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BDDVDRW DVD/CD Drive unable to read media


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24 replies to this topic

#1 Beschravi

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Posted 25 June 2016 - 04:41 AM

 I have an HP Envy Phoenix 810-135qe Windows 7 (64-bit) machine. The problem is with my BDDVDRW DVD/CD drive. It was working fine

up until a week ago, now it won't open/play any media. The strange thing is that the drive shows up in Device Manager and says the device

is working properly. It also shows up in diskmgmt.msc as well. I tried uninstalling it in Device Manager and restarted the computer and then

it worked fine. However on the next computer session I had the same problem. I tried the uninstall/restart again and it worked for a second

time. I experienced the same problem on the next computer session, but then any further attempts at uninstall/restart wouldn't get it to work

at all. So having done that, I'm fairly convinced there's a corrupted windows configuration or registry file somewhere. I did check the HP site

to see if there was a new driver available but there was none.



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#2 hamluis

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Posted 25 June 2016 - 11:01 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 dc3

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Posted 25 June 2016 - 01:23 PM

If this is a corrupt Windows file you can run the sfc /scannow.

 

 
 
Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and select Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
command%20prompt%20w8_zpsxjmewau9.png
 
Copy and paste sfc /scannow in the command prompt, then press Enter to start the scan.  
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished and if intergrity issues are found (corrupt files that couldn't be repaired), please do the following.
 
Click on the Start orb rsz_1rsz_1rsz_start_orb_zpshjewtibd.png then type cmd in the Search box. 
 
CMD will appear above the search box, right click on it and select Run as administrator.
 
When the Elevated Command Prompt opens copy and paste the command below, then press Enter.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open 
the CBS log, copy and paste the log in your topic.
 
 
If you believe this is a corrupt registry file you can us the Last Known Good Configuration in the Advanced Boot Options.
 
To access the Advanced Boot Options turn on the computer and immediately start tapping the F8 key until the Advanced Boot Options open.  Use the up or down keys to move the pointer over Last Known Good Configuration, press the Enter button to select your choice.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 Beschravi

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Posted 25 June 2016 - 01:29 PM

Thank you Louis, here's the link for Speccy, http://speccy.piriform.com/results/r7wcah8xrErU4IOaESk5k0E
 
Here are the results from MiniToolBox...
 
MiniToolBox by Farbar  Version: 01-07-2015
Ran by Michael (administrator) on 25-06-2016 at 14:14:35
Running from "C:\Users\Michael\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: 810-135qe Manufacturer: Hewlett-Packard

Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (06/25/2016 01:09:07 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]
 
Error: (06/25/2016 01:09:07 PM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)

 

Error: (06/25/2016 01:09:07 PM) (Source: HP Active Health) (User: )
Description: DiskPhysical executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]

 

Error: (06/25/2016 01:04:05 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]

 

Error: (06/25/2016 01:03:29 PM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)

 

Error: (06/25/2016 01:03:23 PM) (Source: HP Active Health) (User: )
Description: DiskPhysical executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]

 

Error: (06/25/2016 03:55:53 AM) (Source: Application Hang) (User: )
Description: The program NOTEPAD.EXE version 6.1.7601.18917 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1d64
Start Time: 01d1ceb6ece94479
Termination Time: 5
Application Path: C:\windows\system32\NOTEPAD.EXE
Report Id: 39803c58-3aaa-11e6-ba7f-90489a148f26

 

Error: (06/25/2016 03:54:42 AM) (Source: Application Hang) (User: )
Description: The program NOTEPAD.EXE version 6.1.7601.18917 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 10b8
Start Time: 01d1ceb6ae3eeac9
Termination Time: 0
Application Path: C:\windows\system32\NOTEPAD.EXE
Report Id: 0f801d6e-3aaa-11e6-ba7f-90489a148f26

 

Error: (06/25/2016 03:38:35 AM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature validation. Execution aborted: [C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\Executable Agent Data\_Shared\DiskCheck\ETD_GetSMART.exe]
Error: (06/25/2016 03:38:35 AM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception: System.NullReferenceException: Object reference not set to an instance of an object.
   at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo agentStateFile, IDataClassCollector dataClassColector)
   at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object agentObj)

 

System errors:
=============
Error: (06/25/2016 00:59:34 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)

 

Error: (06/25/2016 00:59:08 PM) (Source: Service Control Manager) (User: )
Description: The Routing and Remote Access service terminated with service-specific error %%11004.

