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BSOD thread_stuck_in_device


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#1 SpyKnife

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Posted 24 June 2016 - 09:14 AM

Hello, couple days ago I was playing Overwatch and I got the message that my graphics driver has crashed and recovered. After that Overwatch would not want to start. I restarted the PC and upon login screen I got BSOD several times, (each time it restarted) with errors like PAGE_FAULT_IN_NONPAGED_AREA, MEMORY_MANAGMENT. After non-sucessfull system restore I decided to completely lov-level format my hard drive, and install a fresh copy of Windows 10 64-bit on my laptop. Everything worked fine until I started installing my graphics driver for my dedicated graphics card AMD 8850M (its intel 4000 and amd combo), after about 20% of install I get BSOD with error THREAD_STUCK_IN_DEVICE. Then I have to go to safe mode and uninstall the drivers with DDU.  I am suspecting that it could be a hardware issue but I just wanna be sure so if somebody could look at the logs I would be grateful. I've done a memtest and hard drive check for bad sectors but everything passed. I tried installing both OEM drivers and drivers from amd official site
My specs:

Intel i5 3230m

Amd 8850m

8gb ram ddr3

Windows 10 64 bit

the laptop is about 3 years old

 

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#2 usasma

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Posted 25 June 2016 - 07:13 AM

Unfortunately, this is a Samsung system.

I have a previous history with AMD problems on a Samsung that I never fully repaired.

I suspect that the process required a full reinstall of Windows from the Samsung media, but never tried it (and subsequently just purchased a new computer).

 

The problem that I had was that Samsung uses a special driver for it's AMD video cards, and that driver is actually signed by Intel (rather than AMD - as is the norm).
I did find that uninstalling the AMD driver and then installing the Samsung driver did not fix the problem.

The remaining test (that I did not perform) was to:

- update the BIOS/UEFI from the Samsung website; then

- install WIndows from the Samsung recovery media, then

- update the drivers from the Samsung website/Samsung update tool, then

- update to W10 as you did previously

 

If you choose the path above, you won't need this analysis (unless the BSOD's continue after it)  But, I've provided the analysis in case you want to try the suggestions that I make for it.

 

Your UEFI/BIOS (version P05ADG.010.140421.SH) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device has problems in Device Manager:

 

Video Controller    PCI\VEN_1002&DEV_6821&SUBSYS_C0E7144D&REV_00\4&26443E85&0&0008    The drivers for this device are not installed.

As I discussed previously, there is a problem that I wasn't able to fix.
Still, you can try to install the Samsung video drivers using the SW Updater program.

 

Beyond that, most of the memory dumps point to the video drivers.

You can try these free diagnostics:  http://www.carrona.org/hwdiag.html (start with the video tests)

Or you can go straight to my first suggestion and reinstall everything.  Should you choose this route, I would be very interested in hearing your results.

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

 

**************************Fri Jun 24 04:54:00.211 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062416-26265-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:0 days 0:08:41.928
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :dxgkrnl.sys ( dxgkrnl!TraceDxgkDevice+dbc )
BugCheck 100000EA, {ffffe000a730d040, 0, 0, 0}
BugCheck Info: THREAD_STUCK_IN_DEVICE_DRIVER_M (100000ea)
Arguments:
Arg1: ffffe000a730d040, Pointer to a stuck thread object.  Do .thread then kb on it to find
    the hung location.
Arg2: 0000000000000000, Pointer to a DEFERRED_WATCHDOG object.
Arg3: 0000000000000000, Pointer to offending driver name.
Arg4: 0000000000000000, Number of times "intercepted" bugcheck 0xEA was hit (see notes).
BUGCHECK_STR:  0xEA
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0xEA_IMAGE_dxgkrnl.sys
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  P05ADG.010.140421.SH
  BIOS Release Date             04/21/2014
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
  Product Name                  670Z5E
  Baseboard Product             NP670Z5E-X01HS
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler

 




