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Stuck at black screen after "Windows is loading files"


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#1 Majd900

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Posted 20 June 2016 - 08:24 PM

Hello BleepingComputer forums
Laptop: HP ProBook 4730s

OS: Windows 7 x64 Bit

Warranty: Didn't buy from HP, bought from a guy that was selling the laptop :)

Yesterday, my explorer got stuck so i had to restart the laptop by pressing the power button, i turned it on, and then, Startup repair appeared, i left it to complete and then i went to sleep.
The next day i woke up, i opened my laptop, and then "Windows is loading files" appeared and afterwards a black screen appears and it stays there forever.
I read many solutions but none of them seemed to work
Such as:
-Removing the battery and the AC adapter and then press power button for 40 seconds.

-Entering safe mode and doing a full recovery (I cannot access safe mode using F8)

I can only access the ESC which is the bios and these stuff.
If anyone can help, i would be grateful because ill probably pay $200 and up.

UPDATE:
I just found out that i have the recovery disk, so when i put it in, the menu dosen't show up (System Recovery and Startup repair, etc...) But when i put the disk in, i can now access Advanced Boot Options including the safe mode and all the other things.
So now that i can access the safe mode, is there any way that i can have any access to my laptop?

Edited by Majd900, 20 June 2016 - 08:26 PM.


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#2 TheTripleDeuce

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Posted 20 June 2016 - 09:02 PM

for hp PC's you can start a system recovery (fresh install of the OS) by pressing the f11 repeatedly when booting up the pc, it will take you into the recovery manager in there you can do a system recovery with or without backing up files

 

you can alternatively go into f2 for a diagnostic test to see what is failing (run all the tests)


Edited by TheTripleDeuce, 20 June 2016 - 09:04 PM.


#3 Majd900

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Posted 21 June 2016 - 07:11 AM

No, F11 seems not do to anything. All i know that F8 is working and i can access the advanced boot options, so like that's the only thing i can access now.
And for F2 i didn't really run all the tests but ill try :-)
Thanks!

Edited by Majd900, 21 June 2016 - 07:11 AM.





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