 

Error: (06/25/2016 00:59:05 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.

 

Error: (06/25/2016 00:59:05 PM) (Source: RemoteAccess) (User: )
Description: The currently configured authentication provider failed to load and initialize successfully. The requested name is valid, but no data of the requested type was found.

 

Error: (06/25/2016 03:34:29 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)
Error: (06/25/2016 03:32:10 AM) (Source: Service Control Manager) (User: )

 

Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.
Error: (06/24/2016 11:39:57 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)

 

Error: (06/24/2016 10:39:35 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)

 

Error: (06/24/2016 10:39:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)

 

Error: (06/24/2016 09:08:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: machine-defaultLocalActivation{06622D85-6856-4460-8DE1-A81921B41C4B}{06622D85-6856-4460-8DE1-A81921B41C4B}NT AUTHORITYNETWORK SERVICES-1-5-20LocalHost (Using LRPC)

 

Microsoft Office Sessions:
=========================

 

=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.016.20045 - Adobe Systems Incorporated)
Adobe Flash Player 22 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Flash Player 22 PPAPI (HKLM-x32\...\Adobe Flash Player PPAPI) (Version: 22.0.0.192 - Adobe Systems Incorporated)
Adobe Illustrator CS2 (HKLM-x32\...\Adobe Illustrator CS2) (Version: 12.000.000 - Adobe Systems Inc.)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\{7F28165B-148D-4672-AA21-469D9E6E3CB6}) (Version: 20.21.3317.03861 - Alcor Micro Corp.) Hidden
Alcor Micro USB Card Reader Driver  (HKLM-x32\...\AmUStor) (Version: 20.21.3317.03861 - Alcor Micro Corp.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AT&T Troubleshoot & Resolve (HKLM-x32\...\ATT-AT&T Troubleshoot & Resolve) (Version: 8.5.1.16 - AT&T)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Celtx (2.9.7) (HKLM-x32\...\Celtx (2.9.7)) (Version: 2.9.7 (en-US) - Greyfirst)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Online Launcher (HKLM-x32\...\{09DA5EE2-7E46-4DC4-96F9-BFEE50D40659}) (Version: 1.0.408 - Citrix)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6805 - CyberLink Corp.)
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3606 - CyberLink Corp.)
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.1.3907 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Deep Rybka 4 (HKLM-x32\...\{804E1D0A-82DB-4E95-9D3D-870B2A508380}) (Version: 12.18.0.0 - ChessBase)
DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.8.0.18 - DivX, LLC)
Dropbox (HKLM-x32\...\Dropbox) (Version: 5.4.24 - Dropbox, Inc.)
Dropbox Update Helper (HKLM-x32\...\{099218A5-A723-43DC-8DB5-6173656A1E94}) (Version: 1.3.27.35 - Dropbox, Inc.) Hidden
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ExpressCache (HKLM\...\{6E55C9F8-138E-4128-8A9F-6464725BE98A}) (Version: 1.0.102.0 - Condusiv Technologies)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{F9B579C2-D854-300A-BE62-A09EB9D722E4}) (Version: 5.41.3.0 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.7619.1252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.30.3 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.19.0.5102 (HKCU\...\GoToMeeting) (Version: 7.19.0.5102 - CitrixOnline)
Hardware Diagnostic Tools (HKLM\...\PC-Doctor for Windows) (Version: 6.0.5205.31 - PC-Doctor, Inc.)
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Desktop Keyboard (HKLM-x32\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Documentation (HKLM-x32\...\{C869E3D3-23D3-4102-A5C5-3D33448FC613}) (Version: 1.1.0.0 - Hewlett-Packard)
HP My Display (HKLM-x32\...\{15733AD1-1CEF-459A-9245-0924FC63BDD5}) (Version: 2.10.009 - Portrait Displays, Inc.)
HP Setup (HKLM-x32\...\{438363A8-F486-4C37-834C-4955773CB3D3}) (Version: 9.1.15430.4033 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version: 8.2.8.25 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 13.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version: 12.4.18.7 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.13.1706 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.1.28 - Intel Corporation)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.51 - Logitech Inc.)
