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Web Pages Do Not Load Fully


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53 replies to this topic

#1 InternetIsLife

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Posted 20 June 2016 - 08:59 PM

Hi all,

For the past couple of months, my internet connection has been very sporadic. Specifically, certain pages will sometimes load fully, but other times they will load halfway, and other times they won't load at all. If I refresh the page enough times it will eventually load, but I do need a solution. This is the same on all browsers.

Downloads will not work either as the "source file cannot be found", something I suspect is related to this original issue.

I do know it's not my network. I've tried a personal hotspot to my phone (on 3G), and the problems persist. Other devices are also perfectly fine.

I'm using an HP Pavilion with Kaspersky.

Any help would be greatly appreciated.

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#2 TheTripleDeuce

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Posted 20 June 2016 - 09:00 PM

have you tried other web browsers like firefox chrome or ...edge?



#3 InternetIsLife

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Posted 20 June 2016 - 09:04 PM

All of my browsers have the same issue, Firefox, Chrome, Explorer.

I should add that I'm using Windows 7.

#4 TsVk!

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Posted 20 June 2016 - 09:13 PM

Hi InternetIsLife,

 

Let's have a look and see if I can help you.

 

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

aak3k9.jpg

 

Click Go and note the saved Result.txt on your desktop, to copy into your reply

 

TsVk!



#5 Wand3r3r

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Posted 20 June 2016 - 10:13 PM

If you do a internet speed test what are the results?



#6 InternetIsLife

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Posted 20 June 2016 - 10:29 PM

Here are the speedtest results. Sent you a PM, TsVk.

Attached Files


Edited by InternetIsLife, 20 June 2016 - 10:30 PM.


#7 TsVk!

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Posted 20 June 2016 - 10:47 PM

Please post your scan results here in the thread Internetislife. That way others may assist also.



#8 InternetIsLife

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Posted 20 June 2016 - 10:50 PM

Here are the contents of the document:

MiniToolBox by Farbar Version: 17-06-2016
Ran by User (administrator) on 20-06-2016 at 20:53:52
Running from "C:\Users\User\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Model: p7-1240 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================
========================= IP Configuration: ================================

Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.20) =
Local Area Connection (Disconnected)
Broadcom WLAN Adapter = Wireless Network Connection 2 (Connected)
Bluetooth Device (Personal Area Network) = Bluetooth Network
Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection
(Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set subinterface interface=? $ subinterface=ethernet_9 mtu=1477


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 74-E5-43-A2-3A-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 44-6D-57-56-BC-95
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cg.shawcable.net
Description . . . . . . . . . . . : Atheros AR8161/8165 PCI-E
Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 78-E3-B5-B0-7F-B6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom WLAN Adapter
Physical Address. . . . . . . . . : 74-E5-43-A2-3A-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::acef:b371:107b:f960%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : June-20-16 8:22:09 PM
Lease Expires . . . . . . . . . . : June-20-16 9:52:09 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242541891
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-3B-3F-CB-78-E3-B5-B0-7F-B6
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F2D666A7-6562-4C16-8FF6-64397B38BF0E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: google.com
Addresses: 2607:f8b0:4009:809::200e
216.58.192.174


Pinging google.com [216.58.216.110] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 216.58.216.110:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Server: google-public-dns-a.google.com
Address: 8.8.8.8

Name: yahoo.com
Addresses: 2001:4998:58:c02::a9
2001:4998:c:a06::2:4008
2001:4998:44:204::a7
98.138.253.109
98.139.183.24
206.190.36.45


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
16...74 e5 43 a2 3a b4 ......Microsoft Virtual WiFi Miniport Adapter
15...44 6d 57 56 bc 95 ......Bluetooth Device (Personal Area Network)
13...78 e3 b5 b0 7f b6 ......Atheros AR8161/8165 PCI-E Gigabit
Ethernet Controller (NDIS 6.20)
12...74 e5 43 a2 3a b4 ......Broadcom WLAN Adapter
1...........................Software Loopback Interface 1
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
20...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.16 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.16 281
192.168.0.16 255.255.255.255 On-link 192.168.0.16 281
192.168.0.255 255.255.255.255 On-link 192.168.0.16 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.16 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.16 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::acef:b371:107b:f960/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft
Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft
Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows
Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/20/2016 05:32:58 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/20/2016 05:32:52 PM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/20/2016 05:32:52 PM) (Source: HP Active Health) (User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:22:26 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:22:25 PM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/18/2016 12:22:25 PM) (Source: HP Active Health) (User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:19:23 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:19:11 PM) (Source: HP Active Health) (User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/18/2016 12:19:11 PM) (Source: HP Active Health) (User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/17/2016 10:28:57 PM) (Source: HP Active Health) (User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]


System errors:
=============
Error: (06/20/2016 08:27:12 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (06/20/2016 05:19:33 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (06/20/2016 05:19:32 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (06/20/2016 05:19:25 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was received: 40.

