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Hard hang/freezes during gaming. No errors, desperately seeking a solution :(


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#1 Zedaso

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Posted 24 June 2016 - 04:46 AM

Hi everyone, I'm new here, please bear with me, I am going to try and include as much information as possible.

 

 

The problem:
When playing games my PC will randomly freeze/hard hang and I will be unable to do anything, the caps lock light won't even turn on, ALT-F4, CTRL+ALT+DEL etc. does nothing, so I am forced to turn off my PC by holding down the power button. It can happen 20 minutes into a game or 4 hours into it. I have not had this happen when out of a game. It used to happen once every few weeks, but for the last month or so it happens without fail at least once a day if I play an intensive game. I have noticed it doesn't happen when playing low-end games.


What I have tried:
Monitoring my temperatures and voltages at all times using MSI Afterburner and OCCT, my CPU never reaches higher than 75 degrees celsius and my graphics card never higher than 60.
Memtest for 14 hours - no errors
Scanning my PC for viruses/malware - nothing found
Updating my BIOS, ALL drivers including CPU, GPU, chipsets, sound
Replaced my 650W PSU with a brand new 750W PSU.
Reseating my CPU/reapplying thermal paste.
Various settings changes in Power Settings, i.e. turning off link state power management
HDD checks such as SFC /Scannow - no issues
Resetting the CMOS on my motherboard.

I have noticed a few event viewer logs after and before the hard hang/freezes but no memory dumps have been saved even though I have enabled "automatic memory dump".

My system specs:
OS: Windows 10 home 64 bit
GPU: Nvidia 980 ti - Evga hybrid
CPU: Intel Skylake i7 6700k
CPU Cooler: Noctua NH D-15
RAM: Corsair Vengeance 16 GB DDR4
Motherboard: Asus Z170-A
PSU: Evga 750W Supernova G2
Monitor: Acer XB270hu 1440p 144hz G sync
Secondary Monitor: 21" 1080p 60 hz monitor.

 

Attached files as per request:

Attached File  Admin.zip   283.22KB   2 downloads

Attached File  RYAN_GAMING_PC_25_06_2016_10_29_05.zip   2.81MB   1 downloads

 


Edited by Zedaso, 25 June 2016 - 04:40 AM.


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#2 Zedaso

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Posted 24 June 2016 - 11:03 AM

Just an update: Recently tried a clean boot and had the complete freeze/lockup reoccur when playing an intensive game. I checked event viewer after forcing my PC off by the power button and rebooting, and noticed these 3 messages:

"Event 41, Kernel-Power - The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

"Event 1101, Eventlog - Audit events have been dropped by the transport.  0"

"Event 6008, EventLog - The previous system shutdown at 15:57:11 on ‎24/‎06/‎2016 was unexpected."

 

This is driving me mad, there's no indication of what could be causing the problem. I was monitoring my temperatures and they were fine.



#3 usasma

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Posted 24 June 2016 - 07:48 PM

Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

In most cases, if there's truly no indication - then hardware is suspect.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html


Edited by usasma, 24 June 2016 - 07:49 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Zedaso

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Posted 25 June 2016 - 04:42 AM

Let's try looking at these 2 sets of reports:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

In most cases, if there's truly no indication - then hardware is suspect.

Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Hello,
 
I have attached the requested files to my original post and I will be monitoring my temperatures and using the hardware diagnostics you recommended, I will let you know if I find anything. Thank you!



#5 usasma

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Posted 25 June 2016 - 06:20 AM

I've only noted a couple of things in the log files, but don't think that they're significant.
I mention them here for the sake of being complete.

The Admin log file shows a large number of kernel errors all related to the ejection of the VEN_8086&DEV_A102 device (this is a part of your chipset drivers).

The long string of errors only occurs once.

I've seen this one other time recently and have to wonder if it's an issue with installing/updating the chipset drivers (as you said you had done).

These occurred around 08:20 on 24 June

 

I noted a large number of SkypeHost.exe errors in the WER section of the MSINFO32 report.

I'd suggest uninstalling Skype (if it's needed, then let Windows Update download a fresh copy for you).

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause problems in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!
If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Beyond that, if my suspicions are correct, this is most likely a hardware problem.

Please start with these free diagnostics:  http://www.carrona.org (no need to repeat tests that you've already performed)

Then, if that doesn't point to the problem, start with this procedure:  http://www.carrona.org/strpdown.html

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 Zedaso

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Posted 25 June 2016 - 07:03 AM

I've only noted a couple of things in the log files, but don't think that they're significant.
I mention them here for the sake of being complete.

The Admin log file shows a large number of kernel errors all related to the ejection of the VEN_8086&DEV_A102 device (this is a part of your chipset drivers).

The long string of errors only occurs once.

I've seen this one other time recently and have to wonder if it's an issue with installing/updating the chipset drivers (as you said you had done).

These occurred around 08:20 on 24 June

 

I noted a large number of SkypeHost.exe errors in the WER section of the MSINFO32 report.