Malwarebytes Anti-Exploit version 1.8.1.2563 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.2563 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.1.1043 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.1.1043 - Malwarebytes)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.5.166.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.50428.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{45898170-E68C-4F02-AA35-C2186BF347A3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{B39A6825-EA20-43EA-AB2D-A6BC0298D9A1}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 43.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 43.0.1 (x86 en-US)) (Version: 43.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 43.0.1.5828 - Mozilla)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.4.15.07 - NETGEAR Inc.)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 22.7.0.76 - Symantec Corporation)
NVIDIA 3D Vision Controller Driver 364.44 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 364.44 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 364.51 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 364.51 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.10.2.40 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.10.2.40 - NVIDIA Corporation)
NVIDIA Graphics Driver 364.51 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 364.51 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.4 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.15.0428 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.15.0428 - NVIDIA Corporation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE}) (Version: 1.0.14960.3876 - Your Company Name) Hidden
Opera developer 40.0.2267.0 (HKLM-x32\...\Opera 40.0.2267.0) (Version: 40.0.2267.0 - Opera Software)
Opera Stable 38.0.2220.31 (HKLM-x32\...\Opera 38.0.2220.31) (Version: 38.0.2220.31 - Opera Software)
Philips Songbird (HKLM-x32\...\Philips Songbird) (Version: 5.4.1980 (1980) - Koninklijke Philips Electronics N.V.)
Pivot Software (HKLM-x32\...\{0217E1D1-BCEF-4A61-AF6D-F7740F65A066}) (Version: 9.03.004 - Portrait Displays, Inc.) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Ralink Bluetooth Stack64 (HKLM\...\{66C75C3D-11A0-E560-B1EC-0AC14B6012E3}) (Version: 9.0.730.1 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.33.1 - Mediatek)
ReadySHARE Vault (HKLM-x32\...\ReadySHARE Vault) (Version: 3.0 - Genie9)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.3.9600.30175 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.0.6704 - CyberLink Corp.) Hidden
Samsung Kies3 (HKLM-x32\...\{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14083.17 - Samsung Electronics Co., Ltd.) Hidden
Samsung Kies3 (HKLM-x32\...\InstallShield_{88547073-C566-4895-9005-EBE98EA3F7C7}) (Version: 3.2.14083.17 - Samsung Electronics Co., Ltd.)
SDK (HKLM-x32\...\{0DEA342C-15CB-4F52-97B6-06A9C4B9C06F}) (Version: 2.40.012 - Portrait Displays, Inc.) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 5.1.0270 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.10.2.40 - NVIDIA Corporation) Hidden
Skype™ 7.21 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.21.100 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Tesseract-OCR - open source OCR engine (HKLM-x32\...\Tesseract-OCR) (Version: 3.02.02 - Tesseract-OCR community)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.6195 (HKLM-x32\...\{933B4015-4618-4716-A828-5289FC03165F}) (Version: 1.2.0 - DivX, Inc) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Vulkan Run Time Libraries 1.0.3.0 (HKLM\...\VulkanRT1.0.3.0) (Version: 1.0.3.0 - LunarG, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

 

========================= Memory info: ===================================
Percentage of memory in use: 30%
Total physical RAM: 16337.36 MB
Available physical RAM: 11314.75 MB
Total Virtual: 32672.89 MB
Available Virtual: 27196.65 MB

 

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:1846.52 GB) (Free:1728.63 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.27 GB) (Free:1.98 GB) NTFS

 

========================= Users: ========================================
User accounts for \\SOLO_1
Administrator            Guest                    Michael                 

 

**** End of log ****


Edited by hamluis, 25 June 2016 - 02:51 PM.


