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Windows 10 - Hard Freeze / Monitors are random solid colors


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#1 kclubb

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Posted 24 June 2016 - 02:30 PM

Funny enough I had this issue while typing this post.  Very random.  It hard locks and goes to assorted solid color on each of my monitors.  Have to force power off the machine.  Only notable thing (which I have just done) is to install the older driver (nvidia) that was released before the issue started as that is exactly when I started having the problem when I had a video driver update.  I had since done a clean install and again used latest drivers for my vid card and still having issue.  If issue persists I will let you know.

 

Other items I've tested.

> Windows memory tester passed

> AIDA64 stability tester on each component for 10+ minutes each and then all at once for 10+ minutes

> Tested my PSU (using 2 seperate PSU testers)  and both passed.

> Clean install

> After issue happened I installed Chipset drivers and issue happened again since (isolating chipset drivers as an issue)

> Temps are under 100 degrees (F) and so is GPU so likely not a temp issue.  Under a load my PC maxes out about 120 (F) and my GPU about 160 (F) both not bad for a 100% load.

 

When I did the downgrade it notably did not downgrade experiance or physic drivers.  If issue happens again I will run the nividia driver cleaner and see if the issuer still happens using windows stock oem drivers for nividia.

 

Video Card: Nvidia GTX 960 http://www.bestbuy.com/site/evga-geforce-gtx-960-2gb-gddr5-pci-express-3-0-graphics-card-black/4047283.p?id=1219618220101

Motherboard:  GA-870A-UD3 (rev. 3.0) http://www.gigabyte.com/products/product-page.aspx?pid=3753#dl

OS:  Windows 10 Pro (x64) - Clean Installed

Ram:  16 GB DDR 3

CPU:  AMD Phenom II x6 1090T (not overclocked)

 

 

Other than my trying an older nvidia driver (which might be the issue) any other advise would be appreciated.



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#2 usasma

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Posted 25 June 2016 - 07:55 AM

Let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kclubb

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Posted 27 June 2016 - 08:42 AM

 

Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html
Well I finally found the Attach Files, so I will attach them on this log.  Here is the info i have
 

 

 

Attached Files


Edited by kclubb, 27 June 2016 - 01:05 PM.


#4 kclubb

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Posted 27 June 2016 - 12:32 PM

This was not in the original zip for events just fyi, I've been stumbled finding what this is but can get nothing on it.  I don't think it's related cause this only seems to happen when changing profiles on my machine or rebooting.  I figured I'd toss this one in there since my logs were pretty clean (I wiped them to try and just see recent events that populate.  Here is the event from eventvwr.msc.  This happens after updates on a clean install btw and beforehand.

 

Log Name:      System
Source:        Win32k
Date:          6/27/2016 4:31:15 PM
Event ID:      263
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      w1.domain.local
Description:
The description for Event ID 263 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:


The specified resource type cannot be found in the image file

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Win32k" />
    <EventID Qualifiers="32768">263</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-06-27T21:31:15.710942300Z" />
    <EventRecordID>3226</EventRecordID>
    <Channel>System</Channel>
    <Computer>w1.domain.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Binary>00000000010000000000000007010080000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>


Edited by kclubb, 27 June 2016 - 06:23 PM.


#5 usasma

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Posted 27 June 2016 - 07:34 PM

Uninstall Cisco AnyConnect and see if that helps.

I'll be back in the morning to see what else I can find in the reports

G'night :)


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 kclubb

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Posted 28 June 2016 - 12:14 AM

I would remove it but it's required for my job. I fixed an issue with it by updating to a newer release though as the older version just didn't play well with Windows 10

#7 usasma

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Posted 28 June 2016 - 06:06 AM

Even so, you can uninstall the Cisco software, then install a newer version (but, if it's working for you, let's see what happens).

If, after a while, the problems still occur, try uninstalling it completely then install a fresh copy (it has to do with how an uninstall differs from an update/upgrade).

There were many errors due to it in the Admin logfile.

If you decide to keep it disabled, please be sure to check for updates periodically.

 

 

Your UEFI/BIOS (version FD) dates from 2011.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

NOTE:  There is a beta BIOS version available - but it still dates from 2011.  I am concerned that this system may have difficulties with W10 (as W10 communicates with the BIOS much more than previous OS's)

 

Only 6 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center.  This driver is known to cause BSOD's on some Windows systems.

 

NOTE:  these symptoms were from the previous release of OverDrive.  The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program.
Please note that I stated "video stuff", as some integrated processors may have the graphics chip built in (which may involve the chipset software).
Then, download (but DO NOT install) a fresh copy of the ATI drivers from http://www.amd.com (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLYhttp://www.sysnative.com/forums/showthread.php/668-ATI-video-cards-DRIVER-ONLY-installation-procedure

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install".  Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's.  If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.


Other outdated drivers that should be updated include

- Broadcom network drivers

- chipset drivers

- Intel drivers (RST, MEI, etc)

- USB drivers (especially USB 3.0)

Use the Gigabyte website to get descriptions of these drivers, then  check the website of the company that developed the device for W10 compatible drivers.  Then, if not there, check the web for other sources.

1)  If unable to find W10 drivers, you can attempt to install W8 or even W7 drivers

2)  There's no guarantee that the system will work with any of these drivers.  As a last resort, you may have to install W10 "clean" (to get the built in drivers) and then see what you can do about those devices that aren't functioning properly.

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).  See my note above about the BIOS and about updating the drivers.
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website (I suspect problems here as there are several outdated drivers that I noted above).
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
6.  Again, As a last resort, you may have to install W10 "clean" (to get the built in drivers) and then see what you can do about those devices that aren't functioning properly.  This will give you the most stable system that you can expect with W10 - but this does not mean that it will be stable enough for you to use reliably (but, I expect, it'll be no worse than it is now).
 


Edited by usasma, 28 June 2016 - 06:07 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 kclubb

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Posted 29 June 2016 - 08:53 AM

Thanks for the reply, I am still lockup free after downgrading my video driver from my initial post.  I think that was the culprit to my issue.  If I have any future lockups of the same I will let anyone know.368.39 is my last known working copy of nvidia drivers for anyone having my issue that is working.  I may just not update my nvidia drivers going foward unless something is not working.

 

Also I realize my Event Logs were being cleaned by 3rd party utilities and had disabled that a few days ago.  Here is my logs after several restarts and what not in case anyone wanted to look into them for any additional issues.

Attached Files


Edited by kclubb, 29 June 2016 - 09:00 AM.


#9 usasma

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Posted 29 June 2016 - 02:18 PM

Not a whole bunch available in the log files.

I'd suggest waiting to see what happens.

Good luck.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 kclubb

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Posted 05 July 2016 - 09:22 PM

Just an update, still no crashes since my downgrade of drivers, going to consider this issue resolved and would suggest anyone with the same issue to downgrade their video drivers to a previous working driver.






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