Error: (06/20/2016 05:15:19 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT
AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/18/2016 12:14:06 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT
AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/17/2016 08:35:03 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT
AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (06/17/2016 08:34:23 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (06/17/2016 08:34:23 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

Error: (06/16/2016 12:20:35 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT
AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (06/20/2016 05:32:58 PM) (Source: HP Active Health)(User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/20/2016 05:32:52 PM) (Source: HP Active Health)(User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/20/2016 05:32:52 PM) (Source: HP Active Health)(User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:22:26 PM) (Source: HP Active Health)(User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:22:25 PM) (Source: HP Active Health)(User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/18/2016 12:22:25 PM) (Source: HP Active Health)(User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:19:23 PM) (Source: HP Active Health)(User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/18/2016 12:19:11 PM) (Source: HP Active Health)(User: )
Description: Agent DiskPhysical threw an exception:
System.NullReferenceException: Object reference not set to an instance
of an object.
at HP.ActiveHealth.Agents.DiskPhysical.DiskPhysicalAgent.CollectNewDataClasses(FileInfo
agentStateFile, IDataClassCollector dataClassColector)
at HP.ActiveHealth.API.DataGeneration.AgentRunner.QueryAgentDelegate(Object
agentObj)

Error: (06/18/2016 12:19:11 PM) (Source: HP Active Health)(User: )
Description: DiskPhysical executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]

Error: (06/17/2016 10:28:57 PM) (Source: HP Active Health)(User: )
Description: SmartDrive executable didn't pass digital signature
validation. Execution aborted: [C:\Program Files
(x86)\Hewlett-Packard\HP Support
Framework\Resources\HPActiveHealth\Executable Agent
Data\_Shared\DiskCheck\ETD_GetSMART.exe]