#5 Beschravi

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Posted 25 June 2016 - 02:01 PM

Hi Arachibutyrophobia, I ran SFC and the scan completed with no integrity issues. I will try the Last Known Good Configuration and I'll

get back to you if it fixes the problem, thank you.



#6 Beschravi

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Posted 25 June 2016 - 06:51 PM

These are the types of situations which drive people to drink. Now my DVD drive (E) is working fine. The auto play window even opens now. I'm really

confused now to say the very least. When I ran SFC it showed no integrity issues. If the problem reoccurs I will post again. As always, I truly appreciate

everything you all do. :)



#7 hamluis

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Posted 25 June 2016 - 07:53 PM

The best computer problems...are those which solve/correct themselves :).

 

If anything surfaces again, feel free to let us know.  Happy computing :).

 

Louis



#8 Beschravi

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Posted 25 June 2016 - 09:03 PM

Yes indeed Louis you're 100% correct. Thank you very much. :)



#9 Beschravi

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Posted 26 June 2016 - 01:02 PM

I knew it was too good to last... it seems that I have a DVD drive with selective amnesia. It worked yesterday but today it doesn't. Of course,

I can use a player like VLC to play DVD's but truly I'm perplexed as what could be causing this to happen. The computer is two years old and

I'm not thinking that it could be a failing drive.



#10 dc3

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Posted 26 June 2016 - 01:24 PM

It does look like a failing drive, your hdd.  The Speccy showed the S.M.A.R.T. Attributes as Warning.  Yet the C4,C5, and C6 show a good status???

 

C4
Attribute name: Reallocation Event Count
Real value: 24
Current: 100
Worst: 100
Threshold: 36
Raw Value: 0000000018
Status: Good
 
C5
Attribute name: Current Pending Sector Count
Real value: 128
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000080
Status: Good
 
C6
Attribute name: Uncorrectable Sector Count
Real value: 128
Current: 100
Worst: 100
Threshold: 0
Raw Value: 0000000080
Status: Good
 
 

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests toolbar above Detected Drives, move the mouse pointer over this to open the test options.  Please click on Long Generic Test
 
4.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
5.  The test will indicate either Pass or Fail.  Post the results of the scan in your topic.
 
6.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Edited by dc3, 26 June 2016 - 01:27 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Beschravi

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Posted 27 June 2016 - 06:16 AM

Here are the results from the SeaTools hard drive tests...

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
6/27/2016 3:09:35 AM
Model Number: ST2000DM001-1CH164
Serial Number: Z1E84G43
Firmware Revision: HP36
Long Generic - Started 6/27/2016 3:09:35 AM
Long Generic - Pass 6/27/2016 6:45:04 AM

 

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
6/27/2016 3:09:36 AM
Model Number: SanDisk SDSA6DM-016G-1006
Serial Number: 141625400352
Firmware Revision: U221006
Long Generic - Started 6/27/2016 3:09:36 AM
Long Generic - Pass 6/27/2016 3:13:30 AM

 

I'm happy for the fact my harddrive seems to be in decent shape but that DVD drive is certainly a mystery.
 

 



#12 dc3

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Posted 27 June 2016 - 07:34 AM

There have been times where Speccy shows information that just doesn't add up.  That is why I wanted a confirmation for this.  Just to be absolutely please do the following.

 

 
Please download GSmartControl and run it.
 
When GSmartControl opens it scans your computer for all mass storage devices.  When the scan is finished it will display all of the drives found.  Double click on the drive which contains your operating system.
 
In the next window that opens the Identity tab is selected which displays all of the data pertaining to your drive.
 
gsmartcontrol1_zps8bkdopna.png 
 
Click on the Perform Tests tab.  When the next window opens select the Short Self-Test, then click on Execute.
 
When the scan has completed it will show that the drive either passed or failed.  If it failed click on the View Ouput.  Copy the text and paste this in your topic.
 
gsmartcontrol2_zpso1blptuk.png

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Beschravi

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Posted 27 June 2016 - 03:25 PM

The GSmartControl test on my hard drive passed but here is the log anyway. I didn't test the other drives... should I do test them as well?

