Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dell Latitude 3450 Kernal-power 41 - random shut downs


  • Please log in to reply
29 replies to this topic

#1 spgreenfield

spgreenfield

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 22 June 2016 - 12:09 PM

Dell Latitude 3450

Windows pro 7

Brand new HDD Solid state

A little over a year old (HDD died 9 days out of warranty....of course!)

 

Began acting strange again (maybe tied to prior to the HDD crash - not sure) a few days ago - it would reboot out of the blue or upon boot-up would get the login screen and then it would go black instead of loading the desktop.  Got error messages of corrupt file and disk read error yesterday.  Went through ePSA and was able to get it up and running - but something is seriously going on with this!  This is my husband's but I can remote into it - did last night and wandered around in the event viewer - but not knowing what I was doing in there - just saw many "critical" errors listed with Kernel 41....

 

Any suggestions on how to figure out what's going on?  

 

Pam

 



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:25 PM

Posted 23 June 2016 - 05:21 PM

Event ID 41 errors are simply Windows way of saying it doesn't know why it shut down.  Here's a link with more info:  http://support.microsoft.com/kb/2028504

 

As this is an SSD, there's not much in the way of tests.  There is a suggested tool for SSD's a bit down this page:  http://www.carrona.org/hddiag.html

BUT, I'd suggest that the first thing to do is to backup all the critical data.  If this is a failing drive, you may not have much time to recover the data before it completely dies.

 

Then, try another hard drive and see how that works.  They're fairly cheap these days - and you can even find stores that will let you return them if they're not needed (for your money back).

If the new hard drive works well, then you can presume it's the SSD that's failing.

If it doesn't work well, then you'll have to start checking cables and connections.

 

We can help a bit if you can generate these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html




 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 08:38 AM

I never received a notification of a reply! Reading now!

#4 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 08:55 AM

It is now totally not booting up. I have 2 jpg images of the screen but at this point that's all I have. At one point I could access it. I am attempting to do a full battery charge to avoid using the cord (if it's a failing power supply) as he (my husband) can't remember if all the failed boot ups were while the cord was attached. This problem is nearly identical to before we replaced the HDD.

#5 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 09:12 AM

Now I feel incredibly stupid as he does now have an SSD and not an HDD. Will continue to see if I can boot it up and run tests.

#6 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 10:27 AM

Ok was able to get into machine - virus protection won't allow me to run the first linked site.  Should I just disable virus protection for now? I actually had made a file before you told me so I'm attaching that one as well.....

Attached Files



#7 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 10:35 AM

Recovered the file in quarantine....

Attached Files



#8 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 06:56 PM

Hopefully I get an email notification now when help arrives!  Somehow I thought I was subscribed to this topic but apparently not because now I am....thanks usasma for the help!

 

Pam



#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:25 PM

Posted 04 July 2016 - 07:00 PM

Try this for the CAPI2 errors:  https://support.microsoft.com/en-us/kb/2328240

 

Lot's of networking errors.  Please update your wired, wireless, and bluetooth drivers.

 

Recovered file is a Carbonite error - uninstall/reinstall Carbonite software

 

Only 335 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

 

Memory dumps show "No such device" type errors (0xc000000e and 0xc00000c0).

I suspect a hard drive problem, but please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