=========================== Installed Programs ============================

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.6.0.19120 - Adobe
Systems Incorporated)
Adobe Flash Player 21 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI)
(Version: 21.0.0.182 - Adobe Systems Incorporated)
AMD Catalyst Install Manager
(HKLM\...\{F098B59C-C111-A9B1-8ECB-F599DE0BA42D}) (Version: 8.0.911.0
- Advanced Micro Devices, Inc.)
Apple Application Support
(HKLM-x32\...\{5D09C772-ECB3-442B-9CC6-B4341C78FDC2}) (Version: 2.3.4
- Apple Inc.)
Apple Software Update
(HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version:
2.1.3.127 - Apple Inc.)
Audacity 2.0.6 (HKLM-x32\...\Audacity_is1) (Version: 2.0.6 - Audacity Team)
AVI To MP4 Converter 1.0 (HKLM-x32\...\AVI To MP4 Converter_is1)
(Version: - A Software Plus)
Bejeweled 3 (HKLM-x32\...\WTA-137b212d-0a37-433c-b8b5-94cb2487841f)
(Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{9FA13759-5C2B-4177-9DDC-0038F8B5BEFD})
(Version: 7.0.826.0 - Microsoft Corporation)
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version:
2.2.8188 - K-NFB Reading Technology, Inc.)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11
Wireless LAN Adapter) (Version: 6.30.223.232 - Broadcom Corporation)
Broadcom Bluetooth Software
(HKLM\...\{A1439D4F-FD46-47F2-A1D3-FEE097C29A09}) (Version: 6.5.1.2700
- Broadcom Corporation)
Broadcom Wireless Utility (HKLM\...\Broadcom Wireless Utility)
(Version: 5.100.82.143 - Broadcom Corporation)
Chuzzle Deluxe (HKLM-x32\...\WTA-427353b0-5855-47a0-8234-a2382c368aca)
(Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module
(HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14
- Cisco Systems, Inc.) Hidden
Cisco LEAP Module
(HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19
- Cisco Systems, Inc.) Hidden
Cisco PEAP Module
(HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6
- Cisco Systems, Inc.) Hidden
ClickRepair 3.9.2 and ClickRepairRT 1.3.1
(HKLM-x32\...\ClickRepair_is1) (Version: - Caloundra Audio
Restoration)
Contrôle ActiveX Windows Live Mesh pour connexions à distance
(HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version:
15.4.5722.2 - Microsoft Corporation)
Cradle of Rome 2
(HKLM-x32\...\WTA-ded30968-f3c6-438c-a041-2688c1cdfa45) (Version:
2.2.0.98 - WildTangent) Hidden
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version:
15.4.2368.0902 - Microsoft) Hidden
DeNoise 2.7.3 and DeNoiseLF 2.7.3 (HKLM-x32\...\DeNoise_is1) (Version:
- Caloundra Audio Restoration)
DirectX for Managed Code Update (Summer 2004)
(HKLM-x32\...\{E9E34215-82EF-4909-BE2F-F581F0DC9062}) (Version:
9.02.2904 - Microsoft) Hidden
DXTBmp (HKLM-x32\...\{2C1544E4-5DA6-4A72-B1BA-E4692991C1DC}) (Version:
1.00.000 - )
FATE (HKLM-x32\...\WTA-a9a84b7c-3c88-42a5-b2aa-73c6a4fb8173) (Version:
2.2.0.97 - WildTangent) Hidden
Final Drive Fury
(HKLM-x32\...\WTA-93300e86-2284-4c17-ae99-1b09502f3c73) (Version:
2.2.0.95 - WildTangent) Hidden
Galerie de photos Windows Live
(HKLM-x32\...\{488F0347-C4A7-4374-91A7-30818BEDA710}) (Version:
15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 51.0.2704.103 -
Google Inc.)
Google Earth Pro (HKLM-x32\...\{35DAA04C-1720-4BE3-A920-A03731EC6A1D})
(Version: 7.1.5.1557 - Google)
Google Update Helper
(HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version:
1.3.30.3 - Google Inc.) Hidden
Google Update Helper
(HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version:
1.3.25.11 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3
(HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version:
1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games
(HKLM-x32\...\WTA-ff5ca9ce-1ef6-4789-9a48-e97448199c41) (Version:
2.2.0.95 - WildTangent) Hidden
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2})
(Version: 5.1.4245.23508 - Hewlett-Packard)
HP Clock (HKLM-x32\...\{0EEC4E49-D4C2-4E23-87F2-B5641F1A09E4})
(Version: 5.1.4244.16367 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version:
1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435})
(Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52})
(Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials
(HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version:
5.0.0.3 - Hewlett-Packard)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA})
(Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562})
(Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{A35E58D6-2A0F-4051-983B-79342081338E}) (Version:
5.1.4301.21494 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1})
(Version: 9.0.15130.3904 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C})
(Version: 1.2.15145.3905 - Hewlett-Packard Company)
HP Support Assistant
(HKLM-x32\...\{79C54A05-F146-4EA0-8A70-D4EFE6181E52}) (Version:
8.2.8.25 - Hewlett-Packard Company)
HP Support Information
(HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version:
11.00.0001 - Hewlett-Packard)
HP Support Solutions Framework
(HKLM-x32\...\{55065080-504F-43BB-BE00-36B80D7D39A5}) (Version:
12.4.18.7 - Hewlett-Packard Company)
HP TouchSmart Background - Beats
(HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version:
1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox
(HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version:
3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3})
(Version: 5.003.001.001 - Hewlett-Packard)
HP Vision Hardware Diagnostics
(HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 -
Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001})
(Version: 1.0.6395.0 - IDT)
Java 7 Update 60 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF})
(Version: 7.0.600 - Oracle)
Jewel Match 3 (HKLM-x32\...\WTA-bd833fad-a1ad-4ec6-8e9d-e63d4ffd994d)
(Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
(HKLM-x32\...\WTA-30987b92-c120-45f9-bfff-4b9623c85c75) (Version:
2.2.0.98 - WildTangent) Hidden
Jing (HKLM-x32\...\{22800204-9E53-45C7-B6F3-5BB0F1C1A147}) (Version:
2.8.13007.1 - TechSmith Corporation)
John Deere Drive Green
(HKLM-x32\...\WTA-b0520a11-cb2c-4563-bb4e-5e00a9e5abd7) (Version:
2.2.0.95 - WildTangent) Hidden
Junk Mail filter update
(HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version:
15.4.3502.0922 - Microsoft Corporation) Hidden
Kaspersky Total Security
(HKLM-x32\...\{02FECEE0-16B2-43DB-BC3B-C844477FC142}) (Version:
15.0.2.361 - Kaspersky Lab) Hidden
Kaspersky Total Security
(HKLM-x32\...\InstallWIX_{02FECEE0-16B2-43DB-BC3B-C844477FC142})
(Version: 15.0.2.396 - Kaspersky Lab)
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243})
(Version: 2.5.4507 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243})
(Version: 2.5.4507 - CyberLink Corp.)
Letters from Nowhere 2
(HKLM-x32\...\WTA-12396ec3-d792-49f8-ab8a-77c24eeef988) (Version:
2.2.0.97 - WildTangent) Hidden
Luxor HD (HKLM-x32\...\WTA-08e6896f-d755-4cf7-b4d3-de52459f8689)
(Version: 2.2.0.98 - WildTangent) Hidden
MAGIX Audio Cleaning Lab 2014
(HKLM\...\{E7D2CF19-72A7-4108-BDC3-E75395DB5571}) (Version: 20.0.0.36
- MAGIX Software GmbH) Hidden
MAGIX Audio Cleaning Lab 2014
(HKLM-x32\...\MX.{E7D2CF19-72A7-4108-BDC3-E75395DB5571}) (Version:
20.0.0.36 - MAGIX Software GmbH)
MAGIX Speed burnR (MSI)
(HKLM\...\{1DE80EC8-2082-45DD-88DA-AD6F16F175F3}) (Version: 7.0.1.27 -
