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BSOD for a Windows 10 laptop.


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#1 wizard44

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Posted 22 June 2016 - 06:12 PM

My computer is once again victim to another BSOD on June 22, after almost no problems for months.

 

· OS - Windows 8.1, 8, 7, Vista ? This is a windows 10 laptop, that is a x64 bit system.
· The original OS was a windows 7, that was shortly upgraded to windows 8.1
· The windows 10 was from a free upgrade from windows 8.1, which was purchased from a retailer.
· This is an HP Elitebook 850 laptop that is almost two years old.
· The windows 10 system was only installed once.

· CPU is an Intel Core i7-4600U CPU 2.10 GHz 2.70 GHz

· Display adapters are AMD Radeon HD 8750M and IntelR HD Graphics Family

 

Help would be appreciated.

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#2 kaljukass

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Posted 22 June 2016 - 08:49 PM

Try to find out why this happens.
The causes can be mainly three:

  • computer problem - it is probably most likely, You must find out the reason and repair it;
  • Windows problem - is possible, then helps clean reinstalling;
  • some program problem - it happens rarely, but sometimes is possible.
     


#3 wizard44

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Posted 22 June 2016 - 10:36 PM

Sorry is there any way to attach specific dmp files in this forum?



#4 usasma

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Posted 23 June 2016 - 06:10 PM

The SysnativeFileCollectionApp includes the minidump files in the C:\Windows\Minidump folder

Larger dump files (such as the MEMORY.dmp file in C:\Windows), must be zipped up and uploaded to a free file hosting service (such as OneDrive or DropBox).  Then post a link to them here.

 

There are 4 minidumps in your upload.  2 are from June 2016 with the latest being from 22Jun2016

 

Your UEFI/BIOS (version 01.33) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a more recent update.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

This device is disabled in Device Manager:

 

Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64    ROOT\NET\0000    This device is disabled.

Did you deliberately disable this device?  If so, why did you disable it?

If it's not needed, please uninstall the program associated with it.

If it is needed, please enable it, update it, then feel free to disable it again if it's not needed (after it's been updated).

 

It looks like the older 2 memory dumps may have been a different issue (they were related to your networking drivers).

 

Intel Smart Connect isn't supported in W10.  I'd suggest disabling it in the BIOS/UEFI of your system.

Then you can uninstall the drivers for it also.

 

If you're overclocking, please stop the overclock while we're troubleshooting.  Feel free to resume the overclock once the system has been stabilized.  i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature.  If so, it's safe to disregard this caution.  And, as you're having problems, if this is the TurboBoost program, you may want to disable it in the BIOS/UEFI also (just temporarily to see if it's the cause).

 

Beyond this I have these 5 suggestions:
1.  Get ALL available Windows Updates.  It may take several trips to get them all
2.  Get ALL available, compatible updates for your OS from the manufacturer's website (to include BIOS/UEFI).
3.  Get ALL available, compatible updates for the programs and any additional hardware installed on your computer from the developer's website
4.  Start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html
5.  If all of the hardware tests pass, then run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jun 22 18:29:16.094 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-8062-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.420.amd64fre.th2_release_sec.160527-1834
System Uptime:7 days 15:22:30.858
Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrHistoryInit+a492 )
BugCheck 9F, {3, ffffe00156954060, ffffd000fa3fd990, ffffe0015ba4c010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00156954060, Physical Device Object of the stack
Arg3: ffffd000fa3fd990, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0015ba4c010, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x9F_3_dxgkrnl!TdrHistoryInit
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2694
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  L71 Ver. 01.33
  BIOS Release Date             09/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP EliteBook 850 G1
  Baseboard Product             198F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 15 03:03:13.054 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\061516-7578-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.306.amd64fre.th2_release_sec.160422-1850
System Uptime:16 days 16:39:41.124
Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+24a )
BugCheck 1, {7fff564d57a4, 0, ffff, ffffd0002812cb80}
BugCheck Info: APC_INDEX_MISMATCH (1)
Arguments:
Arg1: 00007fff564d57a4, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: ffffd0002812cb80, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  ActiveHealth.e
FAILURE_BUCKET_ID: 0x1_SysCallNum_36_nt!KiSystemServiceExit
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2694
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
  BIOS Version                  L71 Ver. 01.33
  BIOS Release Date             09/01/2015
  Manufacturer                  Hewlett-Packard
  Product Name                  HP EliteBook 850 G1
  Baseboard Product             198F
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr  5 19:15:16.735 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\040516-15187-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.162.amd64fre.th2_release_sec.160223-1728
System Uptime:0 days 0:00:02.477
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :Netwbw02.sys ( Netwbw02+9b312 )
BugCheck 1000007E, {ffffffffc0000005, fffff80036ceb312, ffffd0006b37dc08, ffffd0006b37d420}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80036ceb312, The address that the exception occurred at
Arg3: ffffd0006b37dc08, Exception Record Address
Arg4: ffffd0006b37d420, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: AV_Netwbw02!Unknown_Function
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2694
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  7 02:38:05.019 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\010616-15062-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.17.amd64fre.th2_release.151121-2308
System Uptime:0 days 0:00:02.759
*** WARNING: Unable to verify timestamp for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :Netwbw02.sys ( Netwbw02+ace2b )
BugCheck 1000007E, {ffffffffc0000005, fffff80056e1ce2b, ffffd001f471bbe8, ffffd001f471b400}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80056e1ce2b, The address that the exception occurred at
Arg3: ffffd001f471bbe8, Exception Record Address
Arg4: ffffd001f471b400, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID: AV_Netwbw02!Unknown_Function
CPUID:        "Intel® Core™ i7-4600U CPU @ 2.10GHz"
MaxSpeed:     2100
CurrentSpeed: 2694
 
