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Getting Bsod with several different errors.


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#1 Cak920

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Posted 25 June 2016 - 07:23 PM

Attached File  SysnativeFileCollectionApp.zip   1.22MB   2 downloads

I keep getting blue screened and my computer reboots and I cannot figure out the problem. It gives me different errors every time. And seems to happen at random not during anything in particular.
My build:
Amd phenom II 3.6 ghz quad core psu
Gtx 950 sc gpu
Mai 970 a motherboard
G skill Ripjaw 2 x 4 gb ram
Cooler master 400w power supply
Western digital 500 gb hard drive
Windows 10 64 bit os

The errors I managed to see are
Driver IRQL NOT LESS OR EQUAL (dxgmms2.sys)
Page fault in non paged area
System service exception
Kmode exception not handled


Edited by Cak920, 25 June 2016 - 07:35 PM.


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#2 usasma

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    Still visually handicapped (avatar is memory developed by my Dad


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Posted 27 June 2016 - 05:39 PM

Your UEFI/BIOS (version V1.11) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

Out of 11 memory dumps there were 6 different BSOD  (aka STOP or BugCheck) error codes.  The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case.  Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
- low-level driver problems
- or even malware (scanned for when we ask for hardware diagnostics from http://www.carrona.org/initdiag.html or http://www.carrona.org/hwdiag.html ).

Please get a head start on the hardware diagnostics - they are located here:  http://www.carrona.org/hwdiag.html
 

This driver is known to be a problem on some Windows systems:  C:\Program Files (x86)\MSI\ControlCenter\Sleep\NTIOLib_X64.sys

It belongs to a program called Sleep in the MSI Control Center.  Please uninstall it.

 

In the event that these things don't stop/identify the cause of the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Sat Jun 25 20:18:46.180 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062516-26125-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:49:04.943
Probably caused by :USBPORT.SYS ( USBPORT+15a2f )
BugCheck 1E, {ffffffffc0000005, fffff8030f7ec7bf, 0, ffffffffffffffff}
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8030f7ec7bf, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  TiWorker.exe
FAILURE_BUCKET_ID: 0x1E_c0000005_R_USBPORT!Unknown_Function
  BIOS Version                  V1.11
  BIOS Release Date             10/31/2012
  Manufacturer                  MSI
  Product Name                  MS-7693
  Baseboard Product             970A-G46 (MS-7693)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 25 19:29:05.303 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062516-22718-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:04:12.074
Probably caused by :HIDCLASS.SYS ( HIDCLASS+19a5 )
BugCheck D1, {ffffe000830460a0, 2, 0, fffff800611f19a5}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: ffffe000830460a0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800611f19a5, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_HIDCLASS!Unknown_Function
  BIOS Version                  V1.11
  BIOS Release Date             10/31/2012
  Manufacturer                  MSI
  Product Name                  MS-7693
  Baseboard Product             970A-G46 (MS-7693)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Sat Jun 25 20:18:46.180 2016 (UTC - 4:00)**************************
amdide64.sys                  Sun Dec 18 20:43:17 2011 (4EEE96B5)
NTIOLib_X64.sys               Thu Nov  8 20:43:52 2012 (509C5FD8)
LGSHidFilt.Sys                Thu May 30 11:16:33 2013 (51A76D51)
xusb22.sys                    Thu Oct 29 22:41:10 2015 (5632D8C6)
rt640x64.sys                  Fri Mar 11 00:57:50 2016 (56E25E5E)
nvhda64v.sys                  Thu Mar 24 15:26:36 2016 (56F43F6C)
nvvad64v.sys                  Tue Apr 12 04:46:52 2016 (570CB5FC)
RTKVHD64.sys                  Tue Apr 26 07:58:01 2016 (571F57C9)
nvlddmkm.sys                  Thu Jun  2 23:11:28 2016 (5750F560)
NvStreamKms.sys               Fri Jun  3 07:28:21 2016 (575169D5)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 25 11:11:08.745 2016 (UTC - 4:00)**************************
cpuz138_x64.sys               Thu Feb 26 02:04:34 2015 (54EEC582)
avgwfpa.sys                   Thu Dec 10 04:34:49 2015 (56694739)
TuneUpUtilitiesDriver64.sys   Thu Jan 14 09:16:23 2016 (5697ADB7)
avgidsha.sys                  Tue Jan 26 05:04:23 2016 (56A744A7)
avgloga.sys                   Tue Feb 16 09:04:03 2016 (56C32C53)
avgdiska.sys                  Tue Feb 16 09:07:26 2016 (56C32D1E)
avgrkx64.sys                  Mon May  2 10:06:38 2016 (57275EEE)
avgldx64.sys                  Mon May  2 10:13:06 2016 (57276072)
avguniva.sys                  Thu May  5 05:06:15 2016 (572B0D07)
avgmfx64.sys                  Thu May  5 05:06:21 2016 (572B0D0D)
avgidsdrivera.sys             Wed May 18 06:12:43 2016 (573C401B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 25 11:00:39.287 2016 (UTC - 4:00)**************************
NTIOLib_X64.sys               Thu Oct 25 06:27:58 2012 (5089142E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jun 24 10:55:32.461 2016 (UTC - 4:00)**************************
RTKVHD64.sys                  Tue Nov 20 06:10:14 2012 (50AB6516)
nvhda64v.sys                  Thu Apr 16 15:03:16 2015 (55300774)
nvlddmkm.sys                  Thu Aug  6 19:16:04 2015 (55C3EAB4)
rt640x64.sys                  Wed Oct  7 11:03:55 2015 (5615345B)


http://www.carrona.org/drivers/driver.php?id=amdide64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=xusb22.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=cpuz138_x64.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=TuneUpUtilitiesDriver64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
avguniva.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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