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Windows not responding, hanging at boot loading circle.


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#1 seanmhc

seanmhc

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Posted 22 June 2016 - 05:30 PM

Hi,

 

I started running into this issue a week ago where I was just browsing the web and suddenly web pages were failing to load but were working fine on my laptop. I went to click the task bar and the little loading icon came up on my mouse.. after a minute it proceeded to tell me Windows had stopped responding and I could close it or wait. On clicking that dialogue box the loading icon appeared again and the box didn't disappear leading to that crashing too. I decided to turn the computer off by holding the button.

 

On restart the computer hung on the boot circle for ages, I proceeded in turning it off and on till it reached the startup repair screen. I tried to repair windows but there was nothing wrong with it. I eventually got it to boot after waiting 10/15 minutes.

 

All worked fine until I ran into the same problem of the taskbar / windows crashing and not responding. I decided to perform a system restore to before the problems started happening at startup repair, thinking a dodgy windows update had happened. This did not solve anything.

 

On repeated attempts at finally loading into windows I've had several scenarios occurring.. windows cannot seem to find a network adaptor sometimes; When this occurs I have gone to restart the computer.. where again it just hangs. On one crash it proceeded to a blue screen of death DRIVER_POWER_STATE_FAILURE. I could not figure out what was up as no icons under drivers appear to have any exclamation icons by them.

 

This problem is getting worse and worse now I am lucky to boot into the os, and within a few minutes it's crashing, where as before it could be okay for 30 mins or an hour. It is practically unusable and I'm not sure what's wrong.

 

I have ran an sfc /scannow which showed no faults with the operating system.

 

I have downloaded and ran software to check the state of my ssd and other hard drives. My ssd has 14tb of writes, and is at 96% health. My other hard drives are without fail. 

 

I ran windows mem test which showed no faults on screen, but failed to boot into os to display me the final results. 

 

My computer I built myself consists of:

 

Crucial MX100 256gb SSD (OS Drive)

WD 1tb HDD

Seagate 500gb HDD

I5-3700 CPU  

8GB of HyperX beast RAM

ASrock z77 pro4 motherboard

Corsair CX750M PSU

MSI R9 280x

 

Running Windows 10 64 bit.

 

I'm not sure where to go from here, I'm starting to feel like it's some hardware at fault here as a) the problem is getting progressivly worse B) random hangings c) Scanning the os displays nothing wrong, system restoring hasn't altered the problem.

 

Ran this computer for 2 years and have never ran into an issue with it till now.

 

Could someone give me some advice as to what to do next, or what might be wrong?

 

Thanks,

 

Sean.

 

EDIT: I've been trying to run the sysnative BSOD dump .exe in your sticky but running it from desktop it gets about half way and then spams waiting for tasks to complete while getting nowhere and doesn't leave any traces of files. I cannot access My Doccuments anymore as they are stored on my D:\ drive which file exploring seems to not be able to locate anymore. D drive can be seen in Device Manager, but not under Disk management. I used it to link my library files as to not take space on my ssd. I've rebooted 3 times and still can't access D Drive anymore.

 

Computer is taking at least 30 seconds to post now.


Edited by seanmhc, 22 June 2016 - 06:16 PM.


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#2 usasma

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Posted 23 June 2016 - 05:52 PM

Here's the manual version of the reports that I need.  I hope that you are able to gather them up.

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the TEST.NFO file.  If you have difficulties with making this work, please post back.  Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter.  Then navigate to Desktop to retrieve the syteminfo.txt file.  If you have difficulties with making this work, please post back.  Then zip up the .txt file and upload/attach the .zip file with your next post.

 

Beyond this, please start with these free, hardware diagnostics:  http://www.carrona.org/hwdiag.html

If they all pass, try removing a couple of the hard drives and other non-essential devices (like fans, CD/DVD drive, etc), then see how it runs.
This is in case the PSU is losing power (they degrade with age).  If it is this, then the system may work better for a while (but it depends on how fast things are dying).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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