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BSOD in server 2012 R2


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#1 cxzander

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Posted 21 June 2016 - 09:35 PM

Hello,

 

I've been going crazy trying to help troubleshoot a BSOD.  I've used Bluescreenviewer to analyze the dump files, but I can't find a good solution.   I've attached images of the dump files from bluescreenviewer, and done searches on the errors referenced, NTOSKRNL.EXE and STORPORT.SYS.  We've updated all of the drivers, but I'm about to recommend driver verifier as well.  Please help!

 

Thanks,

 

cxzander

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#2 usasma

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Posted 22 June 2016 - 08:26 AM

These are both STOP 0x133 errors.  There's a bit of info on them on my webpage here:  http://www.carrona.org/bsodindx.html#0x00000133

Even more articles here (eventually I'll put them on my webpage:0): 

https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/11184-dpc_watchdog_timeout-debugging.html
https://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/9310-dpc_watchdog_violation-0x133.html
https://blogs.msdn.microsoft.com/ntdebugging/2012/12/07/determining-the-source-of-bug-check-0x133-dpc_watchdog_violation-errors-on-windows-server-2012/
https://bsodtutorials.wordpress.com/2014/02/12/debugging-stop-0x133-and-dpc-internals/
http://bsoddebugging.blogspot.com/2014/09/0x133-dpcwatchdogviolation.html

 

Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

It's OK to ask for Driver Verifier if this isn't a production server (as it'll create downtime and also may slow the system down).

If it is, see if they can schedule some time to run Driver Verifier that won't interfere with their operations.

I suggest my method of running Driver Verifier also (it only checks the 3rd party (non-Windows) drivers:  http://www.carrona.org/verifier.html

This is because, on a fully updated Windows client system, there's less than a 1% chance of Windows being at fault (and I'd guess that there's even less chance on Server OS's).
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 cxzander

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Posted 22 June 2016 - 10:22 AM

usasma,

 

Thank you for the helpful information.  I had noticed they were 0x133 errors, and doing searches on 0x133 led me to a microsoft hotfix for DPC_WATCHDOG_VIOLATION errors found here:  

 

https://support.microsoft.com/en-us/kb/2789962

 

I wasn't 100% certain the 0x133 was by definition a watchdog violation because there was nothing in the error messages saying watchdog error.  Would it be wise to attempt this hotfix first?  Unfortunately my contact is in a different time zone and very busy so my responses may take some time to provide additional files.  But I am watching this topic with great interest.



#4 usasma

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Posted 23 June 2016 - 04:52 PM

Don't worry about the delay.  I get notified by email whenever you respond, so I'll be here as long as it takes.

 

You can try the fix in the article.  If it doesn't apply, it shouldn't even install on the machine.

And, if it does install, it depends on it being a problem with the timeout period - so it may not even fix it if it does install.

 

But I notice from the article that it states that these systems have a lot of 3rd party drivers.

With a server system, this increases the chances of problems.

IMO I'd first try removing the 3rd party programs and see if that helps.

While some of the programs may be necessary, if there's too many of them the user may want to consider setting up another server to share the load (but I have very little experience with servers).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 cxzander

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Posted 29 June 2016 - 11:21 PM

Hello usasma,
 
You might be onto something with the third party drivers issue, there are quite a few involved.  I had thought having up to date drivers would be preferred, especially from the vendor.  He was hesitant to try driver verifier, but did try perfmon.  

I have compressed the report folder from the perfmon folder. Please see the attached zip file.
 
 
Regarding the tool,
http://omgdebugging.com/bsod-inspector/
 
This tool you recommended did not work, unfortunately.  There were drivers associated with some of the hardware installed, including:  

 

Dual 10GB Ethernet card QLE8442-SR-CK 10:

http://driverdownloads.qlogic.com/QLogicDriverDownloads_UI/SearchByProduct.aspx?ProductCategory=322&Product=1249&Os=194

RAID controller SAS 9271-8i:
http://www.avagotech.com/products/server-storage/raid-controllers/megaraid-sas-9271-8i#downloads

Motherboard X10DAI :
https://www.supermicro.com/support/resources/resource_drivers.cfm

 

 

Would you suggest insisting on driver verifier following your method, uninstalling the raid and internet drivers, or re-installing the windows server 2012 r2 software without loading the drivers?

 

I appreciate your help with this.

 

-cxzander

 

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#6 usasma

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Posted 02 July 2016 - 08:40 AM

Actually, what I need (use) are these 3 sets of stuff (zip them up before uploading here):

1)  A copy of the MSINFO32.exe report (saved as an .nfo file - so I can sort it)

2)  A copy of the systeminfo.exe report saved as a .txt file (run from an elevated Command Prompt)

3)  A copy of all minidumps (usually in C:\Windows\Minidump) - may need to copy to the Desktop in order to zip them up

If you don't have minidumps, zip up the MEMORY.dmp file in C:\Windows and upload it to a free file-hosting service (such as OneDrive or DropBox) and post a link to it here.

 

Are you certain that the drivers that you mention aren't needed?  If uncertain, let's not mess with them right now.

 

As for Driver Verifier, I'd run it now without removing anything.  The major drawbacks on a production server (that I know of) are a slowdown of the system and that the crashing will affect anyone working at the time it crashes.

Then, when we've captured/analyzed the memory dumps, we can start removing stuff.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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