MAGIX Software GmbH) Hidden
MAGIX Speed burnR (MSI)
(HKLM-x32\...\MX.{1DE80EC8-2082-45DD-88DA-AD6F16F175F3}) (Version:
7.0.1.27 - MAGIX Software GmbH)
Mah Jong Medley
(HKLM-x32\...\WTA-5e4a81b6-acc0-436f-b057-79347825dfbb) (Version:
2.2.0.95 - WildTangent) Hidden
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E})
(Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1
(HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version:
4.6.01055 - Microsoft Corporation)
Microsoft Mathematics
(HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 -
Microsoft Corporation)
Microsoft Office 2010
(HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version:
14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight
(HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version:
5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU]
(HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version:
3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2012 Express LocalDB
(HKLM\...\{E75776B2-EAE5-42F9-A800-0A10763DEDF0}) (Version:
11.0.2318.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable
(HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version:
8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable
(HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version:
8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64)
(HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336
- Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64)
(HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000
- Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
(HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022
- Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
(HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729
- Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
(HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version:
9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
(HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version:
9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
(HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version:
9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
(HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version:
9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
(HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version:
9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
(HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version:
9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
(HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319
- Microsoft Corporation)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
(HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version:
10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
(HKLM-x32\...\{7f51bdb9-ee21-49ee-94d6-90afc321780e}) (Version:
12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
(HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version:
12.0.21005.1 - Microsoft Corporation)
Movavi Video Converter 12 (HKLM-x32\...\Movavi Video Converter 12)
(Version: 12.0.2 - Movavi)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox
44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
MSXML 4.0 SP2 (KB954430)
(HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version:
4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688)
(HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version:
4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK
(HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version:
4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser
(HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version:
4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694)
(HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version:
4.30.2117.0 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 19.9.1.14 -
Symantec Corporation)
Norton Online Backup
(HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version:
2.1.17869 - Symantec Corporation)
opensource (HKLM-x32\...\{3677D4D8-E5E0-49FC-B86E-06541CF00BBE})
(Version: 1.0.14960.3876 - Your Company Name) Hidden
paint.net (HKLM\...\{DADC2AF6-DC9F-4BCF-BFCE-DCEC16EF507C}) (Version:
4.0.9 - dotPDN LLC)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version:
4.0.65 - PDF Complete, Inc)
Penguins! (HKLM-x32\...\WTA-8b84d960-baa6-4770-b2e3-2093ab042449)
(Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64
(HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 -
Microsoft Corporation)
PlayReady PC Runtime x86
(HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0
- Microsoft Corporation)
Poker Superstars III
(HKLM-x32\...\WTA-a001d6ce-2477-4e97-94e4-ac83ba122715) (Version:
2.2.0.95 - WildTangent) Hidden
Polar Bowler (HKLM-x32\...\WTA-9336df55-4427-4b12-a656-2c5194b5849b)
(Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (HKLM-x32\...\WTA-10bf0a21-4122-4666-ade1-276c7060ba66)
(Version: 2.2.0.98 - WildTangent) Hidden
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-132318649765})
(Version: 5.11.0721.0 - NewspaperDirect Inc.)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044})
(Version: 7.74.80.86 - Apple Inc.)
Remote Graphics Receiver
(HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5
- Hewlett-Packard)
RollerCoaster Tycoon 3: Platinum
(HKLM-x32\...\WTA-b73da8e2-1128-4eed-b964-ea07412041ea) (Version:
2.2.0.98 - WildTangent) Hidden
SketchUp 2014 (HKLM-x32\...\{F246092E-FA0B-47C8-9D3E-CF8C210293C8})
(Version: 14.1.1282 - Trimble Navigation Limited)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7})
(Version: 7.0.102 - Skype Technologies S.A.)
SmartSound Quicktracks 5
(HKLM-x32\...\{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.8
- SmartSound Software Inc.) Hidden
SmartSound Quicktracks 5
(HKLM-x32\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F})
(Version: 5.1.8 - SmartSound Software Inc.)
The Treasures of Mystery Island: The Ghost Ship
(HKLM-x32\...\WTA-960f8a21-badc-432d-911c-276e127df0ac) (Version:
2.2.0.98 - WildTangent) Hidden
Torchlight (HKLM-x32\...\WTA-fac2c572-6819-44fa-9a09-2aaf796fc473)
(Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher
(HKLM-x32\...\{F89BADB0-D319-470E-8024-443EE3A3402B}) (Version:
5.1.15.0 - Hewlett-Packard) Hidden
Update Installer for WildTangent Games App
(HKLM-x32\...\{2FA94A64-C84E-49d1-97DD-7BF06C7BBFB2}.WildTangent Games
App) (Version: - WildTangent) Hidden
Vegas Movie Studio HD 11.0
(HKLM-x32\...\{6DC79411-858B-11E1-8E7A-F04DA23A5C58}) (Version:
11.0.75 - Sony)
VistaMare ViMaCore X (HKLM-x32\...\ViMaCore X) (Version: - )
WildTangent Games App (HP Games)
(HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games
App-hp) (Version: 4.0.5.32 - WildTangent) Hidden
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version: - )
Windows Live (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 -
Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections
(HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version:
15.4.5722.2 - Microsoft Corporation)
Zinio Reader 4 (HKLM-x32\...\{7FB00B6B-6843-97EC-EED6-78BD6D35370A})
(Version: 4.2.4164 - Zinio LLC) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4) (Version: 4.2.4164 - Zinio LLC)

