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Sporadic, Temporary Freezes/Hangs


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#1 iqchicken

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Posted 21 June 2016 - 05:28 PM

This problem has been posted by lots of people on quite a few different forums.. and even has a youtube video. Unfortunately, so far none of the fixes have worked for me. I would appreciate any advice you have for me on this.

 

System:

-Brand new install of windows 10 pro 64 bit

-Brand new hard drive (wd10ezex)

-MSI b75map45

-AMD Radeon HD 7700

-16GB RAM

 

Symptoms/Conditions:

- Windows temporarily freezes or hangs

- Hangs are not application specific. They have occurred during browsing, during basic windows operations, and even full screen games

- System always "recovers" within just a few seconds without requiring any other action

- Happens around 10 times a day (never really counted)

 

What I've tried:

-examined eventvwr logs (only strange error is DistributedCOM Event: 10016) which I may have corrected - not sure yet

-disabled themes
-disabled pci-express options in power management
-turned windows search service off (indexing)
-performed a windows memory diagnostic (no errors detected)
-turned off service which "enhances" user experience (sorry, can't remember the name)
-ran sfc scannow
-ran ccleaner to clean registry etc

-switched to selective startup in msconfig and disabled all startup items

-temporarily disabled windows defender (not a good solution anyway since windows demands that it turn itself back on all the time)

-ran a HJT scan (but it's been so long I'm not sure what I'm looking for here)

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 3:10:19 PM, on 6/21/2016
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.10586.0420)

FIREFOX: 47.0 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe
C:\Program Files (x86)\MediaMonkey\MediaMonkey.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\###\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=
O4 - HKLM\..\Run: [PMBVolumeWatcher] C:\Program Files (x86)\Sony\PlayMemories Home\PMBVolumeWatcher.exe /SysAutoRun
O4 - HKCU\..\Run: [OneDrive] "C:\Users\knigh\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [BackgroundSwitcher] "C:\Program Files (x86)\John's Background Switcher\BackgroundSwitcher.exe"
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing)
O23 - Service: EasyAntiCheat - EasyAntiCheat Ltd - C:\Windows\system32\EasyAntiCheat.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6277 bytes

 

 


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


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#2 usasma

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Posted 22 June 2016 - 07:32 AM

Do you suspect an infection?  If so, I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

 

Please don't use registry cleaners regularly - they basically don't do any good and they can actually damage the registry and render your system unbootable.
That being said, the one in CCleaner is one of the least dangerous, and we do use it at work after repairing systems (I disagree with it's use also, but we don't seem to have any problems from our limited use).

 

Please wait until the system freezes up again, then recover from it and then let's try looking at these 2 sets of reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 FreeBooter

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Posted 22 June 2016 - 07:51 AM

I agree with Usasma using registry cleaners cause lot more problems then they claim repair which is lie false advertisement as there is no software can found registry entries which may be causing issue if there is such a registry entire deleting is not always the correct process to resolve the error and tell you the true registry entries wont cause system to lockup or froze. Visit below url link to scan your HDD for errors with HDD manufacturer diagnostic tool.

 

Bootable Hard Drive Diagnostics

http://www.carrona.org/hddiag.html


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#4 iqchicken

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Posted 22 June 2016 - 10:16 PM

I don't really suspect malware as this is a brand new, fresh install of windows that has been doing it from the start.

I've been using ccleaner for close to a decade with no registry cleaning problems - but of course that doesn't mean there aren't some now. :killcomp:

Attached are the files you requested. My cpu temps ranged between 50 to 65C throughout the day - averaging in the low 60's I'd guess.

 

One thing I neglected to add about the symptoms is that most of the time the mouse does not freeze up. I can still move it around but it's as if whatever request I've just made of the system is more taxing than it really should be. It happens quite a lot throughout the day. The requested task is also not forgotten. Eventually it finishes - but it takes quite a few seconds before it recovers and does it.

 

In firefox it manifests as a spinning circle (loading).

In fullscreen applications it manifests as a freeze with just mouse movement.

 

Anyway, I really appreciate whatever you can offer. I do realize my bios is out of date but I'm loathe to try updating that unless I absolutely have to. I don't see how it could relate.

Attached Files


Edited by iqchicken, 22 June 2016 - 10:17 PM.

System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#5 usasma

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Posted 23 June 2016 - 05:09 PM

If the task eventually finishes, then there's something holding it back.

Start with this free program:  http://www.nirsoft.net/utils/shexview.html

Use it to disable ALL non-Windows shell extensions (don't delete, just disable)

Then reboot and see if that helps.

