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Windows 10; mouse clicks greatly delayed


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#1 James Oates

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Posted 27 June 2016 - 09:33 AM

For some reason, I must hold the LMB down when I want to click on something.  Eventually, the link will respond.  I have attempted the steps that I can find with no improvement.  Sorry to bother you, and, if you would be willing to assist, I would be grateful...thank you in advance.

 

Warmly,

James



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#2 buddy215

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Posted 27 June 2016 - 12:28 PM

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 James Oates

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Posted 28 June 2016 - 07:11 AM

Thanks buddy.  I will post each result as I get them.  Here is the result from MBAM...

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 6/28/2016
Scan Time: 6:30 AM
Logfile: MBAM.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.06.28.03
Rootkit Database: v2016.05.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: James

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 389617
Time Elapsed: 26 min, 44 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#4 James Oates

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Posted 28 June 2016 - 01:08 PM

For some reason, I am not able to copy and paste the ADW nor the JRT results. 



#5 buddy215

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Posted 28 June 2016 - 01:19 PM

Did you allow them to Clean....delete what they found? Did the computer need to reboot to finish the cleaning and deletion?

 

You can run the Eset Online scan in Safe Mode with Networking. Perhaps you will be able to copy and paste from there, too.

That might help with the mouse problem, too. Especially if some program or malware is gobbling up the RAM and processing.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 James Oates

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Posted 28 June 2016 - 01:26 PM

I did allow them to clean and delete what they found.  The computer did need to reboot.  I just attempted to download and run the latest version of ESET and I got a box saying that I could not download the latest version.  It allowed me to use the current version and it is running now.



#7 buddy215

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Posted 28 June 2016 - 01:28 PM

Okay....


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 James Oates

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Posted 28 June 2016 - 01:33 PM

I don't know what has changed, and it seems that the mouse clicks are working properly now.  Thx for your help, something appears to have been corrected.



#9 buddy215

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Posted 28 June 2016 - 01:43 PM

It could of been what the two programs found and deleted and it could of been just cleaning out all the junk using CCleaner...or a combo of both.

 

After you have posted Eset's results....please do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 James Oates

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Posted 28 June 2016 - 03:49 PM

Okay...my issue has changed now.  I can no longer copy and paste something.  I can save txt files and select all, and my RMB is either not copying or not pasting, or both.  On a happier note, the LMB seems to be working fine...lol.  Might you have any ideas regarding how to get the RMB working?



#11 buddy215

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Posted 28 June 2016 - 05:54 PM

I highlight what I want to copy while holding the LMB down. Then I use the RMB to copy to the clipboard what is highlighted. Then using RMB to paste. I can remember 12 years ago having to

learn that and getting a bit of a feeling of self-satisfaction. :) Not sure if that is what you are attempting to do. Of course, other times I might use the Select All...

 

Try not saving....just highlight...copy....paste. Another user this week had what I think is the same issue. Not sure if the user was first copying to the Desktop...which the user mentioned...instead of

just doing what I suggested or following what the instructions said to do. But the user was able to post the logs and that ended the discussion.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#12 James Oates

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Posted 28 June 2016 - 07:18 PM

Yes sir...that is what I am attempting and when I move over here to paste, the RMB does not bring up the normal option to select paste...hmmm



#13 buddy215

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Posted 28 June 2016 - 08:50 PM

Just to be clear...you clicked on the Save To Text File button in the bottom right hand corner of CCleaner page. That copied the list of

Windows Startups to NotePad. Then you found the Notepad and either clicked on Edit, choose select all, then right clicked

and chose copy, then attempted to copy into reply and failed.....or you opened the Notepad, left clicked and highlighted the

list of Windows Startups, right clicked on the list and chose copy, then attempted to paste into reply and failed.

 

I just booted into Windows to double check those instructions and all worked for me.

 

What about the Eset Scan....did it find and remove anything? hmmmm...is its log what you are having a problem with posting?

I got very little sleep last night...it is beginning to show...so I think I'm calling it quits for today.
 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#14 James Oates

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Posted 29 June 2016 - 05:04 AM

GM buddy...correct, and, to be even more clear, I can copy and paste anywhere I wish, except to this page to send the info in a reply.  When I right click in this space, I do not get an option to paste.  While I find that a bit frustrating, I suppose it is really ok since copy/paste is working everywhere else...and ESET did not find any threats.



#15 buddy215

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Posted 29 June 2016 - 06:04 AM

Okay....since the mouse slow to respond issue seems to be cleared up....that is about all I can help you with....

You could ask in the Windows 10 forum why you can't paste into replies. Up to you.

 

 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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