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Got a virus - Do not know what


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#1 coachoflife

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Posted 27 June 2016 - 11:44 AM

Something put a homegroup logo onto my icons which I cannot get rid of (never use homegroup), blitzed my computer but have the exact same browser as nothing is gone,  got a message about steam (which I have just installed) saying it could not load up but it was trying before my router was ready to be used as it was still loading up ( tried when router fully loaded bit it had the same thing (loading up) for ages so eventually switched computer on/off to get rid of it.  



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#2 buddy215

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Posted 27 June 2016 - 12:00 PM

Best to start a new topic in the Malware Removal Forum.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


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