If it does, then re-enable them in small groups in order to narrow down the culprit.

Once you find it, uninstall the program that it belongs to.

If needed, then download and install a fresh copy.

 

The Admin log file shows a lot of errors related to your Intel Chipset drivers.

Please download/install a fresh copy of the latest, W10 compatible version from the motherboard manufacturer's support website.

 

Your UEFI/BIOS (version V1.3) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 8 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.
The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating.

I'm not familiar with John's Background Switcher - but I've seen this on 2 computers recently (and the only computers I see are those with problems).
I'd wonder about it, but wouldn't make an assumption about it this early in the analysis.

 

But, beyond this, we'll have to see what happens after you try my suggestions.

If it doesn't work, please post back and we'll look around a bit more (before recommending the more drastic fixes).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 iqchicken

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Posted 23 June 2016 - 06:14 PM

The only non-microsoft shell extensions were for 7-zip and my gpu's control panel but they've been disabled.

I ran the MSI live update to update the bios/mobo drivers. It did the mobo drivers with no issue (or so it said) but the bios "update" only says "Install Intel ME drivers" which is a new one on me. With a quick search I've found dozens of different driver sets claiming that title - so I'm not sure which one it even wants - or what it even is.

Windows update had only one update to add for Windows Defender (KB2267602 (Definition 1.223.2506.0) as it had last checked yesterday.

I've been using John's background switcher for years as well - funny that 2 of my decade long programs are now seen as "sketchy" xD. I've certainly never had a problem before with ccleaner registry cleaning or JBS (before windows 10). JBS is awesome. That said - I'll leave it turned off to narrow things down. Perhaps JBS is not a fan of windows 10. (shrug)

 

 

 

Immediately after reboot the following error came up yet again in the eventvwr admin log:

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          6/23/2016 4:05:57 PM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          DESKTOP-4HH941C\knigh
Computer:      DESKTOP-4HH941C
Description:
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID 
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user DESKTOP-4HH941C\knigh SID (S-1-5-21-1724294815-2689244249-343891196-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-06-23T23:05:57.937555400Z" />
    <EventRecordID>1109</EventRecordID>
    <Correlation />
    <Execution ProcessID="888" ThreadID="4200" />
    <Channel>System</Channel>
    <Computer>DESKTOP-4HH941C</Computer>
    <Security UserID="S-1-5-21-1724294815-2689244249-343891196-1001" />
  </System>
  <EventData>
    <Data Name="param1">machine-default</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{C2F03A33-21F5-47FA-B4BB-156362A2F239}</Data>
    <Data Name="param5">{316CDED5-E4AE-4B15-9113-7055D84DCC97}</Data>
    <Data Name="param6">DESKTOP-4HH941C</Data>
    <Data Name="param7">knigh</Data>
    <Data Name="param8">S-1-5-21-1724294815-2689244249-343891196-1001</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Microsoft.Windows.FeatureOnDemand.InsiderHub_10.0.10586.0_neutral_neutral_cw5n1h2txyewy</Data>
    <Data Name="param11">S-1-15-2-4016783169-893401051-2237370320-274899566-412088533-2398988950-2155762795</Data>
  </EventData>
</Event>

Thank you all again for the continued help. I realize that it can be kind of a thankless job. A few years ago I was heavily into the castlecops program before it got shutdown. There's so much to know - and your knowledge tends to be underappreciated. So, thank you! :clapping:








 


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#7 usasma

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Posted 23 June 2016 - 06:37 PM

The John's program is not "sketchy".  It's just that I've spotted it a couple of times.  There are no errors associated with it, but in the BSOD arena it pays to be cautious.

 

You must update the BIOS.  The 2013 versions include updates to the Intel Management Engine (ME) firmware.

Also, you can update the Intel ME program from the Drivers download section of the MSI support website.

As the system wasn't designed for W10, try the drivers listed for W8/8.1

 

Did you disable/uninstall the SmartConnect stuff?

 

Here's a draft copy of my suggestions for the DCOM error:

 

Search the registry for CLSID and AppID (the numbers/letters that is)
FYI - AppID may give multiple results
Also, regsitry search for CLSID/AppID may give results above it that are significant (CLSID/AppID entries are either
- a GUID for the CLSID
- an AppID for the CLSID
- or a named value (such as ccm.exe)
REF:  https://support.microsoft.com/en-us/kb/246054

 

So, the basic assumptions here are:
- this is not a Windows problem
- this is not a hardware problem

 

As such, search the registry for 3rd party software indications.
Then uninstall that software (and use a removal tool to be sure all remnants are gone)
Then download/install a fresh copy (if needed).