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Fri Jun 24 04:54:00.211 2016 (UTC - 4:00)**************************
RadioHIDMini.sys            Fri Jul 27 07:57:08 2012 (50128214)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
NETwew01.sys                Tue Jan  6 11:19:19 2015 (54AC0B07)
rt640x64.sys                Tue May  5 12:21:03 2015 (5548EDEF)
ibtfltcoex.sys              Thu Jun 18 17:14:26 2015 (558334B2)
RTKVHD64.sys                Tue Jun 23 07:26:04 2015 (5589424C)
TeeDriverW8x64.sys          Tue Jul  7 13:43:32 2015 (559C0FC4)
ETDSMBus.sys                Tue Jul 14 03:12:03 2015 (55A4B643)
ETD.sys                     Wed Sep  2 22:00:54 2015 (55E7A9D6)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
iwdbus.sys                  Thu Nov 19 18:37:42 2015 (564E5D46)
RtsUer.sys                  Sun Dec 20 21:10:18 2015 (56775F8A)
igdkmd64.sys                Mon Apr  4 13:48:36 2016 (5702A8F4)
atikmpag.sys                Thu Jun  2 16:25:56 2016 (57509654)
atikmdag.sys                Thu Jun  2 16:48:48 2016 (57509BB0)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 15:40:52.107 2016 (UTC - 4:00)**************************
atikmpag.sys                Tue Jul 21 21:11:28 2015 (55AEEDC0)
atikmdag.sys                Tue Jul 21 21:35:10 2015 (55AEF34E)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 15:15:35.468 2016 (UTC - 4:00)**************************
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jun 23 09:41:24.620 2016 (UTC - 4:00)**************************
iwdbus.sys                  Mon Jun  8 18:12:39 2015 (55761357)
atikmpag.sys                Mon Jul  6 21:12:06 2015 (559B2766)
atikmdag.sys                Mon Jul  6 21:35:38 2015 (559B2CEA)
igdkmd64.sys                Fri Jul 10 20:37:09 2015 (55A06535)

http://www.carrona.org/drivers/driver.php?id=RadioHIDMini.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=NETwew01.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=ibtfltcoex.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=ETDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=RtsUer.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
 

 


Edited by usasma, 25 June 2016 - 07:15 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 SpyKnife

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Posted 26 June 2016 - 10:19 AM

Alright, so I tried something  else. I removed all the drivers with DDU (intel +amd) and reinstalled them both but with Unifl drivers http://leshcatlabs.net/forums/showthread.php?tid=1176

and I managed to complete the installation for AMD card without any errors or BSODs. After a reboot I get the message "Amd driver stopped responding and has successfully recovered" , and it does that several times in 10 secs, and ofc I cant start any game if it runs on amd card, after I disable it in device manager I can run it on Intel card. I dont see a point in reinstalling Windows again bcs this is a fresh install, and I already tried OEM drivers, and I cant find any updates for my BIOS from my manufacter site. The Amd card in Device manager show no problems or errors.



#4 Amokk

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Posted 16 January 2017 - 09:21 PM

Hi, I have this same problem. It looks like i wrote it, because is just what happens to me and that is what i did. OEM and Community drivers on fresh windows installation and nothing. Also stay with Intel video driver only to be able to use my laptop.

 

I have the same laptop, same bios version, everything.

 

Please let me know if you find how to solve it.

Thanks! <3



#5 SpyKnife

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Posted 17 January 2017 - 07:16 AM

I still haven't found the solution to my problem. Seems like the gpu chip is fried or faulty. I tried multiple drivers, all producing the freeze and/or BSOD after installing the display driver. Never buying another Samsung or laptop with amd gpu. I had enough with bleepty drivers and now this bleep. I will try to bake the motherboard once I won't be needing this laptop, but right now I can't risk killing it.



#6 usasma

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Posted 20 January 2017 - 09:45 AM

Have you tried a clean install using the Samsung installation media?  AFAIK, that's the only solution that I haven't tried (see below for another thought).

The point here is that letting the AMD driver install without the Intel signature will make (IME) it impossible to install the correct Samsung driver

 

FYI - I am currently running the Windows Insider Fast Ring builds on that system, and it recognizes the AMD chip - so the chip isn't damaged.

I haven't tried to see how it works/switches from the Intel chip - nor have I tried gaming with it.

 

The point here is that once you install an AMD driver with an AMD signature on it - the Samsung system won't let you use it.

I have to wonder if this is associated with the Intel driver (as the system says both are working when using the Microsoft signed drivers in the W10 Insider Fast Ring builds)

Maybe uninstall the Intel graphics software and the AMD graphics software - then install the Samsung AMD software and then the Samsung Intel software (I hadn't tried that).

 

Currently installing Insider build 15014 - will let you know if anything changes.....


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 SpyKnife

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Posted 20 January 2017 - 11:46 AM

I highly doubt it that it has to do anything with AMD signature. I always was able to install drivers from amd site, end everything worked except brightness control which I solved by installing UBR from leshcatlabs site. I also tried installing samsung provided drivers but with same result. Sadly I erased the partition where the Samsung recovery was so I cant check that.




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