Maybe the store that you purchased it from will have a record of the purchase.
They can tell you what to do in order to return it (and also may be able to assist with repairs)
You can also contact HP - they can also tell you if the warranty is valid.
They can also tell you what to do in order to get it repaired.
If the hard drive went bad, then HP will replace it if it's under warranty.
Have you run the HP hardware diagnostics? If no, then do that now by pressing "Esc" as the system first boots. A menu will come up with the diagnostics listed on it.
You can download a fresh copy of Windows 10 to install from here: https://www.microsoft.com/en-us/software-download/windows10/
Use the link under "Need to create a USB, DVD or ISO?"
This is not an HP installation - rather it's a plain Microsoft installation (it won't have the HP drivers/utilities - but you can get those at the HP website).
The links are for the US, yours may differ.
If you've been using the computer on the internet, then it's likely that it's already activated.
As such, when it asks for a product key, skip it and then next time tell it to do it later.
Once you get on the internet, it should automatically activate.
Edited by usasma, 23 June 2016 - 06:19 PM.
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