Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.
Here's suggestions on how to ensure that your version is legitimate: http://windows.microsoft.com/en-us/windows/genuine
Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.
As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.
Just FYI, sometimes the owner won't know about this. So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer. The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).
And here's the analysis:
To check the power supply, open the case and read the label on it.
But 650/750 is plenty unless you have a lot of stuff attached (and I'll check that in the reports).
This is an Event ID 41 error:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
See this link for an explanation: http://support.microsoft.com/kb/2028504
The Admin log file doesn't show any consistent problems just before the Event ID 41 error.
As such, this is most likely a hardware/compatibility/low-level driver problem.
But wait to see what the rest of the reports say.
Wireless Gamepad F710 drivers are not installed.
Either install the latest, W10 compatible drivers for it - or uninstall it's software and physically remove the device from your system.
Your UEFI/BIOS (version V2.8) dates from 2014. Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system. If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it. WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
Only 6 Windows Update hotfixes installed. Most build 10586 (TH2/1511) systems have more than this. Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important. Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
No memory dumps, so that makes a driver problem less suspect.
I would start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
Beyond this I have these 5 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3. Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4. Start with these free hardware diagnostics: http://www.carrona.org/hwdiag.html
5. If all of the hardware tests pass, then run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html