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Laptop Sony Vaio freezes


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#1 Jimmy_kv

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Posted 24 June 2016 - 03:40 PM

Hello,

I have a problem with my laptop lately. When I play games or watch youtube, it freezes. I thought it was the heat, so I took it to the service and did full cleanup and paste change. They said that all hardwares are looking fine, no physical damage, but laptop still crashes even when it's cold.Did malware and virus scan-clean, did triple ramtest check-clean, graphic overcloac test- no crashes. I went in safemode and opened 10 youtube videos and 3 games at once-works fine. Only suspicion left on my new battery charger because the old one died because of sudden electricity charge at my home so I bought some replacement "Europower XRT" model XRT90-190-47--SON. Here is my speccy.

 

http://speccy.piriform.com/results/qdhUybnNlcH3osUR4yWODOJ

 

Thanks in advance.



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#2 usasma

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Posted 25 June 2016 - 07:58 AM

Wait until it freezes, then recover and then Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Jimmy_kv

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Posted 29 August 2016 - 07:15 AM

 

Wait until it freezes, then recover and then Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 

 

The chipset is dying, it needs reballing. Thanks for trying to help.


Edited by Jimmy_kv, 29 August 2016 - 07:17 AM.





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