Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Screen Freezes and Slow-to-Open Programs


  • Please log in to reply
3 replies to this topic

#1 matchead

matchead

  • Members
  • 73 posts
  • OFFLINE
  •  
  • Local time:03:12 PM

Posted 24 June 2016 - 07:57 PM

Installed and have been running AVAST Safe Zone and all worked well until a few days ago.  No new programs installed, however, SKYPE suddenly appeared at start-up.  Removed it - however, now programs take a long time to open - and web pages take a LOT longer to load.

 

HELP !!!!  :-)

 

Matchead



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:12 PM

Posted 25 June 2016 - 08:08 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 matchead

matchead
  • Topic Starter

  • Members
  • 73 posts
  • OFFLINE
  •  
  • Local time:03:12 PM

Posted 26 June 2016 - 07:57 AM

Thanks USA ...

The 2 reports are attached.

 

Attached Files



#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:04:12 PM

Posted 27 June 2016 - 05:55 PM

1)  Download a fresh copy of the latest, W10 compatible audio drivers for your system

Uninstall the current audio drivers

Install the freshly downloaded drivers

Monitor for further problems.

 

2)  Download a fresh copy of the latest, W10 compatible version of Avast

Uninstall the current copy of Avast

Run this free tool to remove any remnants:  https://www.avast.com/uninstall-utility

Install the freshly downloaded copy

Monitor for further problems.

 

3)  Uninstall Microsoft Office

Connect to http://www.office.com/setup and install a fresh copy

Monitor for further problems

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

HP Bluetooth module    USB\VID_0A5C&PID_217D\74DE2B79A656    This device is disabled.

Did you deliberately disable this device?  If so, why did you disable it?

Please:

- re-enable the device

- download/install the latest drivers for this device

- then, if you'd like, feel free to disable it again AFTER updating the drivers (drivers load before the device is disabled).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users