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Microsoft edge running very slowly


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#1 Sammi9834

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Posted 22 June 2016 - 07:59 PM

My grandparents had a recent virus issue on their pc that was fixed here, the aftermath is its still running very slowly and Microsoft edge will freeze up the computer to the point where it needs to be hard reset. Here's a link to what was going on and how it was fixed. Any and all help will be much appreciated!
http://www.bleepingcomputer.com/forums/t/617416/trojan-caught-by-mcafee-will-not-leave-windows-10/?view=getnewpost

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#2 usasma

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Posted 23 June 2016 - 06:22 PM

here's some recovery/restore options (in this order):

- System Restore to a point before this started happening.

- DISM/SFC repair
    

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:
   
Dism /Online /Cleanup-Image /ScanHealth
   
Dism /Online /Cleanup-Image /CheckHealth
   
Dism /Online /Cleanup-Image /RestoreHealth

    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.


- RESET using the "Keep My Files" option (W8 calls this a REFRESH; W7 and earlier doesn't have this function)

- Repair install of the OS (Thanks to FreeBooter!):
   

"How To Perform a Repair Installation For Windows 8, 8.1 and 10"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html

    "How to Do a Repair Install to Fix Windows 7"
    http://www.sevenforums.com/tutorials/3413-repair-install.html

    "How To Perform a Repair Installation For Vista"
    http://www.vistax64.com/tutorials/88236-repair-install-vista.html

    "Non-destructive reinstall of Windows XP"
    https://www.winhelp.us/non-destructive-reinstall-of-windows-xp.html


- RESET using the "Remove Everything" option (W8 calls this a RESET; W7 and earlier doesn't have this function)

If using W7 or earlier, this can be accomplished by resetting the system by use of the recovery partition/recovery disks/recovery drive.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

- Wipe and reinstall from the Recovery Partition (if so equipped)

- Wipe and reinstall from Recovery Media - to include deleting all partitions.
If you don't have them, you can usually order them from the OEM manufacturer of your system ( US points of contact here:  http://www.carrona.org/recdisc.html )

Edited by usasma, 23 June 2016 - 06:24 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 FreeBooter

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Posted 24 June 2016 - 08:47 PM

You can reinstall Microsoft Edge this may resolve issue but backup your favourites as they may get deleted if you reinstall Microsoft Edge.

 

 

"How To Reinstall Microsoft Edge In Windows 10"

http://www.intowindows.com/how-to-reinstall-microsoft-edge-in-windows-10/


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