I have a client I'm trying to help with an e-mail issue. I was handling this remotely and can't give you much info about the system beyond the fact that he is running Windows 7.
He has Outlook 2007 on the system and was previously popping his Gmail into Outlook and everything was working fine. Then he bought a tablet and set his e-mail up on the tablet and says that the next time he tried to get to his e-mail on his computer it didn't work.
I first tried to set up a new account in Outlook using IMAP. I followed Gmails guidelines and triple checked the settings so I know they are correct. It still wouldn't work and just rendered a generic error saying the servers couldn't be contacted.
The client then agreed to try Thunderbird. I attempted to set up the account in Thunderbird but it said the password was not valid. I then re-checked his e-mail address and had him enter his password again. Still didn't work.
Out of curiosity I then entered the information one of my own Gmail accounts and again it said the password was incorrect. I then entered the information for one of my Yahoo accounts, and again it said the information was incorrect.
At this point, I am at a loss as to where to go from here. Any help would be greatly appreciated.