**** End of log ****

#9 TsVk!

TsVk!

    penguin farmer


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Posted 20 June 2016 - 11:13 PM

Please do a repair installation of HP Active Health.

  • go to control panel > Add/Remove Programs
  • find HP Active Health in the list and select it
  • on the top bar of the menu select repair/uninstall
  • Follow the prompts to repair install

Now please reset your network connection

  • open a command prompt
  • type "msconfig /release" then press enter
  • then type "msconfig /renew" and press enter again.

test the connection

  • in the open command Window type "ping google.com" and press enter

Does the site respond correctly or do you get lost packets?



#10 InternetIsLife

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Posted 20 June 2016 - 11:54 PM

No such program is in the list, I'm afraid. Is there another name it goes by, or should I find it on their website?

#11 TsVk!

TsVk!

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Posted 21 June 2016 - 12:07 AM

It's one of the HP utilities that came pre-installed with the machine. Might be listed as HP Support Framework.



#12 InternetIsLife

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Posted 21 June 2016 - 12:11 AM

I've got it, but it does not allow me to repair the program; it only gives me the option to uninstall it.

#13 TsVk!

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Posted 21 June 2016 - 01:02 AM

Please check your laptop is in the release notes, if so uninstall the application and then download and install a new version.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_91931_1&swEnvOid=4058#tab5



#14 InternetIsLife

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Posted 21 June 2016 - 01:14 AM

It isn't, and I should have mentioned it's a p7 series desktop PC. My bad, thank you for all your help thus far.

#15 TsVk!

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Posted 21 June 2016 - 01:20 AM

Ok, in that case you can simply remove all the HP bloatware. None of it is of any real value to your system, most of it does things that Windows already does. (basically uninstall all the software that starts with HP in your program list, except for the hotkey application if it exists)

 

After doing that restart and then reset your connection and attempt to ping google, as above.






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