 140.0.000.000 - Hewlett-Packard) Hidden
Java 8 Update 91 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218091F0}) (Version: 8.0.910.15 - Oracle Corporation)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
L.A. Noire (HKLM-x32\...\Steam App 110800) (Version:  - Team Bondi)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
LG United Mobile Driver (HKLM-x32\...\{2A3A4BD6-6CE0-4E2A-80D2-1D0FF6ACBFBA}) (Version: 3.2 - LG Electronics)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
MarketResearch (HKLM-x32\...\{D360FA88-17C8-4F14-B67F-13AAF9607B12}) (Version: 140.0.214.000 - Hewlett-Packard) Hidden
MediaMonkey 4.0 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.0 - Ventis Media Inc.)
Metro 2033 (HKLM-x32\...\Steam App 43110) (Version:  - THQ)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{832D9DE0-8AFC-4689-9819-4DBBDEBD3E4F}) (Version: 3.5.92.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{4CB0307C-565E-4441-86BE-0DF2E4FB828C}) (Version: 3.5.50.0 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.9.218.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM-x32\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
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MixMeister BPM Analyzer 1.0 (HKLM-x32\...\MixMeister BPM Analyzer_is1) (Version:  - MixMeister Technology LLC)
Mobipocket Reader 6.2 (HKLM-x32\...\{342126E1-173C-4585-BFBE-3EBDD20E3E9E}) (Version: 6.2.608 - Mobipocket.com)
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Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 47.0.0.5999 - Mozilla)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
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Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.56.1 - Black Tree Gaming)
NVIDIA 3D Vision Controller Driver 352.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 352.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 358.91 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.9.1.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.9.1.22 - NVIDIA Corporation)
NVIDIA Graphics Driver 358.91 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 358.91 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
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OpenOffice.org 3.3 (HKLM-x32\...\{3E171899-0175-47CC-84C4-562ACDD4C021}) (Version: 3.3.9567 - OpenOffice.org)
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PlanetSide 2 (HKCU\...\soe-PlanetSide 2) (Version: 1.0.3.181 - Sony Online Entertainment)
PlanetSide 2 Beta (HKCU\...\SOE-PlanetSide 2 Beta) (Version:  - Sony Online Entertainment)
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QPST 2.7 (HKLM-x32\...\{EDA714EC-11CC-41BC-A342-22C2F381D165}) (Version: 2.7.366 - Qualcomm)
Quake (HKLM-x32\...\Steam App 2310) (Version:  - id Software)
RAVE Downloader (HKLM-x32\...\{1DA78E58-8AB0-4023-9F20-F42C89449B70}) (Version: 1.4.0 - Convergys)
Razer Core (HKLM-x32\...\Razer Core) (Version: 1.0.1.61 - Razer Inc)
Razer Synapse 2.0 (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.17.22 - Razer Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.21.531.2010 - Realtek)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation) Hidden
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.4.0 - Renesas Electronics Corporation)
Rising Thunder (HKLM-x32\...\{058B8624-E23B-4AD5-AF38-F9E70D6225EE}) (Version: 1.00.0000 - Radiant)
Rockstar Games Social Club (HKLM-x32\...\Rockstar Games Social Club) (Version: 1.0.6.1 - Rockstar Games)
Rosetta Stone Version 3 (HKLM-x32\...\{99011A6E-5200-11DE-BDB8-7ACD56D89593}) (Version: 3.4.5.0 - Rosetta Stone Ltd.)
Samsung Kies (HKLM-x32\...\{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.1.0.11112_41 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.1.0.11112_41 - Samsung Electronics Co., Ltd.)
Samsung USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.55.0 - Samsung Electronics Co., Ltd.)
