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Unexpected crashes


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#1 ofekl

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Posted 24 June 2016 - 04:24 PM

My computer suddenly crashed twice today .

 

 

Looking at the event viewer :

 

The first time it crashed said :

The previous system shutdown at 15:33:17 on ‎24/‎06/‎2016 was unexpected.

 

 

The second time :

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

My computer crashes and comes back on , like a normal restart .

 



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#2 usasma

usasma

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Posted 25 June 2016 - 07:59 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 ofekl

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Posted 10 July 2016 - 08:58 AM

 

Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 

 

I haven't responded since my computer was working well for a while .. but it started crashing again

I attached the requested files

 

About the temps in idle :

CPU : 45 ~

GPU : 40 ~ 

It crashed while the computer was idle , so I dont think it's overheating . 

My system :

Windows 10 64bit 

I7 4790

Nvidia gtx 970

Msi h97m g43 

hyperX Fury 8 GB RAM

Power supply is either 650/750W . I dont know how to check

 

By the way , i ran the command sfc.exe /scannow and it said :

"Windows Resource Protection found corrupt files but was unable to fix some

of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."
I attached that log too

Attached Files


Edited by ofekl, 10 July 2016 - 12:04 PM.


#4 usasma

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Posted 11 July 2016 - 04:09 PM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

To check the power supply, open the case and read the label on it.

But 650/750 is plenty unless you have a lot of stuff attached (and I'll check that in the reports).

 

This is an Event ID 41 error:

 

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

See this link for an explanation:  http://support.microsoft.com/kb/2028504

 

The Admin log file doesn't show any consistent problems just before the Event ID 41 error.

As such, this is most likely a hardware/compatibility/low-level driver problem.

But wait to see what the rest of the reports say.

 

Wireless Gamepad F710 drivers are not installed.
Either install the latest, W10 compatible drivers for it - or uninstall it's software and physically remove the device from your system.

 

Your UEFI/BIOS (version V2.8) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

No memory dumps, so that makes a driver problem less suspect.

I would start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 ofekl

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Posted 13 July 2016 - 03:25 AM

Unfortunately it appears that the system has pirated software.
Please get a legitimate copy installed and we'll be glad to help.

Here's suggestions on how to ensure that your version is legitimate:  http://windows.microsoft.com/en-us/windows/genuine

Please be aware that we may not be able to fix it (as the hacks that were done to activate it will cause the OS to behave differently than we expect it to). If that's the case, our efforts to help may just waste your time. Secondly, the forum rules prohibit assisting with pirated software - so the topic would be closed if that is the case.

As a courtesy, I will offer an analysis of your issues using the reports you provided.
I will not answer any questions about the analysis until the system is made legitimate.
If you do make it legitimate, please submit a new set of reports for us to check.

Just FYI, sometimes the owner won't know about this.  So here's 2 scenarios that might ring a bell:
- if they had a "friend" help with the computer - and the "friend" installed a pirated copy.
- or they used a copy that they had from another OEM computer.  The OEM license is tied to the hardware that it came from - so you can't just use it on another system (that means that it's pirated).

And here's the analysis:

To check the power supply, open the case and read the label on it.

But 650/750 is plenty unless you have a lot of stuff attached (and I'll check that in the reports).

 

This is an Event ID 41 error:

 

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

See this link for an explanation:  http://support.microsoft.com/kb/2028504

 

The Admin log file doesn't show any consistent problems just before the Event ID 41 error.

As such, this is most likely a hardware/compatibility/low-level driver problem.

But wait to see what the rest of the reports say.

 

Wireless Gamepad F710 drivers are not installed.
Either install the latest, W10 compatible drivers for it - or uninstall it's software and physically remove the device from your system.

 

Your UEFI/BIOS (version V2.8) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
 

No memory dumps, so that makes a driver problem less suspect.

I would start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

XXXXX

Hey again ,
I downloaded the windows media creation tool , created a windows ISO file and burned it on a disc and reinstalled windows .

Windows won't detect my 2nd monitor for some reason .I'm almost certain it's a driver issue since one of the drivers is missing :

One monitor is connected to the graphics card and the other to the motherboard , the nvidia driver is showing but not the intel one (intel hd 4600 if im not wrong)

I tried to manually download it but an error pops up says my system doesn't meet the minimum requirements .

I tried to search it in the device manger without any luck .

 

My other question is , if my computer crashes now after the windows reinstall - does it mean for certain it's a hardware issue ?

From what i checked my GPU max temp was 85 C and the cpu passed all the tests with intel diagnostic tool .

However , I didn't check the ram/hdd .


Edited by ofekl, 13 July 2016 - 03:26 AM.


#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
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  • Gender:Male
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  • Local time:07:12 AM

Posted 13 July 2016 - 07:48 AM

If you are now legitimate, please provide another set of reports for us to verify.

Then PM me that you have done so.

If you're not legitimate:

As you have asked for a response even though I said I won't respond - I am unsubscribing from this topic (so I won't be bothered by any further attempts to ask questions).

In case you do become legal after that, then you'll have to send me a Private Message to get me to look at your topic.
Should you use the Private Message to contact me again, without having become legal, I will report that to the Forum Staff - and I will block you from contacting me.

XXXXX


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 ofekl

ofekl
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Posted 13 July 2016 - 08:00 AM

Attached .

I cant send you PMs .. 

Attached Files


Edited by ofekl, 13 July 2016 - 08:02 AM.





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