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#1 Sabastiondoggie

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Posted 23 June 2016 - 08:19 PM

I got a Tarabyte (im probably spelling it wrong) HD was given to me from my fiancé brother I was gonna uninstall my 500 gb after I cleaned it up but ES ET cant be uninstalled.  Help please, its not in the uninstall control panel and there is no uninstall file in the ES ET file.  correction es st is the in uninstall control panel but the only option is change.

Edited by Queen-Evie, 23 June 2016 - 09:45 PM.
moved from General Chat to the appropriate forum


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#2 Animal

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Posted 23 June 2016 - 08:46 PM

Pardon my ignorance but what is ES ET? I don't want to presume on your behalf.

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#3 Sabastiondoggie

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Posted 23 June 2016 - 09:00 PM

Sorry eset the smart securtity 9 anti virus/malware program


Edited by Sabastiondoggie, 23 June 2016 - 09:01 PM.


#4 sasschary

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Posted 23 June 2016 - 09:39 PM

Hey Sabastiondoggie!

 

I am giving this assuming that you, as your profile says, are running under Windows 7.

 

Before the uninstall, you should backup your network settings in case the uninstall messes with those settings, so you should start an admin command prompt and run

netsh -c interface dump > c:\NetworkSettings.txt

After this, download the ESET Uninstaller to your desktop and reboot into safe mode.

Once in safe mode, start an admin command prompt and run the following commands.

cd Desktop
ESETUninstaller.exe 

After the uninstall, you should restore your original network configuration using the following command in an admin command prompt:

netsh -f C:\NetworkSettings.txt 

You can then reboot and ESET should have successfully uninstalled!

 

Go here for the full support article from which I got this information.

 

Good luck!

ZC

 

PS The correct spelling is "terabyte"  :)

 

 



#5 Sabastiondoggie

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Posted 23 June 2016 - 09:46 PM

thanks Mr. Sasschary,  and forgive me but I don't know how to run a admin command prompt, and im gonna thank you for the new knowledge.  and that still don't tell me why there in no uninstall file.  and I looked at the website talking about a uninstall tool with es et but I never saw one.


Edited by Sabastiondoggie, 23 June 2016 - 09:53 PM.


#6 sasschary

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Posted 23 June 2016 - 09:54 PM

Apologies for not having explained that, and apologies as well for not being able to give you a reason behind there being no uninstall file.

 

Here is a link to the uninstall file: ESETUninstaller.exe

 

To open an admin command prompt under Windows 7, you should search for "cmd" in the start menu, then press ctrl+shift+enter. A UAC prompt should come up, which you should then allow to continue.

 

ZC


Edited by sasschary, 23 June 2016 - 09:56 PM.


#7 Sabastiondoggie

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Posted 23 June 2016 - 10:10 PM

thank you again sir, now I go dream about this project to night, its bed time in Indiana for us old folks...lol



#8 sasschary

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Posted 23 June 2016 - 10:14 PM

You're welcome!

 

Good luck again, and feel free to ask if you need further assistance!

 

ZC



#9 Sabastiondoggie

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Posted 24 June 2016 - 06:47 AM

Good morning how do you purposely start in safe mode?  nevermind I googled it.  and thank the operation was a success!  and thank you for the new knowledge.


Edited by Sabastiondoggie, 24 June 2016 - 07:15 AM.


#10 sasschary

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Posted 24 June 2016 - 10:10 AM

Good morning!

 

I'm glad to hear that the uninstall was successful, and you're welcome!

 

ZC






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