Also, run these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Thu Jun 23 02:08:08.438 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062316-5257-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23455.amd64fre.win7sp1_ldr.160516-0600
System Uptime:0 days 3:30:10.484
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 7A, {fffff6fc4000b618, ffffffffc00000c0, 553c2860, fffff880016c3cd0}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6fc4000b618, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc00000c0, error status (normally i/o status code)
Arg3: 00000000553c2860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff880016c3cd0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c00000c0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A04
  BIOS Release Date             12/30/2014
  Manufacturer                  Dell Inc.
  Product Name                  Latitude 3450
  Baseboard Product             04DCRH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 22 01:01:13.896 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-5850-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:03:52.552
Probably caused by :ntkrnlmp.exe ( nt!PspCatchCriticalBreak+92 )
BugCheck F4, {3, fffffa80040c5940, fffffa80040c5c20, fffff80002979e40}
BugCheck Info: CRITICAL_OBJECT_TERMINATION (f4)
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa80040c5940, Terminating object
Arg3: fffffa80040c5c20, Process image file name
Arg4: fffff80002979e40, Explanatory message (ascii)
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_0xF4_csrss.exe_BUGCHECK_CRITICAL_PROCESS_778a940_nt!PspCatchCriticalBreak+92
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A04
  BIOS Release Date             12/30/2014
  Manufacturer                  Dell Inc.
  Product Name                  Latitude 3450
  Baseboard Product             04DCRH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 02:06:47.379 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062116-4789-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
System Uptime:0 days 0:55:46.425
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption
BugCheck 7A, {fffff6fc4001ca30, ffffffffc00000c0, d0995860, fffff88003946078}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: fffff6fc4001ca30, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc00000c0, error status (normally i/o status code)
Arg3: 00000000d0995860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88003946078, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_c00000c0
PROCESS_NAME:  System
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
CPUID:        "Intel® Core™ i3-4005U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: 1696
  BIOS Version                  A04
  BIOS Release Date             12/30/2014
  Manufacturer                  Dell Inc.
  Product Name                  Latitude 3450
  Baseboard Product             04DCRH
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Thu Jun 23 02:08:08.438 2016 (UTC - 4:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
btath_flt.sys               Thu May 23 02:10:29 2013 (519DB2D5)
btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
Rt64win7.sys                Fri Mar 28 02:37:43 2014 (533518B7)
iaStorA.sys                 Fri Jun  6 19:20:24 2014 (53924CB8)
iaStorF.sys                 Fri Jun  6 19:20:28 2014 (53924CBC)
mwac.sys                    Tue Jun 17 22:06:34 2014 (53A0F42A)
btath_avdt.sys              Sun Jul  6 23:20:10 2014 (53BA11EA)
btath_a2dp.sys              Sun Jul  6 23:22:12 2014 (53BA1264)
athrx.sys                   Mon Aug 11 05:33:49 2014 (53E88DFD)
btfilter.sys                Fri Sep 19 04:32:04 2014 (541BEA04)
SynTP.sys                   Tue Sep 23 11:07:25 2014 (54218CAD)
Smb_driver_Intel.sys        Tue Sep 23 11:17:47 2014 (54218F1B)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
iusb3hub.sys                Thu Oct 30 06:05:14 2014 (54520D5A)
iusb3xhc.sys                Thu Oct 30 06:05:19 2014 (54520D5F)
iusb3hcs.sys                Thu Oct 30 06:06:45 2014 (54520DB5)
RTDVHD64.sys                Wed Dec 10 03:49:25 2014 (54880915)
NNSNAHSL.sys                Fri Apr 24 10:26:37 2015 (553A529D)
PSKMAD.sys                  Fri May 22 04:31:12 2015 (555EE950)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
NNSAlpc.sys                 Thu Dec  3 12:21:05 2015 (56607A01)
NNSTlsc.sys                 Thu Dec  3 12:23:08 2015 (56607A7C)
NNSHttp.sys                 Thu Dec  3 12:51:11 2015 (5660810F)
NNSPicc.sys                 Thu Dec  3 12:52:25 2015 (56608159)
NNSProt.sys                 Thu Dec  3 13:01:36 2015 (56608380)
NNSIds.sys                  Thu Dec  3 13:05:35 2015 (5660846F)
NNSPop3.sys                 Thu Dec  3 13:08:58 2015 (5660853A)
NNSSmtp.sys                 Thu Dec  3 13:14:18 2015 (5660867A)
NNSHttps.sys                Thu Dec  3 13:17:56 2015 (56608754)
psinknc.sys                 Mon Feb 15 18:16:58 2016 (56C25C6A)
PSINAflt.sys                Mon Feb 15 18:19:23 2016 (56C25CFB)
PSINFile.sys                Mon Feb 15 18:21:29 2016 (56C25D79)
PSINReg.sys                 Mon Feb 15 18:23:45 2016 (56C25E01)
PSINProc.sys                Mon Feb 15 18:25:57 2016 (56C25E85)
NNSPrv.sys                  Wed Feb 17 08:08:02 2016 (56C470B2)
NNSStrm.sys                 Wed Feb 17 08:20:23 2016 (56C47397)
PSINProt.sys                Tue Feb 23 16:49:39 2016 (56CCD3F3)
NNSPihsw.sys                Mon Mar 14 06:48:07 2016 (56E696E7)
igdkmd64.sys                Fri Apr  8 16:22:58 2016 (57081322)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 22 01:01:13.896 2016 (UTC - 4:00)**************************
igdkmd64.sys                Mon Jan 19 15:56:37 2015 (54BD6F85)
mfencbdc.sys                Thu Jan 28 16:19:02 2016 (56AA85C6)
mfesapsn.sys                Thu Feb 11 15:14:29 2016 (56BCEBA5)
mfehidk.sys                 Fri Mar  4 19:53:33 2016 (56DA2E0D)
mfewfpk.sys                 Fri Mar  4 19:54:01 2016 (56DA2E29)
mfeavfk.sys                 Fri Mar  4 19:55:31 2016 (56DA2E83)
mfefirek.sys                Fri Mar  4 19:57:13 2016 (56DA2EE9)
mfeaack.sys                 Fri Mar  4 20:00:03 2016 (56DA2F93)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun 21 02:06:47.379 2016 (UTC - 4:00)**************************
cfwids.sys                  Fri Mar  4 19:57:46 2016 (56DA2F0A)


