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keyboard not back lit


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#1 roxie2

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Posted 22 June 2016 - 09:45 AM

I have a keyboard that should be back lit but is not;  I removed the battery and drained the computer of power and when I replaced the battery, the keyboard was back lit.  After putting the comp. into sleep mode the keyboard was no longer back lit.  Restarting the comp did not solve the problem.

 

 The comp is a Dell Inspiron 15-5555 running windows 10.  Do not have the ability to change brightness with function keys.  The comp was connected to power source when this happened. Dell suggested the steps I have described and say they will get back to me.

 

 

Thanks to all who have responded.  I am replying this way because I could not figure out house to use "MultiQuote".


Edited by roxie2, 22 June 2016 - 02:18 PM.


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#2 FreeBooter

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Posted 22 June 2016 - 10:01 AM

Can you give us your laptop brand name and module number.

Also does the issue happen even laptop connected to power source?


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#3 britechguy

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Posted 22 June 2016 - 10:23 AM

In addition to FreeBooter's input, might I ask if the keyboard itself has function keys that allow you to increase/decrease the brightness of the backlighting?

 

It is entirely possible that a power-saver mode/eco mode of some sort sets the brightness down to zero, which is where it will stay until or unless you increase it again.


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#4 jfruch1

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Posted 22 June 2016 - 01:08 PM

I have a keyboard that should be back lit but is not;  I removed the battery and drained the computer of power and when I replaced the battery, the keyboard was back lit.  After putting the comp. into sleep mode the keyboard was no longer back lit.  Restarting the comp did not solve the problem.

 

Could someone suggest a solution?

 

Have you gone to the manufacturer's website to see if an updated driver is available?  My daughter was having similar situation after upgrading to Windows 10.



#5 roxie2

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Posted 24 June 2016 - 07:27 AM

I want to thank those who attempted to help me with my keyboard problem.  Dell found the solution for me.  Windows Mobility Center contains a setting for the keyboard's brightness.  Seems simple when I know the answer.  Thanks to everyone.



#6 boopme

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Posted 24 June 2016 - 10:00 AM

Thanks for the solution!!
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#7 FreeBooter

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Posted 24 June 2016 - 02:36 PM

Thank you for informing us how your issue can be resolve.


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