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BSOD DRIVER_IRQL_NOT_LESS_OR_EQUAL (iaStorA.sys) error


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#1 froseph

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Posted 22 June 2016 - 05:29 AM

Hello,

 

I am having issues with getting blue screens.  My disk usage keeps hitting 100% and then the laptop will crash resulting in a blue screen and error code of DRIVER_IRQL_NOT_LESS_OR_EQUAL (iaStorA.sys).  When Googling the issue I found the website.  I went through the steps outlined in the forum topic: http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Attached are the resulting files from the above forum link.

 

Any help you can give would be very much appreciated.  This has been going on for about 2-3 weeks.  I have been in contact with Best Buy's Geek Squad numerous times---3 times I have chatted with them online and took my computer into the store.  They had my laptop for 5 days running diagnostics on it.  They called me and said everything checked out, they could not find anything wrong.  When I get the laptop back home and start using it again, same stuff continues to happen---100% disk usage, BSOD, error code. 

 

Please let me know if I failed to provide any information.

Thank you!

Attached Files



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#2 usasma

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Posted 22 June 2016 - 09:02 AM

Your UEFI/BIOS (version G750JM.206) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.
If you find an update, post back if it's not letting you install it - there's a bunch of different ways that Asus does BIOS updates.

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.
There are lot's of Windows Update failures in the WER section of the MSINFO32 report.
 

I don't have a lot of confidence with USB and wireless networking.

Whiel this isn't your situation, I have to wonder about the USB software for your Netgear Router.  Are you using anything that's plugged into the USB port on the router?  If not, please uninstall the Netgear USB Control Center software.

If you need it, you can download and install it at a later time.

 

Your Kaspersky software is outdated.  Please visit the Kaspersky website here to download and install the latest version (it'll keep your license when installing):  http://usa.kaspersky.com/downloads/software-upgrades/

While you're at it, visit the Asus website for your model and download/install all updated software/drivers.

 

The majority of the BSOD's point at the iaStorA.sys driver.  This is a part ot the Intel Rapid Storage Technology (RST) driver package.

Please ensure that you download and install this package from the Asus website.  Then monitor the system for further BSOD's.
If they continue, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:

The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:

**************************Wed Jun 22 05:00:12.084 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\john\SysnativeBSODApps\062216-301078-01.dmp]
Windows 8.1 Kernel Version 9600 MP (8 procs) Free x64
Built by: 9600.18292.amd64fre.winblue_ltsb.160330-1744
System Uptime:0 days 0:06:10.797
*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
Probably caused by :iaStorA.sys ( iaStorA+785ae )
BugCheck D1, {28, 2, 0, fffff800e21015ae}
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
Arguments:
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800e21015ae, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: AV_iaStorA!Unknown_Function
CPUID:        "Intel® Core™ i7-4710HQ CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
  BIOS Version                  G750JM.206
  BIOS Release Date             04/02/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.
Spoiler




3rd Party Drivers:

The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft.  You can find links to the driver information and where to update the drivers in the section after the code box:

**************************Wed Jun 22 05:00:12.084 2016 (UTC - 4:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
klwfp.sys                   Wed Feb 27 03:48:31 2013 (512DC85F)
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
klim6.sys                   Thu Jul 11 03:53:56 2013 (51DE6494)
L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
netgearUDSMBus.sys          Thu Jul 25 03:26:51 2013 (51F0D33B)
ETD.sys                     Thu Aug  1 03:39:54 2013 (51FA10CA)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
klkbdflt.sys                Thu Aug  8 09:08:54 2013 (52039866)
klmouflt.sys                Thu Aug  8 09:09:08 2013 (52039874)
ICCWDT.sys                  Mon Aug 12 13:59:08 2013 (5209226C)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
CSCrySec.sys                Wed Sep 18 02:40:54 2013 (52394AF6)
CSVirtualDiskDrv.sys        Wed Sep 18 02:42:18 2013 (52394B4A)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
btwavdt.sys                 Mon Sep 30 21:23:03 2013 (524A23F7)
btwaudio.sys                Mon Sep 30 21:25:30 2013 (524A248A)
btwrchid.sys                Mon Sep 30 21:25:58 2013 (524A24A6)
AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
kl1.sys                     Fri Oct 18 05:18:22 2013 (5260FCDE)
klflt.sys                   Tue Nov 26 07:37:39 2013 (52949613)
igdkmd64.sys                Wed Dec 18 15:49:12 2013 (52B20A48)
bcmwl63a.sys                Wed Feb  5 05:25:42 2014 (52F211A6)
iaStorA.sys                 Wed Feb  5 11:07:11 2014 (52F261AF)
RTKVHD64.sys                Tue Apr 22 07:45:50 2014 (5356566E)
klif.sys                    Fri May 16 12:30:24 2014 (53763D20)
iocbios2.sys                Wed Jun 18 02:48:56 2014 (53A13658)
TeeDriverx64.sys            Tue Sep 23 16:01:14 2014 (5421D18A)
kneps.sys                   Wed Dec 10 03:16:16 2014 (54880150)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
nvvad64v.sys                Tue Apr 12 04:46:52 2016 (570CB5FC)
NvStreamKms.sys             Sun May  1 17:00:16 2016 (57266E60)
nvlddmkm.sys                Thu Jun  2 22:50:41 2016 (5750F081)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun  8 11:28:28.471 2016 (UTC - 4:00)**************************
nvvad64v.sys                Thu Dec 17 07:47:18 2015 (5672AED6)
nvlddmkm.sys                Fri Jan 22 19:12:06 2016 (56A2C556)


http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=netgearUDSMBus.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=ICCWDT.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=CSCrySec.sys
http://www.carrona.org/drivers/driver.php?id=CSVirtualDiskDrv.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=iocbios2.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 froseph