Processor may be overclocked!
Expected Frequency:   2100
Actual Frequency:     2694
Overclock Ratio:      1.28286
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun 22 18:29:16.094 2016 (UTC - 4:00)**************************
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
stwrt64.sys                  Thu Nov  7 01:12:44 2013 (527B2F5C)
amdkmpfd.sys                 Fri Dec 13 00:33:34 2013 (52AA9C2E)
imsevent.sys                 Fri Jan 10 12:52:53 2014 (52D03375)
ikbevent.sys                 Fri Jan 10 12:52:53 2014 (52D03375)
ISCTD.sys                    Wed Jan 22 14:37:35 2014 (52E01DFF)
iwdbus.sys                   Fri Oct  3 20:31:12 2014 (542F3FD0)
Netwbw02.sys                 Sun Feb 22 06:00:57 2015 (54E9B6E9)
RtsPer.sys                   Wed May  6 03:22:09 2015 (5549C121)
Accelerometer.sys            Fri Jun  5 13:59:09 2015 (5571E36D)
hpdskflt.sys                 Fri Jun  5 13:59:15 2015 (5571E373)
TeeDriverW8x64.sys           Thu Jun 11 21:52:49 2015 (557A3B71)
SynTP.sys                    Thu Jun 11 23:05:12 2015 (557A4C68)
Smb_driver_Intel.sys         Thu Jun 11 23:08:28 2015 (557A4D2C)
ibtusb.sys                   Mon Jul 13 12:52:34 2015 (55A3ECD2)
e1d65x64.sys                 Thu Aug 13 05:14:29 2015 (55CC5FF5)
atikmpag.sys                 Wed Aug 19 12:39:12 2015 (55D4B130)
atikmdag.sys                 Wed Aug 19 13:03:45 2015 (55D4B6F1)
igdkmd64.sys                 Thu Oct  1 14:35:51 2015 (560D7D07)
intelppm.sys                 Thu Oct 29 22:09:51 2015 (5632D16F)
iaStorA.sys                  Tue Nov 17 11:06:14 2015 (564B5076)
rtsuvc.sys                   Tue Jan 19 04:09:45 2016 (569DFD59)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr  5 19:15:16.735 2016 (UTC - 4:00)**************************
Netwbw02.sys                 Sun Aug  2 08:23:54 2015 (55BE0BDA)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Jan  7 02:38:05.019 2016 (UTC - 4:00)**************************
iaStorA.sys                  Fri May 22 09:35:27 2015 (555F309F)
e1d65x64.sys                 Thu Jun 18 12:37:56 2015 (5582F3E4)
igdkmd64.sys                 Thu Aug  6 02:20:31 2015 (55C2FCAF)
Netwbw02.sys                 Thu Sep 24 14:46:02 2015 (560444EA)


http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
http://www.carrona.org/drivers/driver.php?id=imsevent.sys
http://www.carrona.org/drivers/driver.php?id=ikbevent.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverW8x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=ibtusb.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=rtsuvc.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=e1d65x64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=Netwbw02.sys




 
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