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After Malwarebytes quarantine, half of my hard drive's partitions are "failed"


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#1 teenslayer

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Posted 24 June 2016 - 09:30 AM

Hello,

 

I ran Malwarebytes anti-malware software last week and after quarantine of everything the program found, the computer restarted. The computer would not reboot to Windows after it restarted, but I went into Boot menu and got it to boot from my SSD where the OS is stored. Once Windows started, I realized that there are many programs on my desktop with missing icons and the culprit is the partition where the programs are installed are completely gone from my explorer browser. 

 

Looking at disk manager, i also see that these partitions are "failed" and my dynamic volumes are "missing" (see attached image).

 

I lost a whole partition of documents and photos as well as half my program files. Would I still be able to recover these files? 

 

Please help me. Thank you in advance.

Attached Files


Edited by hamluis, 24 June 2016 - 10:57 AM.
Moved from Internal Hardware to Am I Infected - Hamluis.


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#2 ScathEnfys

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Posted 24 June 2016 - 09:39 AM

Could you post the malwarebytes log please? We need to know what was quarantined.
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#3 teenslayer

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Posted 24 June 2016 - 09:51 AM

Here's two versions of the log I have - should be the same information.

 

FYI. I've also tried restoring all the quarantined items, but it didn't fix the partitions.

Attached Files



#4 RolandJS

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Posted 24 June 2016 - 09:53 AM

I have used Malwarebytes for some time.  Have you already tried to un-quarantine, to restore to former places, anything and everything found in MB's quarantine bucket?  Let's get your stuff totally back online, then a backup, then perhaps a custom Malwarebytes scan might be better.   [Thread starter and I posted at same time.]

 

You might have to enlist the services of MiniTool Power Data Recovery/Partition Recovery - on a usb or dvd boot.  The less you use Windows Prime, the better off you are for right now.


Edited by RolandJS, 24 June 2016 - 09:56 AM.

"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

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#5 teenslayer

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Posted 24 June 2016 - 09:57 AM

I have tried to unquarantine - but nothing changed. 

 

I am currently running PartitionGuru to see if I can find lost partitions - it has found one partition (fully intact) that is not showing up in my explorer browser, but the other 2 partitions I had are not showing up.






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