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USB port disabled: driver upgrade blocked


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#1 Geoffc

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Posted 20 June 2016 - 08:08 PM

My Samsung RV520 laptop with Win 10 suddenly does not recognise its USB Port. In Device Manager, I'm advised by a warning on USB attached ... Mass storage Device that "Windows cannot load the device driver for this hardware becausea previous instance of the device driver is still in memory. (Code 38)"

I'm not highly skilled, but wonder if this can be resolved by uninstalling the port, reinstalling and possibly enabling it?

Help, anyone?



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#2 InadequateInfirmity

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Posted 20 June 2016 - 08:11 PM

  • Download drivecleanup.zip to your desktop.
  • CLICK HERE to determine whether you’re running 32-bit or 64-bit for Windows.
  • Once the determination has been made open either the 32-bit or 64-bit folder.
  • Remove All usb  items from the computer, only leave the mouse and keyboard installed.
  • Right Click the .exe on the inside of the folder and run as admin.
  • A command prompt window will open telling you what has been removed upon completion.
  • Reboot your machine.
  • Report if issue is resolved after reboot please.


#3 Geoffc

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Posted 21 June 2016 - 03:19 AM

Hey, thanks for fast response at a godawful hour of your night,   AdequateFirm.

Please verify on your 4th dotpoint: remove, etc.  Does this mean uninstal all eight of the other (not mouse & KB) items shown on the attachment?

Attached Files



#4 InadequateInfirmity

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Posted 21 June 2016 - 06:23 AM

Does this mean uninstal all eight of the other (not mouse & KB) items shown on the attachment?

 

 No, this means that you unplug all hardware from your  machine other than your keyboard and mouse.



#5 Geoffc

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Posted 22 June 2016 - 01:05 AM

Gotcha.

Seems a significant removal of resources; however my two routine USB ;ports are now available.  Great (and fast) recovery.

 

Many thanks.



#6 InadequateInfirmity

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Posted 22 June 2016 - 04:29 AM

Yep, glad to have helped. :)






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