http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=btath_lwflt.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=btath_flt.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_bus.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=btath_avdt.sys
http://www.carrona.org/drivers/driver.php?id=btath_a2dp.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=NNSNAHSL.sys
http://www.carrona.org/drivers/driver.php?id=PSKMAD.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=NNSAlpc.sys
http://www.carrona.org/drivers/driver.php?id=NNSTlsc.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttp.sys
http://www.carrona.org/drivers/driver.php?id=NNSPicc.sys
http://www.carrona.org/drivers/driver.php?id=NNSProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSIds.sys
http://www.carrona.org/drivers/driver.php?id=NNSPop3.sys
http://www.carrona.org/drivers/driver.php?id=NNSSmtp.sys
http://www.carrona.org/drivers/driver.php?id=NNSHttps.sys
http://www.carrona.org/drivers/driver.php?id=psinknc.sys
http://www.carrona.org/drivers/driver.php?id=PSINAflt.sys
http://www.carrona.org/drivers/driver.php?id=PSINFile.sys
http://www.carrona.org/drivers/driver.php?id=PSINReg.sys
http://www.carrona.org/drivers/driver.php?id=PSINProc.sys
http://www.carrona.org/drivers/driver.php?id=NNSPrv.sys
http://www.carrona.org/drivers/driver.php?id=NNSStrm.sys
http://www.carrona.org/drivers/driver.php?id=PSINProt.sys
http://www.carrona.org/drivers/driver.php?id=NNSPihsw.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=mfencbdc.sys
http://www.carrona.org/drivers/driver.php?id=mfesapsn.sys
http://www.carrona.org/drivers/driver.php?id=mfehidk.sys
http://www.carrona.org/drivers/driver.php?id=mfewfpk.sys
http://www.carrona.org/drivers/driver.php?id=mfeavfk.sys
http://www.carrona.org/drivers/driver.php?id=mfefirek.sys
http://www.carrona.org/drivers/driver.php?id=mfeaack.sys
http://www.carrona.org/drivers/driver.php?id=cfwids.sys



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 07:49 PM

Having boot problems - if I do an ePSA scan SOMETIMES it will boot up normally - any suggestions on how to get it to boot when it's faulting like this?  This time through I'm unsuccessful....

 

Pam



#11 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 04 July 2016 - 11:35 PM

Finally broke into machine for now -

 

Windows updates:  I have gone to site and searched for updates - being told windows is up to date.  This is win 7 pro - I noticed a great difference between home and pro as far as updates are concerned...

 

Carbonite reinstalled.

 

Running driver verifier overnight - hopefully I'm not jammed out of this machine!



#12 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 05 July 2016 - 12:52 AM

Can't create a recovery/restore disc - the whole program has stopped working on this machine - but there is no built in CD writer so I am using an external one.  Can a win 7 home recovery disc work on a win 7 pro machine?  I don't want to risk doing the verifier until I have a restore disc.....help?



#13 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:25 PM

Posted 06 July 2016 - 04:40 AM

I don't know if the repair functions from a Home disk will work on a Pro system.

Give it a try and see if Startup Repair will load and if you can access System Restore from there.

 

Also, run the hardware diagnostics BEFORE running Driver Verifier.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 spgreenfield

spgreenfield
  • Topic Starter

  • Members
  • 97 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:South Dakota
  • Local time:07:25 PM

Posted 06 July 2016 - 08:08 AM

So.....usasma, you are totally wonderful for helping me!  A couple months ago donated to the Bleepingcomputer "cause" to and depend on you guys!  In this situation, this seemed far beyond my capabilities so I found a reputable computer repair place locally - and guess what?  The nice guy who had previously installed my new SSD had apparently put the memory back in the wrong slot and it wasn't seated properly.  So no matter what I would've done - there would have been problems!  I'm so glad I gave up and took it in before I invested any more HOURS on attempting to fix an issue that was hardware related!  

 

I will be back in the future I guess - but let this be a lesson to those that trust a "non storefront" repair - you are taking a risk.  Fortunately it only cost me $40 to fix....well worth it IMO!  I attempted to relate this information to the original repair person, and they reacted with no guilt and said they were glad I found out what it was.  A little frustrated but cutting my losses....and one step wiser....



#15 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:25 PM

Posted 06 July 2016 - 10:42 AM

I'm glad to hear that you got it sorted out.

Thanks for letting us know!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users