I have a brand new Dell Precision 7510 laptop that I got in May 2016 - Windows 10. It came with Microsoft 365, Kaspersky 2016. I have only added a couple of programs so far - Quickbooks 2016, Itunes and maybe a couple of others.
Last week a screen popped up saying it had to shutdown and reboot and it showed some "report" that popped up quickly but I have no clue what it said and said for more info search for BAD_POOL_HEADER. then it rebooted. An hour or two later it did it again. Both timed it closed whatever I had open A day or two later the same thing happened twice. So thee must be a virus or malware or something I need check out. Every so often an icon disappears. Control Panel icon is gone now! Really annoying.
Any help would be greatly appreciated.
Edited by judyjht, 20 June 2016 - 10:25 AM.