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Posted 23 June 2016 - 04:29 AM

All I can say is wow! Thank you so much usasma!!!!!  I am not confident at all that the laptop will make it through a UEFI/BIOS update without crashing.  So I guess I will not do that on my own for now.  I may have to take the machine to an experienced computer technician and see if they can do it for me.

 

I used to have a printer connected through the Netgear control center to share across the house.  However, for some reason, the USB ports on the router stopped recognizing devices.  So I can uninstall that no problem.

 

I did not realize Kaspersky was outdated.  I believe I set it to automatically update.  However, I do know that I set Windows updates to check with me before installing.  I had an issue a year ago where the laptop would force me to reboot--no longer would not give me an option to reboot later.  It gave me a countdown that it was going to reboot in 15 minutes whether I liked it or not.  I was in the middle of an intense Call of Duty zombies game (in higher rounds) and was forced to restart.  Ever since I changed the setting, it seems like when I check for updates myself, it has a hard time installing them---WIn Update installations fail a good bit as you saw in the report.  I changed the setting back to automatically update but the updates still fail for some reason.  So I think I changed it back to the manual check setting since it would invariably download the updates while I was gaming and lag my connection.

 

You have given me many things to try!!  Thank you!  It might take me a little while to try them all.  I am currently taking summer courses and I am working on my laptop on the side/in my spare time.  But I will report back and let you know the results when I try them.  I honestly did not think anyone would reply back this fast!  But thank you so much! :grinner: :grinner: :thumbup2:



#4 usasma

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Posted 24 June 2016 - 06:45 PM

Although Kaspersky is a good product, it has a couple of "glitches" that I don't like:

1)  it doesn't update the version unless you make it do so

2)  it doesn't set system scans automatically - so you have to tell it to scan the system (we set them on each copy that we install at work).

 

Normally I reply within 48 hours - but sometimes there are problems (either with the notifications or with my time).

If I don't reply within 48 hours, please send me a message.  The purpose of this is that it will generate another email to me, and there will be a popup of the message the next time I visit Bleeping Computer.

 

Take you time trying out my suggestions.  I will receive notification (an email) when you reply to this topic.

 

If you continue to have Windows Update problems, post a topic over in the Windows 8 forums with a title that includes "Windows Update problem" in the title.

That'll attract the attention of those experts (there are very few of them and they are very busy) - but that'll get you started with fixing it.

 

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 froseph

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Posted 25 June 2016 - 05:25 AM

I am looking at the Driver and Tools for my machine on the Asus website.  The BIOS-Utilities they have for my machine is called "Windows BIOS Flash Utility" and it is the only BIOS option I am seeing at the moment.  It is version V2.42.0 and the date for it is 10/24/2013.  I believe we said my BIOS had a date of 2014.  This BIOS from the website seems to be older than the one I currently have on the machine.  If this what needs to be updated?  I could not find the UEFI label anywhere.  Am I possibly looking at the wrong download?  Here is the link to the webpage where i am seeing this BIOS http://www.asus.com/us/ROG-Republic-Of-Gamers/ROG-G750JM/HelpDesk_Download/

 

The Asus driver website for my machine shows two Intel Rapid Storage Technology drivers.  V12.8.5.1000 from 1/27/2014 and another V13.0.0.1098 from 5/30/2014.  I downloaded the driver from 5/30/2014 but it has about 5 or 6 exe files in it and I cannot figure out which one to launch.

 

I went ahead and uninstalled the Netgear USB controller but sadly do not think it had any impact.

 

Let me know if you have any tips for the driver updates!  Sorry for some of these questions--I am not sure on some thing so I want to be safe and ask!  Thank you again!



#6 froseph

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Posted 25 June 2016 - 06:08 AM

Update:  I had a laptop hard drive from an old version of this same machine from 2013.  I installed that hard drive in place of the one that is giving issues.  When the desktop came up there were times that disk usage would hit 100%.  However, it seemed to not be doing it as frequently as the other hard drive.  Does that by chance narrow the issue down to a driver update?  Because this hard drive I installed from 2013 only has drivers from 2013 on it.  It may not narrow the problem down at all but I thought I would mention it in case it did.

 

Thanks!



#7 usasma

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Posted 25 June 2016 - 10:28 AM

The BIOS Utilities are different from the BIOS.  If no BIOS is listed, then you can check earlier versions of the OS to see if there are any there.

If the system came with W8/8.1 and you checked the 8/8.1 downloads, then there's probably no need to check another OS version.

 

As for the RST, set a System Restore point and try the executables.

I would try IRSTPatch.exe and PNPINST64.exe first.

 

As for the other hard drive, it's hard to tell with an old version of the same machine.

I'd suggest a clean install of Windows on the old drive in order to see if that helps.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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