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Product key scam!!


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6 replies to this topic

#1 Rafael6399

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Posted 24 June 2016 - 11:00 AM

I am wondering why is this malware poping up in my computer. Ive been trying to remove it for days now and still nothing.The only thing on my screen are the tabs: Supermo, TeamViewer, Logmein, and Cmd. Not sure how and why i recieved this virus in my computer but i was hoping if someone could help me please do.  :smash:

Edit: Moved topic from Windows 10 to the more appropriate forum. ~ Animal

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#2 buddy215

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Posted 24 June 2016 - 12:38 PM

Welcome to BC....

 

Below is a link to instructions for removing a similar type of new malware. The description given may or may not be what you are seeing.

But you can use the instructions for removal. Please look over the instructions and if you think you can follow them....then do that.

Remove the WindowsActivationUpdate and Active Windows Scam (Removal Guide)

 

 

If you would rather have professional free help then follow these instructions:

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Rafael6399

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Posted 25 June 2016 - 10:57 AM

Thank you! This actually worked

#4 buddy215

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Posted 25 June 2016 - 11:21 AM

Thanks for posting back....and of course....You are welcome..happy surfin'


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 Insanely100

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Posted 14 July 2016 - 12:19 PM

Hi something popped out in my screen asking for product key . I'm using Windows 10. I try to follow the guide to remove this but I can't open my task manager so I don't know what to do

#6 buddy215

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Posted 15 July 2016 - 10:26 AM

Welcome to BC....Insanely100

 

I'm pretty sure I saw a topic of yours in the Malware Removal Forum yesterday but I can't confirm that as your Content doesn't show any Topics...an error/ glitz/ bug.

So, I think you need to start a new topic there and to include the FRST logs by following the directions below. If my old memory serves me correctly those logs

were not included in your other Topic there.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 Queen-Evie

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Posted 15 July 2016 - 11:02 AM

Malware Removal Log topic posted by Insanely100 yesterday http://www.bleepingcomputer.com/forums/t/619922/product-key-malware/

Insanely100, please follow the directions in the Prep Guide and post the requested logs in your MRL topic. All help for your issue will be given in that topic.


Edited by Queen-Evie, 15 July 2016 - 11:02 AM.





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