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A small, yet frustrating BSOD


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#1 Arnzillazor

Arnzillazor

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Posted 22 June 2016 - 03:53 PM

Hello. I have a work computer that doesn't blue screen that much, but I'd like to discover why it's doing it at all.

 

Thank you.

 

OS: Windows 7 Professional
Architecture: x64
Original OS: Same as above
OEM version: Full retail purchased separately
System age: A little over 1 year
Age of installation: Same as system age, never re-installed OS

CPU: Intel Core-i3 Dual-Core 3.6 GHz (LGA 1150/54 watts)
Video card: nVidia GeForce GT 610 (1 GB VRAM)
Motherboard: GIGABYTE GA-H81M-S1 (rev 2.1)
Memory: G.SKILL NS Series 8 GB 1600 (PC3 12800, 2x4 GB)
Power supply: Corsair CX430 (430 watts, output: +3.3V@20A, +5V@20A, +12V@32A, -12V@0.8A, +5VSB@3.0A)
Manufacturer: Custom built (by me)
Model number: N/A
Type: Desktop

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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 23 June 2016 - 05:46 PM

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are many Windows Update failures listed in the WER section of the MSINFO32 report.

Not much in the memory dumps.  This causes me to suspect a hardware/compatibility/or low-level driver problem.

Next step is to run Driver Verifier using these directions:  http://www.carrona.org/verifier.html

 

While waiting for a reply, please run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Tue Jun  7 20:35:51.818 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\060716-19297-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:5 days 0:12:38.288
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :memory_corruption ( nt!MmPurgeSection+b84 )
BugCheck DE, {2, fffff8a010fb0cb0, fbfff8a010fb0cb1, ad95b8c0}
BugCheck Info: POOL_CORRUPTION_IN_FILE_AREA (de)
Arguments:
Arg1: 0000000000000002
Arg2: fffff8a010fb0cb0
Arg3: fbfff8a010fb0cb1
Arg4: 00000000ad95b8c0
BUGCHECK_STR:  0xDE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID: X64_0xDE_nt!MmPurgeSection+b84
CPUID:        "Intel® Core™ i3-4160 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3591
  BIOS Version                  FF
  BIOS Release Date             06/20/2014
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  H81M-S1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Tue Jun  7 20:35:51.818 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
nvhda64v.sys                Sun Jun 16 08:38:07 2013 (51BDB1AF)
nvlddmkm.sys                Thu Sep 12 01:16:00 2013 (52314E10)
iusb3hub.sys                Wed Feb 12 06:04:30 2014 (52FB553E)
iusb3xhc.sys                Wed Feb 12 06:04:33 2014 (52FB5541)
iusb3hcs.sys                Wed Feb 12 06:06:11 2014 (52FB55A3)
RTKVHD64.sys                Fri Mar 14 07:03:23 2014 (5322E1FB)
Rt64win7.sys                Mon Mar 17 22:27:09 2014 (5327AEFD)
MpFilter.sys                Fri Oct 30 02:29:35 2015 (56330E4F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Apr 12 22:43:40.877 2016 (UTC - 4:00)**************************
MpFilter.sys                Thu Feb 26 19:21:20 2015 (54EFB880)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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