Scan (HKLM-x32\...\{06A1D88C-E102-4527-AF70-29FFD7AF215A}) (Version: 140.0.167.000 - Hewlett-Packard) Hidden
SDFormatter (HKLM-x32\...\{179324FF-7B16-4BA8-9836-055CAAEE4F08}) (Version: 4.0.0 - SD Association)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.0260 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.9.1.22 - NVIDIA Corporation) Hidden
Shop for HP Supplies (HKLM\...\Shop for HP Supplies) (Version: 14.0 - HP)
Simple Port Forwarding (HKLM-x32\...\Simple Port Forwarding) (Version: 3.1.5 - PcWinTech.com)
Skype Click to Call (HKLM-x32\...\{B6CF2967-C81E-40C0-9815-C05774FEF120}) (Version: 5.9.9216 - Skype Technologies S.A.)
Skype™ 7.5 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.5.102 - Skype Technologies S.A.)
SmartWebPrinting (HKLM-x32\...\{8FF6F5CA-4E30-4E3B-B951-204CAAA2716A}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
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Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Status (HKLM-x32\...\{5B025634-7D5B-4B8D-BE2A-7943C1CF2D5D}) (Version: 140.0.256.000 - Hewlett-Packard) Hidden
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
SUABnR (HKLM-x32\...\{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.) Hidden
SUABnR (HKLM-x32\...\InstallShield_{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamSpeak 3 Client (HKLM\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
The Wolf Among Us (HKLM-x32\...\Steam App 250320) (Version:  - Telltale Games)
Thief: Deadly Shadows (HKLM-x32\...\Steam App 6980) (Version:  - Ion Storm)
Toolbox (HKLM-x32\...\{292F0F52-B62D-4E71-921B-89A682402201}) (Version: 140.0.428.000 - Hewlett-Packard) Hidden
TrayApp (HKLM-x32\...\{CD31E63D-47FD-491C-8117-CF201D0AFAB5}) (Version: 140.0.213.000 - Hewlett-Packard) Hidden
Trillian (HKLM-x32\...\Trillian) (Version:  - Cerulean Studios, LLC)
Ultima Online version ... (HKLM-x32\...\Ultima Online_is1) (Version: ... - )
Universal Media Server (HKLM-x32\...\Universal Media Server) (Version: 6.1.0 - Universal Media Server)
Universe Sandbox (HKLM-x32\...\Universe Sandbox) (Version:  - )
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
Veetle TV 0.9.18 (HKLM-x32\...\Veetle TV) (Version: 0.9.18 - Veetle, Inc)
Vegas Pro 10.0 (HKLM-x32\...\{6D592E30-11EC-11E0-859C-0013D3D69929}) (Version: 10.0.469 - Sony)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Verizon Wireless Software Upgrade Assistant - Samsung(ar) (HKLM-x32\...\{267B6912-6F26-4FFD-9342-8E84A7B26151}) (Version: 2.13.1103 - Samsung Electronics Co., Ltd.)
Verizon Wireless Software Utility Application for Android - Samsung (HKLM-x32\...\{041E914E-7B73-4E8B-967F-B7FFC527FF80}) (Version: 2.14.0106 - Samsung Electronics Co., Ltd.)
VLC media player 1.1.10 (HKLM-x32\...\VLC media player) (Version: 1.1.10 - VideoLAN)
VSO ConvertXToDVD (HKLM-x32\...\{CE1F93C0-4353-4C9D-84DA-AB4E7C63ED32}_is1) (Version: 5.1.0.2 - VSO Software)
VSO Video Converter 1 (HKLM-x32\...\{{5289246A-D537-4823-88C2-38C17840E45A}_is1) (Version: 1.1.0.20 - VSO Software)
War Thunder Launcher 1.0.1.199 (HKLM-x32\...\{ed8deea4-29fa-3932-9612-e2122d8a62d9}}_is1) (Version:  - 2012 Gaijin Entertainment Corporation)
Warhammer 40,000 Space Marine (HKLM-x32\...\Steam App 55150) (Version:  - Relic)
WebReg (HKLM-x32\...\{8EE94FD8-5F52-4463-A340-185D16328158}) (Version: 140.0.213.017 - Hewlett-Packard) Hidden
Win32DiskImager version 0.9.5 (HKLM-x32\...\{D074CE74-912A-4AD3-A0BF-3937D9D01F17}_is1) (Version: 0.9.5 - ImageWriter Developers)
WinCDEmu (HKLM-x32\...\WinCDEmu) (Version: 3.6 - Bazis)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
WinRAR 4.00 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.00.0 - win.rar GmbH)
Wise Registry Cleaner 8.23 (HKLM-x32\...\Wise Registry Cleaner_is1) (Version: 8.23 - WiseCleaner.com, Inc.)
Yahoo Search Set (HKLM-x32\...\Yahoo! SearchSet) (Version:  - Yahoo Inc.)
Yahoo! Detect (HKLM-x32\...\YTdetect) (Version:  - )
 
