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Computer will not boot after Windows 10 Upgrade


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#1 Lombardi Rahm

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Posted 25 June 2016 - 03:17 PM

I did a windows 10 upgrade from Windows 7 and the installation went well until my HP printer driver was not working. The new upgrade would not recognize my HP multi purpose printer. 

 

I simply installed the most updated HP print driver for my printer, which WIN 10 again refused to recognize. 

 

I restarted my machine, it Blue Screened and just would HANG. 

 

I interrupted the hang and held the power button down to turn off the machine. 

 

The machine would reboot and then HANG on the blue screen, reboot and then HANG on the blue screen, over and over. 

 

I interrupted the hang again and held the power button down to turn off the machine. 

 

Now the machine will not BOOT, no boot sequence, nothing. 

 

Please help. 

 



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#2 usasma

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Posted 27 June 2016 - 05:04 AM

What happens when you tap the "Esc" key as the system turns on?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Lombardi Rahm

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Posted 27 June 2016 - 09:18 PM

Nothing. Just humms. I tried multiple esc hits and ctrl alt del's



#4 usasma

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Posted 28 June 2016 - 07:43 AM

Make and model of the system?  Desktop, laptop, or All In One?

Can you disconnect the hard drive to see if it does anything without it?

Same for the memory.

Be sure to remove the battery (if a laptop) and to unplug it from the wall before messing with the inside of the system.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Lombardi Rahm

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Posted 30 June 2016 - 05:48 PM

tried to boot after doing the following or combo thereof. 

 

removed ram 

removed hard drive connection from board

 

no results. 

 

attached is machine info. 

Attached Files



#6 usasma

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Posted 02 July 2016 - 09:37 AM

Most likely it's a problem with the video card.

As it's a SlimLine system, finding another video card to test with may be difficult.

Are you technically proficient enough to pursue this sort of hardware troubleshooting?

 

If so, I'd suggest posting over in the Internal Hardware forums so you can get some more expert assistance:    http://www.bleepingcomputer.com/forums/f/7/internal-hardware/ 

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Lombardi Rahm

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Posted 02 July 2016 - 09:39 PM

I do not think it is a video card issue.

 

I really would like to trouble shoot other issues, like getting a boot disc or something before going down the video card path, especially when my machine cannot even get me a C prompt. 

 

The computer will not reboot. It blue screened and gave some error code having to do with problems with corrupt files. I cannot remember the error code, it started with a "W" I think. 

 

It was working with WIN 10 and 7 fine, until I interrupted the restarts. 



#8 usasma

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Posted 03 July 2016 - 06:18 AM

Here's a list of the more common BSOD's that start with W:

STOP 0x00000091: WIN32K_INIT_OR_RIT_FAILURE

STOP 0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL

STOP 0x000000E4: WORKER_INVALID

STOP 0x0000010D: WDF_VIOLATION

STOP 0x00000122: WHEA_INTERNAL_ERROR

STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR

STOP 0x00000128: WORKER_THREAD_RETURNED_WITH_BAD_IO_PRIORITY

STOP 0x00000129: WORKER_THREAD_RETURNED_WITH_BAD_PAGING_IO_PRIORITY

STOP 0x00000137: WIN32K_HANDLE_MANAGER

STOP 0x00000156: WINSOCK_DETECTED_HUNG_CLOSESOCKET_LIVEDUMP

STOP 0x0000015B: WORKER_THREAD_RETURNED_WITH_SYSTEM_PAGE_PRIORITY_ACTIVE

STOP 0x00000160: WIN32K_ATOMIC_CHECK_FAILURE

STOP 0x00000163: WORKER_THREAD_TEST_CONDITION

STOP 0x00000164: WIN32K_CRITICAL_FAILURE

 

Of these, the most common is the one that starts with STOP 0x00000124

This is most often a hardware error.

 

There are more that start with W, but they're not likely to appear on your system.

The full list is here:  http://www.carrona.org/bsodindx.html#Example

 

Are you getting any video at all?  If not, then the place to start troubleshooting is with the video card.

If you don't have any video, then all the boot disks in the world won't help - because you can't see what they put on the screen.

And, you can't see the screen to select the boot disk to boot from.

 

If the system shows video, then boot disks can be helpful.

For starters, try these bootable diagnostics:  http://www.carrona.org/initdiag.html


Edited by usasma, 03 July 2016 - 06:21 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Lombardi Rahm

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Posted 05 July 2016 - 12:26 PM

It is a WDF Violation.



#10 Lombardi Rahm

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Posted 05 July 2016 - 02:14 PM

System has working video, but needs to boot up to have something to show. 



#11 usasma

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Posted 06 July 2016 - 08:25 AM

This is most often a driver problem, so starting in SafeMode is the way to proceed.

 

You'll have to get into Startup Repair...Troubleshoot...Advanced Options...Startup Settings in order to enable SafeMode.

Let us know if it works in SafeMode or not.

Most often, working in SafeMode but not in normal mode is due to a 3rd party driver.

If it doesn't work in SafeMode either, then it's most likely a Windows driver.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Lombardi Rahm

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Posted 07 July 2016 - 12:22 PM

The machine will not even boot up to offer me the opportunity to get into safe mode. 

 

The machine perpetually hangs in pre boot mode



#13 usasma

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Posted 08 July 2016 - 02:06 PM

Here are the repair options you have with a Windows system.  Just go down the list until you find one that works for you:

 

- System Restore to a point before this started happening.

- DISM/SFC repair (DISM doesn't work with W7, although SFC does)
    

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


- RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

- Repair install of the OS (Thanks to FreeBooter!):
   

 

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


- RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

- Wipe and reinstall from the Recovery Partition (if so equipped)

- Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

 

If you can't even get to that point, then you've got to start troubleshooting by "stripdown"

Here's a link to get you started:  http://www.carrona.org/strpdown.html

Good luck!


Edited by usasma, 08 July 2016 - 02:06 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 Lombardi Rahm

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Posted 09 July 2016 - 03:03 PM

Please provide me with a link to make a boot CD 



#15 usasma

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Posted 10 July 2016 - 07:20 AM

There's several in this page:  http://www.carrona.org/initdiag.html

You can also try the Ultimate Boot CD ( http://www.ultimatebootcd.com/download.html )


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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