I'd suggest uninstalling Skype (if it's needed, then let Windows Update download a fresh copy for you).

 

MSI Afterburner and Riva Tuner (along with EVGA Precision) are known to cause problems in some Windows systems (it's driver is usually RTCore64.sys).  Please un-install them immediately!
If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.

Beyond that, if my suspicions are correct, this is most likely a hardware problem.

Please start with these free diagnostics:  http://www.carrona.org (no need to repeat tests that you've already performed)

Then, if that doesn't point to the problem, start with this procedure:  http://www.carrona.org/strpdown.html

 

Good luck!

Thanks for the information and help.

 

Do you think it would help to re-install my chipset drivers or ignore them for now?

 

Strangely, I don't have Skype installed, I used it quite a while ago (can't remember the exact date) just to get in touch with an old friend, we now communicate via other means, I then uninstalled it. 

 

I will uninstall MSI Afterburner immediately.

 

I am going to continue the diagnostics from the site you recommended; I have already performed memtest with no errors. 

 

Thank you!



#7 Zedaso

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Posted 25 June 2016 - 09:06 AM

Update:

 

I have been running Furmark benchmarks and haven't noticed any problems apart from one thing I noticed, not sure if it is a problem though; in blue text in the bottom right in this screenshot: http://imgur.com/8ov2Dg6 you can see it says limits:[power:1, temp:0, volt:0, OV:0] - the [power:1] part changes from [power:1] to [power:0] fairly often during the tests, is this a problem?

 

The maxmimum temperature my graphics card reached was 54 degrees Celsius. (Note: this was just a quick test to screenshot what I meant, I performed the tests for at least 10 minutes each time, various settings.)


Edited by Zedaso, 25 June 2016 - 09:07 AM.


#8 Zedaso

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Posted 25 June 2016 - 10:14 AM

Another quick update:

 

Currently performing the Prime95 test, quite worried as my CPU temperature has reached 90 degrees Celsius (mostly around 82-86 though). During the first 45 minutes the maximum temperature was 88 degrees Celsius and it's very slowly going up, if it goes any higher I will have to stop it. I have a high end cooler, a Noctua NH-D15 so I am surprised to be seeing such temperatures, in games I never saw my temperature go above 75, though. 

 

Through all this testing I have not had the system hard hang/freeze occur, but I can make it occur within a few hours if I play an intensive game such as Overwatch. Strange.



#9 usasma

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Posted 25 June 2016 - 10:16 AM

It won't hurt to install the chipset drivers again.

 

Please use this free program ( https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx?f=255&MSPPError=-2147217396 ) to search out and disable any instances of Skype that are starting on your computer.

 

I am only concerned with temperatures and errors with the program/system while running FurMark.

I don't know about the other items and haven't researched them.
I'd suggest posting at the forums where you got FurMark for more details - I'm not that well-versed with interpreting those results (but don't think it should be doing that).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 Zedaso

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Posted 26 June 2016 - 05:21 AM

It won't hurt to install the chipset drivers again.

 

Please use this free program ( https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx?f=255&MSPPError=-2147217396 ) to search out and disable any instances of Skype that are starting on your computer.

 

I am only concerned with temperatures and errors with the program/system while running FurMark.

I don't know about the other items and haven't researched them.
I'd suggest posting at the forums where you got FurMark for more details - I'm not that well-versed with interpreting those results (but don't think it should be doing that).

 

I installed the chipset drivers again, and have performed all the tests on the website you recommended, including Memtest, Furmark, Prime95, and HDD tests. I have not been able to reproduce the hard hang or had any errors with the tests done, which is strange...If I went and played a game now though I know it would reoccur. This is a very strange issue, I am befuddled. 

 

I should mention that using my computer normally, without playing games, or even playing low requirement/old games the hard hang/freeze will never occur.

 

I agree with your initial suspicion that this is a hardware problem, I just don't know what part it could be.

 

EDIT: Forgot to mention I couldn't find any instances of Skype running on my computer with Autoruns.


Edited by Zedaso, 26 June 2016 - 05:32 AM.


#11 usasma

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Posted 27 June 2016 - 06:31 PM

Search your entire hard drive for SkypeHost.exe

If found, rename it to SkypeHost.BAD (and let us know, as this may generate another set of errors).

 

Play a game and let it hang.

Then recover and generate the Admin log file again.

FYI - the absence of any recognizable problems is what makes us suspect hardware.

The diagnostics don't cover everything (for example, today I found out that MemTest86+ and Prime95 may not be adequate to diagnose RAM problems).

So, what we're looking for here is a "hint" - so we can focus our efforts on a particular piece of hardware.

When most people have problems during gaming, the first thing to look at is video.

Did you run the second set of video tests from the link I gave? (OCCT, etc)

 

Also, have a look at this to see if it gives you any ideas about how to test your components:  http://www.carrona.org/strpdown.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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