========================= Devices: ================================
 
Name: Officejet J4680 series
Description: Officejet J4680 series
Class Guid: {4d36e971-e325-11ce-bfc1-08002be10318}
Manufacturer: HP
Service: 
Device ID: ROOT\MULTIFUNCTION\0000
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 56%
Total physical RAM: 8190.18 MB
Available physical RAM: 3595.31 MB
Total Virtual: 16378.54 MB
Available Virtual: 11205.96 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:246.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\BJ-PC
 
Administrator            bj                       bj2                      
Guest                    test                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
14-06-2016 22:40:30 Windows Update
21-06-2016 18:34:56 Windows Update
26-06-2016 18:36:09 Windows Update
27-06-2016 23:11:04 Installed PingPlotter 5
 
**** End of log ****
 


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#2 Trikein

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Posted 28 June 2016 - 08:03 AM

Can you show the pingplotter and WinMTR issue? Also, what are you modem's signal levels? Can find them at 192.168.100.1, unless a gateway. Sounds like T3 errors and you are getting contractors who just look at the blinky lights for troubleshooting. 

 

Also, what is "Simple Port Forwarding (HKLM-x32\...\Simple Port Forwarding) (Version: 3.1.5 - PcWinTech.com)"?


Edited by Trikein, 28 June 2016 - 08:10 AM.


#3 billysjr

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Posted 29 June 2016 - 11:38 AM

I can't view the signal levels (that i'm aware of, i couldnt find them, at least) with this gateway they installed for "testing" purposes. but my signal levels have always been excellent, that was one of the first things i checked

 

not contractors, have all been suddenlink employees, they sent the field services supervisor out here twice already. he's also the one who told me that the first hop from my modem is not part of their network, which to my (admittedly limited) knowledge, is impossible. 

 

Here's a couple of the WinMTR outputs. I started turning it on and logging as soon as I noticed the latency problems start. I'll have to get the rest off of my laptop if more are needed, these are the logs I had on my desktop. every report looks like this, with packet loss at the first hop as high as 9%.

------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                          hitronhub.home -    0 |   76 |   76 |    0 |    2 |   30 |    0 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |    8 |   14 |  120 |   13 |

|          173-219-225-142.suddenlink.net -    3 |   69 |   67 |    9 |   16 |  117 |   14 |

|          173-219-250-128.suddenlink.net -    3 |   69 |   67 |    9 |   17 |  119 |   12 |

|           173-219-227-64.suddenlink.net -    5 |   65 |   62 |  197 |  365 |  609 |  331 |

|               ae2-115.dal33.ip4.gtt.net -    3 |   69 |   67 |   12 |   19 |  122 |   14 |

|                as1239.dal33.ip4.gtt.net -    3 |   69 |   67 |   11 |   19 |  127 |   16 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |   14 |   22 |  121 |   19 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |   15 |   24 |  122 |   17 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |   52 |   64 |  152 |   58 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |   39 |   47 |  149 |   46 |

|             sl-gw23-roa-.sprintlink.net -    3 |   69 |   67 |   42 |   51 |  147 |   47 |

|                          INTEL_CE_LINUX -    3 |   69 |   67 |   41 |   49 |  150 |   48 |

|            cdc-workathome.convergys.com -    3 |   69 |   67 |   42 |   49 |  150 |   47 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                          hitronhub.home -    0 |   55 |   55 |    0 |    1 |   11 |    0 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |    8 |   15 |   59 |   12 |

|          173-219-225-142.suddenlink.net -    7 |   43 |   40 |    9 |   14 |   63 |   13 |

|          173-219-250-128.suddenlink.net -    7 |   43 |   40 |   10 |   17 |   60 |   14 |

|           173-219-227-64.suddenlink.net -   17 |   30 |   25 |  322 |  368 |  575 |  575 |

|               ae2-115.dal33.ip4.gtt.net -    7 |   43 |   40 |   12 |   18 |   38 |   18 |

|                as1239.dal33.ip4.gtt.net -    7 |   43 |   40 |   13 |   18 |   44 |   14 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |   14 |   23 |   66 |   19 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |   14 |   24 |   89 |   21 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |   55 |   64 |  108 |   62 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |   40 |   48 |   96 |   42 |

|             sl-gw23-roa-.sprintlink.net -    7 |   43 |   40 |   41 |   46 |   84 |   45 |

|                          INTEL_CE_LINUX -    7 |   43 |   40 |   43 |   49 |   96 |   48 |

|            cdc-workathome.convergys.com -    7 |   43 |   40 |   43 |   51 |   95 |   48 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


#4 Trikein

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Posted 29 June 2016 - 12:03 PM

Is that on a wired connection? If not, please repeat on wired. If so, what model gateway did they install for testing? Showing some minor latency problems there that should be isolated first. Also some packet loss and more latency between gateway and ISP. 



#5 billysjr

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Posted 29 June 2016 - 12:17 PM

It's wired. the gateway is a hitron cgnm-2250

 

edit to add this: field service supervisor was here again just now, i showed him the logs again and asked him about that 1st hop after my modem. he first said its your vpn, i'm not using a vpn. then he said its the modem, i pointed out that the modem was the first hop. so he called an engineer who told him that its the routers subnet.

 

then he says the engineer said i'm using a lot of data every month, which is true, i work from home and my wife and i watch a lot of netflix. i asked are they throttling internet accounts with high data usage, and he said yes they are. 

 

i'm not sure if the throttling would account for this, but they put me on a free unlimited data for the month to test this theory.

 

that's where i'm at right now. 


Edited by billysjr, 29 June 2016 - 03:23 PM.


#6 billysjr

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Posted 06 July 2016 - 05:02 AM

bump



#7 Trikein

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Posted 06 July 2016 - 08:42 AM

Sounds like the technician didn't know bleep from door knobs. So many technicians know only just enough to get the little lights on the modem to be the right color. Anything past that they have to "phone home". I say this as someone who used to work for a ISP. 

 

I would say the problem is a mix of a crappy gateway and the amount of data your pushing through it and congestion in your area. Throttling would slow you down(throughput), not disconnect you and cause latency. I would ask for a stand alone modem and get your own router. Atleast then you can truly isolate network issues from ISP issues. 






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