 

Discussion:

Look for consistency in the errors. 

As with most errors in Windows, multiple different errors mean problems lower down in the "level" of the error (low-level drivers/compatibility/hardware). 

This also may indicate a Windows problem - so ensure that you update Windows and run all the appropriate fixes

These are the CLSID/AppID numbers:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 iqchicken

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Posted 23 June 2016 - 08:07 PM

I tried several bios downloads from the MSI support site based on the mobo/chipset info from CPUID. All of them say "this app can't run on your pc". None of them specify a specific OS that I saw.

I'm not sure what you are referencing with "SmartConnect" stuff.

As far as the DCOM error instructions: I'm afraid I don't understand - once I find these numbers - look to see if they're associated with a program I don't recognize?


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#9 usasma

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Posted 24 June 2016 - 05:01 AM

Did you try the BIOS downloads from this page:  https://us.msi.com/Motherboard/support/B75MAP45.html#down-bios

 

When you go into your BIOS/UEFI there will be an entry for SmartConnect.  It's under the Advanced Settings.

It's listed on page 2-8 of the English version of the motherboard manual (available here:  https://us.msi.com/Motherboard/support/B75MAP45.html#down-manual

1)  Disable it there

2)  Then check in Control Panel...Programs and Features to see if there's an entry there to uninstall it.

Post back if you can't find it in Programs and Features, as that's how the driver will be removed.

 

Lastly, search your registry for those numbers.  When you find them you'll find (either above or below them in the directory structure) mention of other programs.
Let us know the names of those programs (they will usually be items that end in .exe or .dll

We'll search them and see if we can figure out which they belong to.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 iqchicken

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Posted 24 June 2016 - 01:26 PM

Yes, that is exactly the page I was using for the bios - I tried several of them just to be sure. All yielded that "error". I find it strange that MY bios version is the only version not listed on that page.

I will check on the other things now.


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#11 usasma

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Posted 24 June 2016 - 07:42 PM

I would post in the MSI forums about the difficulties with your BIOS (as I suspect that the BIOS is at least a part of your problem).

 

Then just keep up with the other stuff I suggested and let's see what we can find out.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 FreeBooter

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Posted 24 June 2016 - 07:53 PM

Can i ask if this issue happens while you use Windows in Safe Mode?


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#13 iqchicken

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Posted 26 June 2016 - 01:53 PM

-Smart connect was already disabled when I went into the bios.

-There was nothing that I could find in the control panel that said smart connect. "Intel driver update utility" is the only intel related name there.

-In the registry, the only numbers I find matching for the DCOM error involve "Imerssive Shell". Something to do with permissions on that thing (whatever it is)?

-I have posted in the MSI forum concerning the bios - still awaiting a response there.

-Still haven't dealt with safe mode yet. I suppose I ruled out safe mode because it's such a fresh install with hardly any software/drivers installed that would be disabled during safe mode. Could be a foolish oversight on my part. I will give that a shot as well.
 


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse


#14 FreeBooter

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Posted 26 June 2016 - 02:23 PM

-Smart connect was already disabled when I went into the bios.

-There was nothing that I could find in the control panel that said smart connect. "Intel driver update utility" is the only intel related name there.

-In the registry, the only numbers I find matching for the DCOM error involve "Imerssive Shell". Something to do with permissions on that thing (whatever it is)?

-I have posted in the MSI forum concerning the bios - still awaiting a response there.

-Still haven't dealt with safe mode yet. I suppose I ruled out safe mode because it's such a fresh install with hardly any software/drivers installed that would be disabled during safe mode. Could be a foolish oversight on my part. I will give that a shot as well.

Please test if issue persist within Safe Mode it does not matter when and how new is the installation of Windows OS on your computer.

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#15 iqchicken

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Posted 26 June 2016 - 02:45 PM

As expected, issue persists in safe mode. With cpu temps in a reasonable range and a brand new hard drive, I'm really crossing my fingers that the bios update will do it - but for some reason instinct is telling me it won't. Maybe my processor is just getting tired. :hysterical:


System:

-Windows 10 pro 64 bit

-HDD (WD10EZEX)

-MSI B75MA-P45 (MS-7798)

-Socket 1155 LGA

-AMD Radeon HD 7700

-2 STICKS OF 16GB DDR 3 RAM (G.Skill F3-10666CL9-8GBNT)

-K120 Logitech Keyboard

-Centrophorus M601 Mouse





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