 

 

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright © 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda (SATA 3Gb/s, 4K Sectors)
Device Model:     ST2000DM001-1CH164
Serial Number:    Z1E84G43
LU WWN Device Id: 5 000c50 067069dc0
Firmware Version: HP36
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ACS-2 (unknown minor revision code: 0x001f)
Local Time is:    Mon Jun 27 16:16:57 2016 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
     was never started.
     Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
     without error or no self-test has ever
     been run.
Total time to complete Offline
data collection:   (  592) seconds.
Offline data collection
capabilities:     (0x53) SMART execute Offline immediate.
     Auto Offline data collection on/off support.
     Suspend Offline collection upon new
     command.
     No Offline surface scan supported.
     Self-test supported.
     No Conveyance Self-test supported.
     Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
     power-saving mode.
     Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
     General Purpose Logging supported.
Short self-test routine
recommended polling time:   (   2) minutes.
Extended self-test routine
recommended polling time:   ( 216) minutes.
SCT capabilities:         (0x303b) SCT Status supported.
     SCT Error Recovery Control supported.
     SCT Feature Control supported.
     SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   111   099   006    Pre-fail  Always       -       34623048
  3 Spin_Up_Time            0x0023   096   096   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   099   099   020    Old_age   Always       -       1560
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       24
  7 Seek_Error_Rate         0x002f   084   060   030    Pre-fail  Always       -       4550783533
  9 Power_On_Hours          0x0032   091   091   000    Old_age   Always       -       8184
 10 Spin_Retry_Count        0x0033   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   020    Old_age   Always       -       1556
180 Unused_Rsvd_Blk_Cnt_Tot 0x002a   100   100   000    Old_age   Always       -       1410488244
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0033   100   100   097    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   096   096   000    Old_age   Always       -       4
190 Airflow_Temperature_Cel 0x0022   062   060   045    Old_age   Always       -       38 (0 4 38 28 0)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       60
193 Load_Cycle_Count        0x0032   099   099   000    Old_age   Always       -       2480
194 Temperature_Celsius     0x0022   038   040   000    Old_age   Always       -       38 (128 0 0 0 0)
196 Reallocated_Event_Count 0x0032   100   100   036    Old_age   Always       -       24
197 Current_Pending_Sector  0x0032   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   100   000    Old_age   Offline      -       128
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      8184         -
# 2  Short offline       Completed without error       00%      8184         -
# 3  Short offline       Completed without error       00%      8115         -
# 4  Short offline       Completed without error       00%      8114         -
# 5  Short offline       Completed without error       00%      7450         -
# 6  Short offline       Completed without error       00%      7431         -
# 7  Short offline       Completed without error       00%      7401         -
# 8  Short offline       Completed without error       00%      7375         -
# 9  Short offline       Completed without error       00%      7352         -
#10  Short offline       Completed without error       00%      7328         -
#11  Short offline       Completed without error       00%      7303         -
#12  Short offline       Completed without error       00%      7278         -
#13  Short offline       Completed without error       00%      7257         -
#14  Short offline       Completed without error       00%      7241         -
#15  Short offline       Completed without error       00%      7184         -
#16  Short offline       Completed without error       00%      7169         -
#17  Short offline       Completed without error       00%      7151         -
#18  Short offline       Completed without error       00%      7122         -
#19  Short offline       Completed without error       00%      7105         -
#20  Short offline       Completed without error       00%      7089         -
#21  Short offline       Completed without error       00%      7064         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



#14 Beschravi

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Posted 03 July 2016 - 12:24 AM

Do you have any other ideas to what might be causing a DVD drive to behave in this manner?



#15 hamluis

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Posted 03 July 2016 - 09:46 AM

I would simply replace the drive...I replace any optical drive when it starts to have problems.  The cost of doing such is negligible, IMO, and an optical drive just isn't important enough to fool around with when issues develop, IMO.

 

At the very least, try a replacement and see if the same problems occur.

 

Louis






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