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Windows XP with Firefox browser cannot access Google account


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4 replies to this topic

#1 foundit

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Posted 23 June 2016 - 10:06 AM

I can access google to search the internet but when I attempt to login in to my google account, I will receive a "time-out" message....... it appears as though the google server will not respond.

 

Also, when using attempting to pull emails in using gmail and outlook express, I will also get a time out error message sporadically.

 

Any help would certainly be appreciated!!

 

Thank you


Edited by hamluis, 25 June 2016 - 11:12 AM.
Moved from XP to Web Browsing/Email - Hamluis.


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#2 a.h.h.10

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Posted 23 June 2016 - 01:37 PM

It could be several things.

 

Have you unplugged the Internet for 15 minutes?

 

Maybe your ISP is currently working on the lines.

 

Do you clear browser history and use CCleaner?



#3 foundit

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Posted 23 June 2016 - 05:28 PM

Yes to all three suggestions.  Also turned off antivirus firewall both Windows and AVG.



#4 a.h.h.10

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Posted 23 June 2016 - 05:41 PM

Hmmm...

 

Is there bad weather in your area by any chance?

 

 

You could reset your browser.

 

Check the CPU and memory and see if it's using a lot. (Do that by right-clicking on Start Bar -> Task Manager -> Performance)

 

Have you run an anti-malware scan with Malwarebytes? http://malwarebytes.org



#5 foundit

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Posted 23 June 2016 - 08:17 PM

Browser reset several times

modem and internet connection validated with provider

CPU usage around 15%

and malware scan identified no threats.......

 

Thanks






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